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Most Frequently Asked Questions

Personal Banking Accounts
1. How do I view my current account balance?

You can log on to ANZ Digital Banking and view your current available and outstanding balance instantly.

Alternatively, you may also check your transaction details on-the-go using the ANZ Mobile Singapore app, which is available for download from the Apple App Store and Google Play.

2. How do I review the transactions on my account(s)?

You can log on to ANZ Digital Banking to view a summary of your account balances on the main dashboard. To review up to 3 months of your transaction history, click on the account on the left panel. You will need to enter the One-Time PIN (OTP) generated via SMS or from your Security Device.

Alternatively, you may also check your transaction details on-the-go using the ANZ Mobile Singapore app, which is available for download from the Apple App Store and Google Play.


ANZ Digital Banking
1. How do I register for ANZ Digital Banking?

Click the “Register” link at the top left of the banner on anz.com.sg and you will be prompted for your NRIC/Passport Number, Date of Birth, and registered mobile number with ANZ1. Please follow the instructions provided to complete your registration instantly.

1 To update your registered mobile number with ANZ, please complete and submit the “Personal Information Update” form (PDF 96 kB).

2. I have forgotten my user name and/or password for ANZ Digital Banking account, how do I reset it?

Reset your password instantly by clicking on the “Forgotten your password?” link located on the ANZ Digital Banking login page. Please follow the instructions provided to reset your password.

If you have forgotten your user name, please contact us at our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) for further assistance.


Credit and Debit Cards
1. How do I activate my new Credit / Debit card?

Log on to ANZ Digital Banking. Click “Activate Card” within the “Credit Cards” section and select your new credit or debit card(s).

Alternatively, you may activate your new cards by contacting our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 1 [Card activation, transactions alert or overseas usage], followed by
  • Option 1 [Activate new debit card] OR,
  • Option 2 [activate new credit card]
2. How do I view my Rewards points, Travel$ or Optimum$ balances?
  • For Rewards points and Travel$, log on to ANZ Digital Banking and view your Credit Card details.
  • For Optimum$, please refer to your monthly statement.
3. How do I redeem my Rewards points, Travel$ or Optimum$?

Credit Cards

Eligibility and Requirements
1. What is the criteria to apply for an ANZ Credit Card?

For secured credit cards:

  • Applicants must be between 21 to 65 years of age
  • Minimum fixed deposit collateral in an ANZ personal account:
    • ANZ Optimum World MasterCard: S$10,000
    • ANZ Travel Visa Signature Credit Card: S$16,250

For unsecured credit cards:

  • Applicants must be between 21 to 65 years of age
  • Minimum income criteria for Singapore Citizens and Permanent Residents:
    • ANZ Optimum World MasterCard: S$80,000 p.a.
    • ANZ Travel Visa Signature Credit Card: S$60,000 p.a.
    • ANZ Platinum Card and ANZ Switch Platinum Card: S$30,000 p.a.
  • Minimum income criteria for Foreigners:
    • ANZ Optimum World MasterCard: S$80,000 p.a.
    • ANZ Travel Visa Signature Credit Card: S$90,000 p.a.
    • ANZ Platinum Card and ANZ Switch Platinum Card: S$60,000 p.a.
2. What are the documents required to apply for an ANZ Credit Card?

Singapore Citizens and Permanent Residents

  • Copy of your Identification Card (front and back)
  • Proof of billing address if residential address is different from address in  Identification Card

Foreigners

  • All of the following 3 documents are required:
    1. Copy of valid Passport
    2. Copy of employment pass (EP)
      • With validity of at least 9 months
      • Where EP is less than 9 months to expiry, a company letter/ in-principle approval letter confirming renewal upon expiry from Ministry of Manpower (MOM) is required
    3. Proof of residence – supporting documents should not be dated for more than 2 months. Example: Utility bills and bank statements.

Please submit the following income documents that are applicable to you.

Documents for Credit Card Application
Employment Status Documents required
Salaried Employee
(employed for <3mths)
  • Complete set of Employment Contract OR
  • Latest Letter of Employment
Salaried Employee
  • Latest computerised payslip OR
  • CPF^ Statement for the last 6 months OR
  • Latest Income Tax Notice of Assessment (within 3 months from date of application)

^Please note that CPF contributions are capped at the salary ceiling of $6,000 per month. If you are earning more than $6,000 per month, submitting your computerised payslip will allow us to review your credit limit in accordance with your actual income.

Self-Employed
  • Income Tax Notice of Assessment for the last 2 years
Commission-based
Earner (with basic)
  • CPF Statement for the last 6 months OR
  • Income Tax Notice of Assessment for the last 2 years OR
  • Commission Statement from the company for the last 6 months
Commission-based
Earner (without basic)
  • Income Tax Notice of Assessment for the last 2 years

Alternatively, submit a copy of your income documents online via SingPass.

Please note that incomplete or unclear applications may delay processing. The Bank reserves the right to request for additional information and supporting documents (eg. utility bill) from time to time as required.

3. Can I apply for more than 1 supplementary card?

Yes, you can apply for up to 3 supplementary credit cards under each Principal credit card account.

4. How do I apply for a credit card?

Apply for your ANZ Credit Card online.

Transaction/Balance Enquiry/Statement Related
1. How do I view my credit card transactions?

Your billed credit card transactions will be reflected in your monthly statements which can be either posted to your mailing address or accessed via ANZ Digital Banking.

Please note that you must be enrolled for eStatements to view your statements online.

You can also view your latest unbilled credit card transactions via ANZ Digital Banking or the ANZ Mobile Singapore app.

2. What is my available credit limit?

You can check your available credit limit via ANZ Digital Banking or via the ANZ Mobile Singapore app.

3. What is my total outstanding balance and payment due date?

You can check your total outstanding balance, billed and unbilled, as well as the payment due date for your current statement via ANZ Digital Banking or the ANZ Mobile Singapore app.

Alternatively, call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas), and select the following options:

  • Option 3 [Use Phone Banking PIN for Credit Cards and Banking services], followed by
  • Option 1 [for Credit Cards services], followed by
  • Option 1 [for Credit Card bill enquiry]

You will be required to enter your Phone Banking PIN or receive a One-Time PIN validation via SMS to your mobile number as per the Bank’s records.

4. How do I view my credit card statements?

You can view your credit card statements for the last 12 months via ANZ Digital Banking. Please note that you must be enrolled for eStatements to view your statements online.

5. How do I enrol for eStatements?

For existing ANZ Digital Banking users:

  • Log on and click on “My Menu” at the top right of the Dashboard
  • Select “Personal Details” under “Profile & Security”
  • Update your preferences under “Statement Delivery”

If you would like to register an ANZ Digital Banking account, click the “Register” link at the top left of the banner at anz.com.sg and you will be prompted for your NRIC/Passport Number, Date of Birth, and registered mobile number with ANZ. Please follow the instructions provided to complete your registration instantly.

Upon your first log on, you will be prompted to enrol for eStatements. Please note that if you opt to receive eStatements, you will no longer receive your statements via post.

Payment Enquiry
1. How do I make payment for my ANZ Credit Card?
2. How do I know how much to pay for my ANZ Credit Card?

You can check your full payment or minimum payment amount by logging on to ANZ Digital Banking or the ANZ Mobile Singapore app.

You can also call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 3 [To use your Phone Banking PIN for Credit Cards and Banking services], followed by
  • Option 1 [for Credit Cards services] followed by
  • Option 1 [for Credit Card bill enquiry]

You will be required to enter your Phone Banking PIN or receive a One-Time PIN (OTP) validation via SMS to your mobile number as per the Bank’s records.

3. What is the minimum payment required for my ANZ Credit Card?
  • For Accounts with Outstanding Amounts below the Credit Limit: S$50 or 3% of the total principal outstanding balance, whichever is higher, and any overdue amount
  • For Accounts with Outstanding Amounts above the Credit Limit: 3% of the total principal outstanding balance plus the amount in excess of the Credit Limit and any overdue amount

You can also check your minimum payment amount by logging on to ANZ Digital Banking or the ANZ Mobile Singapore app.

Alternatively, you can call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 3 [To use your Phone Banking PIN for Credit Cards and Banking services], followed by
  • Option 1 [for Credit Cards services], followed by
  • Option 1 [for Credit Card bill enquiry]

You will be required to enter your Phone Banking PIN or receive a One-Time PIN (OTP) validation via SMS to your mobile number as per the Bank’s records.

Card Activation/Phone Banking/Digital Banking
1. How do I activate my ANZ Credit Card?

You may activate your new ANZ Credit Card via:

  • ANZ Digital Banking or ANZ Mobile Singapore App
  • 24-Hour Customer Service Hotline
  • Call 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

    • Option 1 [Card activation, Transactions alert or Overseas usage], followed by
    • Option 2 [Activate new Credit Card]

Note: A One-Time PIN (OTP) validation will be sent by SMS to your mobile number as per the Bank’s records.

2. How do I activate my ANZ Credit Card’s for overseas use?

You may activate your credit card for overseas usage via:

  • ANZ Digital Banking or the ANZ Mobile Singapore App
  • 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) 
  • Call 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

    • Option 1 [Card activation, Transactions alert or overseas usage] followed by
    • Option 4 [Credit Card transactions alerts or overseas usage activation]

For added security, you may specify the start and end date of activation for overseas usage of the magnetic stripe on your credit card.

Note:A One-Time PIN (OTP) validation will be sent by SMS to your mobile number as per the Bank’s records.

Rewards Programme
1. How do I earn cash rebate (Optimum$) on my ANZ Optimum World MasterCard?

You can earn cash rebate in Optimum$ by accumulating eligible retail spend on your ANZ Optimum World MasterCard. Cash rebate is awarded in the form of Optimum$ (1 Optimum$ = S$1 cash rebate).

Select your preferred cash rebate category for the next calendar quarter by the following dates:

Optimum Card Category Selection Deadlines
Calendar Quarter 5% category selection due on or before
(2359 Hr SG Time)
1st January to 31st March Every 25th December
1st April to 30th June Every 25th March
1st July to 30th September Every 25th June
1st October to 31st December Every 25th September

After you have selected your preferred rebate category, you will earn:

  • 5% cash rebate on your spend at retail merchants within your preferred category, for the upcoming calendar quarter
  • 1% cash rebate on all other retail spend

For each transaction, the Optimum$ earned will be rounded down to the nearest 0.1 Optimum$, equivalent to $0.10 cash rebate. You can earn up to a maximum of 30 Optimum$ per transaction.

There is no limit to the total amount of Optimum$ you can accumulate per month.

Click for more details on the accumulation of Optimum$ and the full ANZ Optimum Card Rebate Programme Terms and Conditions (PDF 176kB).

2. How do I convert Optimum$ to cash rebates?

Convert your Optimum$ into cash rebate online. Please allow at least 14 working days for the Bank to process your request.

The cash rebate will be reflected by the next credit card statement. Do note that redemption for Optimum$ can only be done in multiples of 50 Optimum$.

3. How do I earn Travel$ on my ANZ Travel Visa Signature Credit Card?

You can earn Travel$ by accumulating eligible retail spend on your ANZ Travel Visa Signature Card. Travel$ will be awarded in the following manner:

  • 1.4 Travel$ will be awarded for every S$1 eligible local spend.
  • 2.8 Travel$ will be awarded for every S$1 eligible retail spend in Australia and New Zealand, as well as for direct flight bookings with Qantas and Jetstar airlines.

Click for more details on the accumulation of Travel$ and the full ANZ Travel Card Rewards Programme Terms and Conditions (PDF 112kB).

4. What can I use my Travel$ for?

Travel$ can be used to redeem air miles, fee waivers and cash credit. Click to convert your Travel$ into air miles, fee waivers and cash credit.

Alternatively, you may request for redemption through our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 5 [Rewards Programme], followed by
  • Option 3 [Rewards Points or Travel$ redemption request].

You will be required to enter your 16 digit credit card number and the Rewards item code. Click for the Rewards item code and the full list of Rewards available for redemption.

5. How do I earn ANZ Rewards Points?

You can earn ANZ Rewards Points by accumulating eligible retail spend on your ANZ Credit Cards:

ANZ Signature Priority Banking Visa Infinite Credit Card:

  • 8 Rewards Points awarded for every S$5 eligible spend on the highest foreign currency
  • 2 Rewards Points for every $5 eligible retail spend locally and for all other subsequent foreign currencies.

ANZ Platinum Credit Card:

  • 1 Reward Point awarded for every S$5 eligible retail spend made locally
  • 2 Reward Points awarded for every S$5 eligible retail spend made online or overseas (i.e. equivalent in foreign currency).

ANZ Switch Platinum Credit Card:

  • 1 Reward Point awarded for every S$5 eligible retail spend made locally or equivalent in foreign currency

Click for more details on the accumulation of Rewards Points and the ANZ Credit Card Rewards Programme Terms and Conditions (PDF 112kB).

6. How do I use Rewards Points for reward redemption?

Redeem your Rewards Points online.

Alternatively, you may request for redemption through our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 5 [Rewards Programme], followed by
  • Option 3 [Rewards Points or Travel$ redemption request]

You will be required to enter your 16 digit credit card number and the Rewards item code. Click for the Rewards item code and the full list of Rewards available for redemption.

Fees and Charges
1. What are the interest charges for my Credit Card transactions?

Interest charges on retail transactions are applicable if payment is not received in full by the payment due date. They are calculated on a daily basis on all transactions for both billed and unbilled transactions from the transaction date until the date full payment is received.

Effective interest rates are 25% p.a. for ANZ Optimum World MasterCard Credit Card, ANZ Travel Visa Signature Credit Card and ANZ Platinum Credit Card, and 23% p.a. for ANZ Switch Platinum Card.

If the minimum payment is not received by the payment due date, the account is considered to be in default. If such payment is still not received by the date of the next billing statement, the Bank reserves the right to vary the interest rate applicable to 28%.

2. What is the late payment charge?

S$60 per month will be charged to your Card Account if the Minimum Payment is not received by payment due date.

3. What is the over limit charge?

Over limit charges are applicable and charged to your Card Account when the current balance the card consisting of retail transactions, loan instalments or fees and charges exceeds the approved credit limit.

A fee of S$40 will be charged to your card account for all Card types, except for ANZ Switch Platinum Card where the over limit charge is S$50.

4. What is the cash advance fee?

Cash advance fees are applicable when you withdraw cash through ATMs or Branches locally or overseas, which includes using the credit card for placing a wager, purchase of a lottery ticket, in-flight gaming, or the purchase of gaming chips or other value usable for any gambling activities (including but not limited to internet gambling activities).

Applicable fees of S$15 or 5% of the amount withdrawn, whichever is higher, plus finance charge of 28% per annum on the amount withdrawn calculated on a daily basis from the date of withdrawal until the date payment is made in full.

5. What is the statement retrieval fee?

The statement retrieval fee for the current month to 1 month is S$ 20.However, for retrieval of statements for more than 1 month to 1 year, the fee is S$40 per month of statement.For statements retrieval of more than 1 year, the fee is S$80 per month of statement.

6. What is the replacement card fee?

Replacement of your first card is free. For subsequent replacement requests, a S$10 fee is applicable for each card.

7. What is the service charge for insufficient funds?

The service charge for insufficient funds is S$40 per occasion for any returned cheque or rejected GIRO payment authorisation.

8. What are the annual fees applicable?
Credit Card Annual Fees
Card type Principal Card Supplementary Card
ANZ Signature Priority Visa Infinite Card Waived for Signature Priority Banking customers Waived for Signature Priority Banking customers
ANZ Optimum World MasterCard S$160 S$80 each
ANZ Travel Visa Signature Card S$200 S$100 each
ANZ Platinum card S$160 S$80 each
ANZ Switch Platinum Visa Card S$160 S$80 each
9. What are cross-border transactions and what are the fees applicable?

Card Transactions effected in currencies other than Singapore Dollars (“Cross-border Transactions”) will be debited to your card account after conversion into Singapore Dollars at an exchange rate determined by MasterCard or Visa.

This exchange rate is applied on the date the Card Transaction is posted to the card account and may be different from the rate in effect on the date of the Card Transaction. Cross-border Transactions shall also include Card Transactions effected in Singapore Dollars with merchants whose card transactions are processed outside of Singapore.

All Cross-border Transactions processed by MasterCard or Visa will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising our fee of 1.5% as well as a 1% fee imposed by MasterCard or Visa on us.

Notwithstanding paragraph (a) above, if your Card Transaction has been converted into Singapore Dollars via dynamic currency conversion or cardholder preferred currency offered at certain overseas ATMs and merchants, the process of conversion and the exchange rates applied will be determined by the relevant ATM operator, merchant, dynamic currency conversion service provider or cardholder preferred currency, as the case may be.In addition, all conversions processed by MasterCard will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising of a 1% fee imposed by MasterCard on us. All conversions processed by Visa will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising of a 0.8% fee imposed by Visa on us.

Credit Limit
1. Can I separate my limit and have separate billing for my supplementary Cardmember?

No, the total approved credit limit granted will be shared between the Principal Cardmember and Supplementary Cardmember(s). The Principal Cardmember will not be able to define a separate limit on how much the Supplementary cardmember(s) can use.

All transactions made by the Supplementary Cardmember(s) will be posted to the Principal Cardmember’s billing statement. There will be separate billing for the Supplementary Cardmember(s).

2. How can I increase my credit limit on a permanent basis?

You may request for a credit limit review via:

You will be required to submit your latest income documents to support your request. However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

Income documents required:

  • Salaried employee: Latest computerised payslip OR CPF contribution statement for the past 6 months.
  • Self-employed: Income Tax Notice of Assessment for the last 2 years
  • Commission-based earner: CPF statement for the last 6 months;
    Income Tax Notice of Assessment for the last 2 years OR Commission statement from the Company for the last 6 months.
3. Will I be able to state my preferred credit limit when I apply for a credit card or a credit limit review?

Credit Card application

Yes, you will have to indicate your preferred credit limit on the form. However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines. You can also choose to let the Bank assign a credit limit based on the Bank’s discretion and in accordance with regulatory guidelines should you not indicate the preferred credit limit under the preferred credit limit section.

The overall credit limit of your ANZ Credit Card(s) and ANZ MoneyLine account is up to 
a) four times of your monthly income, 
b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card account(s) and/or MoneyLine account and/or supplementary card account(s).


Credit limit review

Yes, you will have to indicate a preferred credit limit when requesting for a permanent credit limit increase. However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

The Bank will assign a credit limit based on its discretion and in accordance with regulatory guidelines should you not indicate the preferred credit limit under the preferred credit limit section.

The overall credit limit of your ANZ Credit Card(s) and ANZ MoneyLine account is up to 
a) four times of your monthly income, 
b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card account(s) and/or MoneyLine account and/or supplementary card account(s).

4. How much credit limit will I be granted?

The overall credit limit of your ANZ Credit Card(s) and ANZ MoneyLine account(s) is up to 

a) four times of your monthly income, 
b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card account(s) and/or MoneyLine account and/or supplementary card account(s).

However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

5. Will I be able to transfer my limit from my ANZ Credit Card to ANZ MoneyLine and vice versa?

Yes, you will be able to do so. The minimum credit limit to retain on either account will be S$500. 

Call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) to transfer your limits.

Chargeback/Dispute
1. What should I do if there are transactions charged to my ANZ Credit Card which were not authorized by me?

Call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) immediately to report any unauthorised transactions. 

Your credit card account will then be blocked to prevent further unauthorised usage. 

Investigations will commence upon receipt of a completed Cardmember’s Dispute Declaration Form (PDF 68kB) and all supporting documents (if any).

2. How can I raise a dispute for the transaction(s) charged to my ANZ Credit Card?

You should first contact the merchant for any disputes on your credit card transactions. If the merchant is uncontactable, you will need to submit a Cardmember’s Dispute Declaration Form (PDF 68kB) to the Bank to request for an investigation on the disputed transaction(s) on your credit card account. Do note that the Bank may require you to submit additional supporting documents for investigation. Investigations will commence upon receipt of a completed Cardmember’s Dispute Declaration Form (PDF 68kB) and all supporting documents (if any).

For unauthorised transactions on your Credit Card account, call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) immediately to block your account to prevent further unauthorised usage.

The dispute declaration request has to be received within 60 days from the transaction date.

3. How long does it take for the dispute to be resolved?


The Bank may take 2 to 6 months to fully resolve the dispute request. 

Investigations will commence upon receipt of a completed Cardmember’s Dispute Declaration Form (PDF 68kB) and all supporting documents (if any).

Debit Card

1. How can I use my ANZ Visa Debit Card?
  • Cash withdrawal at ANZ ATMs and ATM5 shared network in Singapore and at Visa/PLUS ATMs worldwide.
  • Signature-based local and overseas purchases, contactless payments via Visa payWave and card-not-present transactions (such as online, mail and phone orders) at millions of Visa merchants globally.
  • The transaction amount will be directly debited from the account linked to your card.
2. Are there any limits on how much I can spend with my ANZ Visa Debit Card?

The default shared point-of-sale limit is S$2,000 per day across:

  • Signature-based transactions at merchants
  • Contactless payment via Visa payWave
  • Electronic payments such as Visa Checkout, online payments, mail or phone order.
3. Can I amend the limit on my ANZ Visa Debit Card?

Daily limits for in-store purchases can be amended by logging on to ANZ Digital Banking or by calling our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

Alternatively, you may complete and submit the “24-hour Banking Services Form (PDF 32kB)”.

Daily limits for cash withdrawals at ATMs are fixed at S$3,000 per day (or up to S$5,000 for Signature Priority Banking customers), subject to the available balance in your linked account(s).

4. What are the security features on my ANZ Visa Debit Card?
  • Enhanced EMV-Dynamic Data Authentication Smart Chip - Protects you from potential identity theft and fraudulent activity.
  • “Verified by Visa” – Provides greater security for your online purchases where a unique One-Time PIN (OTP) will be sent to you via SMS to verify your purchase.
  • SMS Alerts – Keeps you informed of transactions on your ANZ Visa Debit Card.
  • Continuous fraud monitoring  - Identifies suspicious activity and helps prevent unauthorised transactions.
5. Will I receive any alerts for transactions made with my ANZ Visa Debit Card?

Yes, you will be alerted on ATM withdrawal and point-of-sale transaction of S$500 or more.

You can revise your alert threshold by logging on to ANZ Digital Banking or by calling our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 1 [Card activation, Transactions alert or Overseas usage], followed by
  • Option 3 [Debit Card and Banking Alert], followed by
  • Option 3 [Debit Card Transactions Alert]

A One-Time PIN (OTP) validation will be sent by SMS to your mobile number as per the Bank’s records.

Alternatively, you may complete and submit the “24-hour Banking Services Form (PDF 32kB)”.

6. What is Visa payWave?

Visa payWave is a contactless payment method for purchases of S$100 and below at all Visa contactless point-of-sale readers. Please note that this feature is not available for ANZ MoneyLine Visa Debit Card.

7. What should I do if my ANZ Visa Debit Card is lost, stolen or if any PIN has been compromised?

Please notify us immediately by calling our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

8. I have received a replacement ANZ Visa Debit Card. What should I do next?

Your replacement card works like a new ANZ Visa Debit Card. All previously customised settings will be reverted to the default setting. Do remember to activate your Visa Debit Card before usage.

You may wish to update your settings for overseas usage, transaction alerts or point-of-sale limit through ANZ Digital Banking or our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

 

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Please contact our Customer Service Hotline for the specific services your require.

Banking Services Call us Write to us
Personal Banking
24-hours
 
1800 269 2269
+65 6269 2269 (If overseas)
 
Feedback and enquiries on
Personal Banking
 
Signature Priority Banking
24-hours
 
1800 226 8899
+65 6226 8899 (If overseas)
 
Feedback and enquiries on
Signature Priority Banking
 
Private Banking
Monday to Friday,
8.30am to 5.30pm
 
+65 6681 8018
 
Feedback and enquiries on
Private Banking

Alternatively, you can view our Frequently Asked Questions or leave your feedback or enquiry.

Visit us at any of our branches below for cash and counter services or financial advisory services.
Access our ATMs for simple banking services including cash withdrawals.

Banking Services Address Operating Hours
General Banking and Enquiries
ANZ Signature Priority Banking
ANZ Marine Parade branch
87 Marine Parade Central
#01-500, Level 2
Singapore 440087

ANZ Orchard branch
360 Orchard Road
#02-01 International Building
Singapore 238869

ANZ Raffles branch
50 Raffles Place
#01-03 Singapore Land Tower
Singapore 048623

ANZ Thomson branch
301 Upper Thomson Road
#01-38/41 Thomson Plaza
Singapore 574408
 
Cash & counter services
Monday to Friday : 9:00am to 3:30pm
Saturday:  9:00am to 11:30am

Financial advisory services
Monday to Friday : 9:00am to 5:15pm
Saturday: 9:00am to 12:30pm
 
Private Banking 10 Collyer Quay
Level 30 Ocean Financial Centre
Singapore 049315
 
Monday to Friday: 8:30am to 5:30pm
Trade Service Counter 10 Collyer Quay
Level 18 Ocean Financial Centre
Singapore 049315
Monday to Friday: 8:30am to 5:30pm
 

Alternatively, you can view our Frequently Asked Questions or leave your feedback or enquiry.