At ANZ, we have round-the-clock security provided by ANZ Falcon™ to help protect your credit and debit cards. If an ANZ analyst identifies a transaction as possibly suspect or unusual, they will try to contact you to confirm the transaction. If you can't be contacted, the analyst will make a decision on whether to block the account until you are located.
It is extremely important to contact us on 13 22 73 prior to overseas travel to ensure your contact details are up to date and that we know that you are outside of Australia. For instance, your credit or debit card could be declined by a merchant overseas when you know that there are funds available because ANZ Falcon has detected overseas transactions which are not consistent with the normal pattern on your account.
It's also wise to contact your telephone service provider for international access to enable our ANZ Falcon Analyst to contact you directly.
™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation. ANZ's colour blue is a trademark of ANZ.
You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.