Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Security hub
Welcome to ANZ’s security hub. We’re here to look after you and your money - helping you to protect what matters.
Using security features like ANZ Falcon® and behavioural biometrics 
, which are personal to the way you bank, we learn the difference between you and fraud, to help keep your banking safe.
ANZ Falcon® technology
Our anti-fraud technology, ANZ Falcon®, analyses your banking behaviour to recognise, flag and identify suspicious transactions.
So if we detect unusual activity on your card or account, from uncharacteristic money transfers to unfamiliar log in locations or devices, ANZ Falcon® can detect and help put a stop to it.
We may temporarily block your card or prevent you from logging in to your banking apps or Internet Banking. But don’t worry, if you verify the activity as genuine, we’ll remove the block quickly.
24-hour immediate support
Our Customer Protection Team is available 24/7, so you can call them whenever something doesn’t feel quite feel right.
ANZ Fraud Money Back Guarantee
We reimburse you for fraudulent transactions on any of your ANZ cards, as long as you comply with the product T&Cs, tell us promptly and didn’t contribute to the loss.
Multi-factor authorisation
Verify transactions with an SMS one-time passcode, Voice ID or ANZ Shield. For ANZ Plus accounts, two-step security is via the ANZ Plus app, using your Access PIN or biometrics like Selfie ID.
More ways we protect you and your money
ANZ Plus security
Join ANZ Plus, our latest digital way to bank, and get extra layers of security like Selfie ID and a dynamic CVV, to help protect you from fraud. Learn more
Bank account security
Log in to the ANZ App safely using biometric security or your PIN. You can also verify banking activity via SMS one-time passcodes or emails. Learn more
Credit card security
You’re protected anywhere, anytime with ANZ Falcon® fraud protection technology. You can also cancel, replace or temporarily block your card if you need. Learn more
Create strong, unique passwords
Use a mix of letters, numbers, words and symbols – and change up your passwords or passphrases for different accounts. A password manager can help you stay on top of this.
Set up account security features
Multi-factor authentication (MFA) is a way to verify that you’re really the person you claim to be when you log in to your online accounts.
Don’t click on links in emails or SMS messages
Be cautious of links in messages, particularly from senders you don’t know. By clicking, you may download malicious software to your device, stopping it from working.
Be wary of unexpected calls or messages
Don’t rely on the contact details or the website address provided in a call, email or SMS. Use trusted sources to check if messages are genuine.
Set up safe and secure transactions with PayID®
When you pay someone using PayID, you can see their name before finalising the payment. This makes it easier to check whether you're paying the right person. Remember, PayID is a secure way to pay, but be alert to common PayID scams.
Make purchases securely with a digital wallet
Choose a secure way to pay by adding a digital wallet to your phone, smartwatch or fitness tracker. It’s easy to set up and use, convenient and packed with security features.
Common questions
This information seeks to raise awareness and provides general information only. It may be necessary or appropriate to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.
Falcon® is a registered trademark of Fair Isaac Corporation.