skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Mark Hand


Group Executive Australia Retail and Commercial Banking


Mark Hand is Group Executive Australia Retail and Commercial Banking with responsibility for Retail and Business and Private Banking customers.

Mark is responsible for ANZ’s retail and commercial customers across Australia; ANZ’s largest market which serves approximately six million customers through a network of branches, business centres, ATMs and leading online and mobile banking applications.

With more than 30 years of experience at ANZ, Mark has developed a deep knowledge of retail and commercial banking and is known for his strong customer focus.

Mark has held senior roles across business and retail banking, as well as credit management, internal audit and international risk in Australia and South Asia. His experience spans consumer banking, transformation, operations, audit, operational risk and governance.

Mark is Chair of the ABA Strategy Committee and ABA Consumer Outcomes Group. He is also Chair of ANZ’s Diversity Council in Australia and was a director of the Diversity Council of Australia until 2015. He served as a director of ANZ Bank Taiwan Limited and ANZ Trustees prior to its sale. Mark holds a Bachelor of Business and a Masters of Business Administration from Deakin University.

Key dates

Related files
2019 Appointed Group Executive, Australia Retail and Commercial Banking
2018 Appointed Group Executive, Australia (acting)
2018 Appointed Group Executive, Australian Business & Private Banking
2017 Appointed Managing Director Business & Private Banking 
2015 Appointed Managing Director, Corporate and Commercial Banking
2010 Appointed Managing Director, Retail Distribution, Australia
2008 General Manager, Regional Commercial Banking
2006 General Manager, Business Banking Manager segment
2005 State Manager, Business Banking Victoria & Tasmania
2002 District Manager, Business Banking, Melbourne CBD
2002 Head of Credit and Operating Risk, SME Banking
1996 Head of Audit, Middle East & South Asia (based in Mumbai, India)
1988 Joined ANZ - Group Audit


Age: 55 years. Residence: Melbourne, Australia. Nationality: Australian.