Our purpose and values
Our expertise, products and services make us a bank. Our people, purpose, values and culture make us ANZ.
Our purpose is to help shape a world in which people and communities thrive. That is why we strive to create a balanced, sustainable society in which everyone can take part and build a better life.
Our values are the foundation of how we work – living our values every day enables us to deliver on our strategy and purpose, strengthen stakeholder relationships and earn the community’s trust. All employees and contractors must comply with our Code of Conduct, which sets the expected standards of professional behaviour and guides us in applying our values.
Bringing our purpose to life
We are helping to respond to complex societal issues central to our customers and our business strategy. In particular, we are focusing our efforts on:
FINANCIAL WELLBEING – improving the financial wellbeing of our customers, employees and the community by helping them make the most of their money throughout their lives;
ENVIRONMENTAL SUSTAINABILITY – supporting household, business and financial practices that improve environmental sustainability; and
HOUSING – improving the availability of suitable and affordable housing options for all Australians and New Zealanders.
We are contributing to these challenges by: developing innovative and responsible financial products and services; working with our customers; harnessing the skills of our people; and supporting the communities in which we live and work.
Fundamental to our approach is a commitment to fair and responsible banking – keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.
We have embedded purpose into our business strategy, including through our Environment, Social and Governance (ESG) targets and performance objectives.
Supporting sustainable development
We are committed to the United Nations Sustainable Development Goals (SDGs) and believe that business has an important role to play in their achievement. Our ESG targets support 11 of the 17 SDGs.
In 2019 we became a founding signatory to the UN Principles for Responsible Banking. Under the Principles we are required to set at least two targets that address our most significant (potential) positive and negative impacts, aligned with the SDGs and the Paris Climate Agreement. Further information on our progress towards implementing the Principles, including targets we have set, is in our 2020 ESG Supplement available at anz.com/cs.
Our vision is to build a bank of which we can all be proud – whether you are a customer, a shareholder or an employee – known for:
- delivering value from innovative and convenient banking services that help customers get ahead in life – improving their financial wellbeing
- building the best and most diverse team of people, regardless of where they ultimately work
- showing leadership on important issues, and doing the right thing, even when it comes at a cost
- delivering consistently strong financial results for our shareholders, with a balance between growth and return, short-and long-term results
Our strategy is to help improve the financial wellbeing of our customers, having the right people who listen, learn and adapt; putting the best tools and insights into their hands and; focusing on those few things that really add value to customers, and doing them right the first time.
In particular, we want to help customers:
- save for, buy and own a liveable home
- start or buy and grow their business and adopt sustainable business practices
- move capital and goods around the region and adopt sustainable business practices.
In doing so, we seek to improve the financial wellbeing of our customers, people and communities by helping them make the most of their money throughout their lives; supporting household, business and financial practices that improve environmental sustainability; and improving the availability of suitable and affordable housing options for all Australians and New Zealanders.
Our markets of operation