Check for the latest frauds targeting customers.

June 2015 – ‘Unauthorised funds transfer’ phishing campaigns

Customers have recently been targeted with an email claiming to be from ANZ Security Department.

The well designed phishing email requests customers to ‘log in’ to cancel an unauthorised transfer conducted from ANZ Internet Banking. The link then directs customers to input personal identifiable information.

Under no circumstances should you click on any links within the email or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the message:

Unauthorised funds transfer

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May 2015 – 'Verify identity' phishing campaigns

Customers have recently been targeted with an email claiming to be from ANZ.

The well designed phishing email claims that customers need to update their personal information by clicking on the link due to ANZ Internet Banking updates. The link then directs customers to input personal information such as credit card numbers and driver’s license details.

Under no circumstances should you click on any links within the email or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the message:

phish email phish site

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April 2015 – Phishing campaigns using 'Pay Anyone' transaction

Customers have recently been targeted with an email claiming to be from ANZ.

The email claims that a recent ‘Pay Anyone’ transaction has been conducted within ANZ Internet Banking. The email requests customers to verify the transaction by clicking on the link.

Under no circumstances should you click on any links within the email or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the message:

April2015-Hoax-email

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March 2015 – Malware attachment in spam email – PayPal and BPAY

Recently some ANZ customers have received spam email reporting to be from PayPal or BPAY with a new type of malicious software or malware installed unknowingly by opening a file attached in an email.

This malware seeks to generate fraudulent transactions when you log into ANZ Internet Banking.

Under no circumstances should you open the attachment or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the message:

March2015-Hoax-email

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February 2015 – Hoax email – 'Further verification request'

Customers have recently been targeted with an email claiming to be from ANZ.

The email claims that unusual activity has been detected within ANZ Internet Banking and that access to ANZ Internet Banking has been suspended. The email requests customers to verify the activity by clicking on the link.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the message:

February2015-Hoax-email

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January 2015 – Hoax email – 'Receipt for payment'

Customers have recently been targeted with an email claiming to be from ANZ.

The email claims to be a 'Receipt for a payment' made from your ANZ account and requests customers to identify themselves (e.g.: credit card number) in order to cancel the payment.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of a malware attached in an email:

hoax-email-jan

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December 2014 – Malware (attached) in email

Recently some ANZ customers have been targeted with a new type of malicious software or malware installed unknowingly by opening or reviewing files attached in an email.

This malware seeks to generate fraudulent transactions when you log into ANZ Internet Banking.

Under no circumstances should you open the attachments or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of a malware attached in an email:

ANZ customer - December

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November 2014 – Hoax email – eDine Discount Voucher

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that the customer will be rewarded with a $250 eDine discount voucher by completing a survey.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

ANZ customer -November

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Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

TelephoneCall 13 22 73

ANZ Internet Banking:

TelephoneCall 13 33 50

International:

TelephoneCall +61 3 9683 9999