Switch to ANZ

We've taken the hassle out of switching to ANZ

It’s easy to switch your banking to ANZ. Once you’re set up with an ANZ account, you’ll be given two options for moving over all your regular payments – either with our Assisted Switching Service or using our Online Switching Service.

Assisted Switching Service

If you’d like to get some direct assistance with switching over your payments, simply complete a Switch of Regular Payment & Notice of Variation form (PDF 168kB). You can download (PDF 168kB) and print a copy or get one in your nearest branch. Once you’ve filled it out, simply mail it to Customer Services, 5/833 Collins Street, Melbourne, Victoria, 3008 or fax it to 1800 032 901

Our friendly staff will assist you in switching or cancelling your direct debits and direct credits. Once you have filled out the form, ANZ will:

  1. Seek a 13 months regular payment listing from your old financial institution. This list will contain all your regular payments (Direct Debits, Direct Credits and Periodical Payments) for the past 13 months. 
  2. Update account details with billers. Once we’ve got your instructions and regular payment list on hand, we are able to get in touch with your regular debtors (Phone Company, Electricity Provider, etc.) and creditors (your employer, Share Registry, etc) and update your payment destination. 
  3. Fill out a Direct Debit Cancellation Request. To cancel regular debits to your old account, simply fill out a Direct Debit Cancellation Request form (PDF 256kB) and forward it to your billers. You can access the form online (PDF 256kB) or by visiting your local branch.

This service is only available to our personal banking customers. Businesses banking customers should use the Online Switching Service or contact us on 1800 801 485.

Online Switching Service

ANZ offers an online tool that will automatically generate a suite of letters for you to send to your employer and your regular billers. Use the Online Switching Tool.

Switching FAQs

Is there a cost for using the assisted switching service?
No. This service is free to ANZ customers.
Does the assisted switching service help me with closing my old accounts?
No. Most financial institutions require customers to visit a branch to close their account.
How Can I request a 13 Month Regular Payment listing for an ANZ account?
If you would like a 13 month regular payment listing for an ANZ account, you can request one by calling 13 13 14 or by visiting your local ANZ branch.
How long will it take before I receive my 13 Month Regular Payment listing for an ANZ account?
Your 13 Month Regular Payment Listing for an ANZ account will be mailed directly to your mailing address within 5 business days of submitting the request.
Can I request ANZ to seek a 13 month listing from my other financial institution?
Yes. You can provide ANZ the authority to seek a 13 month regular payment listing on your behalf by completing a Switch of Regular Payment & Notice of Variation form or by visiting your local ANZ branch.
What do I need to complete the Switch of Regular Payment & Notice of Variation so ANZ can request a 13 Month Regular Payment list from another bank?
You will need to provide the account name, BSB and account number of the account you hold with the other financial institution along with your ANZ account name, BSB and account number you would be seeking to transfer the payments to. You may find some of this information on an account statement.
Can I get ANZ to transfer all my payments from my other financial institutions account?
When completing a Switch of Regular Payment & Notice of Variation, you have the option of giving ANZ the authority to commence switching all your payments to your new ANZ account once a 13 month listing is received from your other financial institution.
What do I do if I want to choose the payments transfer to my ANZ account?
When completing a Switch of Regular Payment & Notice of Variation you have the option of selecting to receive a 13 month listing with instructions on how to identify payments and notify ANZ of the payments to be transferred.
How and when will I receive my 13 month listing from another bank?
We will provide you with a switching letter that contains your 13 Month Regular Payment Listing along with instructions on how to either transfer your payments to your ANZ account or detailing the payment instructions issued to your billers to be updated within 13 business days of submitting the request.
Can ANZ help me cancel a regular payment?
Yes. By completing the Direct Debit Cancellation Request form or by visiting your local ANZ branch.
Note: Your regular payment listing will contain all the information you require to complete the customer section of the form
How will I know when my payment details have been updated?
The companies you have payment arrangements with (e.g. Utility Providers, Phone Company) will send confirmation to you outlining the new payment details or a confirmation of payment cancellation.
What things should I consider when switching my accounts?
When switching payments, some companies require notice of a change of bank details well in advance of the billing date. In this case, a switching notice may not take effect until the next billing cycle.

It is important to retain an adequate balance in your old account until notification is received from the company you have payment arrangements with (e.g. Utility Providers, Phone Company) that your regular payments have been transferred to the new account.
Can I switch my Internet Banking 'Pay Anyone' payments through the ANZ assisted switching service?
No. The assisted service does not include Internet Banking 'Pay Anyone' instructions. These payment instructions will need to be set up directly by you within Internet Banking.
Can I switch my credit card through the Branch Service?
No. Credit cards are not supported by the assisted switching service.
What should I do if a payment has not been switched?
If a regular payment has not been switched, you should contact the company you have the payment arrangement with.

The Fine Print

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.

ANZ recommends you read the Terms and Conditions and the Financial Services Guide (PDF 104kB) before acquiring the product.

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