Shareholder value

Deliver decent returns enabling shareholders to meet goals

• 132.7 cents earnings per share¹
• 6.2% cash return on equity¹
• 60 cents dividend per share for 2020 with an interim dividend of 25 cents and a final dividend of 35 cents, both fully franked
• $20.04 net tangible assets per share²

Customer value

Improve the financial wellbeing of our customers

Provide funding for lending, helping customers to own homes and start and grow businesses and assist businesses to transact, trade and invest across our region.

Great customer experience through flexible and resilient digital infrastructure

• 19,839 FTE supporting our retail and commercial customers, providing $353 billion in home lending and $91billion in business lending (Australia and New Zealand)
• 5,291 FTE supporting our Institutional customers, providing $158 billion in lending
• Custodians of $552 billion of customer deposits across the business

Employee value

Build a resilient, adaptable and inclusive workforce with a strong sense of purpose and ethics

• 86% employee engagement (up from 77% in 2019)
• Employed 919 people from under-represented groups (since 2016)
• $4.9 billion in employee salaries and benefits
• Increasing the skills and capabilities of our people providing almost 970,000 hours of training

Community value

Connect with, and invest in, the communities in which we operate to support growth, deliver services and develop opportunity

• Invested $139.5 million in the community³
• $2.3 billion in taxes paid to government⁴
• > 61,000 people have been reached through our financial wellbeing programs MoneyMinded and Saver Plus⁵