Internet Banking

Your account has been locked for security reasons

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Restore your ANZ Internet Banking access

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Step 1

Update your existing antivirus software and run a full scan.


Need AntiVirus Software?

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Step 2

Contact your ANZ Internet Banking Helpdesk on 13 33 50 
Overseas? Call +613 9683 8833

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Step 3

Log on to ANZ Internet Banking 

Register for ANZ Shield

Step 4 (recommended)

ANZ Shield is a free security app for AndroidTM and iPhoneTM .

Register for ANZ Shield >


ANZ will not send an you an email asking for your Account Details, Financial Details, or login details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.

The answers to your challenge questions and your Shield codes are confidential and should only be provided with your ANZ Internet Banking session.We will never ask you to provide the answers to your challenge questions or your Shield codes via email or over the phone.


Causes of possible security breach

If you receive an email that appears to come from ANZ which asks you for your personal information or to click on a link, please do not click on the link.

The link contained in the email may lead you to a fraudulent copy of an ANZ page which could result in your information being stolen or malicious software being installed on your device.
Your computer may become infected by malware (malicious software, such as viruses or Trojans horses etc.) which captures your ANZ Internet Banking login information. Fraudsters can then use this information to commit fraudulent activity.


Protecting your PC  View our tips for protecting yourself online.

© Australia and New Zealand Banking Group Limited (ANZ) 2014 ABN 11 005 357 522.

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.