General questions

Please note: TXT Banking is only available for existing customers who have previously registered for this service. New customers with smartphones can download our ANZ goMoney app or can use phone banking.

What can I do with TXT Banking?

You can check balances, View mini statements and receive account alerts.

How to use TXT Banking? 

To receive:

  • An account balance, simply text BAL to 042 ANZ MOBI (042 269 6624) to receive account balances for up to three linked accounts.
  • A mini statement, simply text STMT or STMT1 to 042 ANZ MOBI (042 269 6624) and you will receive you account balance and the last five transactions for your first linked account.  You can receive a mini statement for your second or third linked account, by texting STMT 2 or STMT3 to 042 ANZ MOBI (042 269 6624).

To set up an account alert:

  • Log on to the ANZ Mobile Phone Banking website to set up your account alerts, or call us on 1300 ANZ MOBI (1300 269 6624)
  • You can set up a daily, weekly and fortnightly account alerts for any days of the month, except for the 29th 30th or 31st of any month
  • You can set up the account alert for any hour of the day, as long as it is on the hour e.g. 1pm, 2pm, 3pm etc.

Who can use TXT Banking?
To use TXT Banking, you must be:

  •  an existing ANZ Internet or Phone Banking customer who has already registered for Text Banking
  •  over 12 years of age

How many accounts can I access using TXT Banking?
You can register up to three of your ANZ accounts for TXT Banking.

What happens if I close one of my TXT Banking accounts?
The account will be omitted when you balance on mini statement is sent to you.

Can I use TXT Banking overseas?
Yes you can, you will have full access overseas by sending your TXT Banking request (SMS) to our international roaming number: +6142 ANZ MOBI (+6142 269 6624). You will also be able to receive Account Alerts while roaming. Additional carrier charges may apply for the receipt of text messages (SMS) (eg for receiving balance requests, mini statements, and Account Alerts). Please contact your mobile phone carrier for activation of international roaming and associated fees and charges.

Can I use my current mobile phone for TXT Banking?
To be able to use TXT Banking, you'll need a mobile phone that can send and receive text messages (SMS).

What if I get a new mobile phone?
As long as you have not changed your mobile phone number, you will not be required to do anything when you switch to a new handset. TXT Banking should be available immediately on your new mobile phone.

What if I change my mobile phone number?

Please call us on 1300 ANZ MOBI (1300 269 6624) to update your mobile phone number.

What if I change my CRN (Customer Registration Number)?
If you change your CRN you'll need to let us know. Call us on 1300 ANZ MOBI (1300 269 6624) in order to update your personal details (ie Customer Registration Number).

Can I use TXT Banking on all networks?
TXT  Banking will work on all Australian mobile phone networks*.
*As at 02/11/2007.

What will I be charged?
ANZ TXT is currently offered to ANZ customers at no additional charge. You will be advised prior to fees and charges being applied to this service. However, all SMS sent to 042 ANZMOBI (0422 696 624) will be charged the standard SMS fee by your network provider. Any such charges are solely your responsibility. You can call the ANZ Mobile Phone Banking Helpline, on 1300 ANZ MOBI (1300 269 6624), should you have any questions regarding the fees and charges for this service.

Mini statements

What number do I text to get a mini statement?
Simply text STMT1, STMT2 or STMT3 to 042 ANZMOBI (0422 696 624) to get a mini statement for any of your three accounts.
ie For your first linked account - text STMT or STMT1 to 042 ANZMOBI (0422 696 624).
For your second linked account - text STMT2 to 042 ANZMOBI (0422 696 624).
For your third linked account - text STMT3 to 042 ANZMOBI (0422 696 624).

Are the transactions in mini statements up-to-date?
Yes. All mini statements contain up-to-date information, which means that they take into account all transactions* made out of and into your account, right up to the time you request the mini statement. Remember though, that any fund transfers made after 10.00pm Melbourne time and Pay Anyone payments made after 6.00pm Melbourne time will not be processed until the next business day.
*All Pay Anyone payments made into an ANZ account from a third party bank account will not be displayed in the mini-statement until the next business day.

How do I know if a transaction is a debit or a credit in the mini statement?
A debit sign ('-') will appear after each withdrawal from your account. A credit sign ('+') will appear after each deposit into your account.

How long does it take to get a mini statement using TXT Banking?
You should get a response almost immediately after you text your mini statement request. There may be short delays when the mobile network usage is higher than usual. Please note: ANZ Mobile Phone Banking service will only operate where mobile network coverage is available.

Managing your accounts

What number do I text to get an account balance?
Simply text BAL to 042 ANZMOBI (0422 696 624) to get your account balances.

Are account balances up-to-date?
For most types of accounts, the account balance will be up-to-date, meaning it will include all transactions* made in and out of your account up to the time you request your account balance. For Term Deposit and Loan accounts, the account balance will be the balance of your account at the start of the day (Melbourne time). Remember though, that any fund transfers made after 10.00pm Melbourne time and Pay Anyone payments made after 6.00pm Melbourne time will not be processed until the next business day.
*All Pay Anyone payments made into an ANZ account from a third party bank account will not be reflected in the account balance until the next business day.

How is 'balance' defined when I request an account balance?
How your balance is defined will vary depending on the type of account you request a balance on. Depending on the type of account, you will be able to check:

  •  your current balance - takes into account all transactions made in and out of your account, right up to the time you request your account balance;
  •  your ledger balance - the balance of your account at the start of the day (Melbourne time); or
    your available funds - The amount listed as Available Funds is the total amount of funds in your account that are currently available for withdrawal. The Available Funds balance may be different to your Current Balance. It may be more or less than the Current Balance, as a result of uncleared funds, withdraw/credit/overdraft limits etc.
Account alerts

What is an Account alert?
An Account Alert is a mini statement sent to your mobile phone in the form of a text message (SMS) on a daily, weekly, fortnightly or monthly basis. Account Alerts are only time-triggered and must be pre-set by you.

Can I set up an Account alert for any day of the month?
You can set up a daily, weekly and fortnightly Account Alert for any days of the month, except for the 29th, 30th or 31st of any month, as not all months have these days.

Can I set up an Account alert for any time of the day?
You can set up Account Alerts for any hour of the day, as long as it is on the hour (1pm, 2pm, 3pm, etc). You cannot set up Account Alerts for times that are between the hours, like 2.30am or 1.45pm.

Passwords and security

What should I do if I lose my mobile phone?
If you lose your mobile phone and would like to suspend your TXT Banking access, please call us on 1300 ANZ MOBI (1300 269 6624).

What should I do if my mobile phone is stolen?
If your mobile phone is stolen, we recommend that you suspend your TXT Banking access. To do this, please call us on 1300 ANZ MOBI (1300 269 6624).

Can someone else report my mobile phone lost or stolen?
Yes. For your security, we will suspend your TXT Banking access as soon as anyone reports your mobile phone lost or stolen.

Or alternatively, you can call us on 1300 ANZ MOBI (1300 269 6624) to request a new Activation Code.

What if I enter the wrong Activation Code?
You have three chances to enter your Activation Code. If you get it wrong on the third attempt your ANZ Mobile Phone Banking service will be suspended. If that happens you will need to call us on 1300 ANZ MOBI (1300 269 6624).