Internet Banking Help

• Passwords are case sensitive. Please check your Caps Lock key.
• Passwords are between 8 and 16 characters with no spaces.
• Internet Banking passwords are a combination of letters and numbers and can be a combination of upper and lower case letters (e.g. PaSSwo1R2d).
• You may have recently changed your Internet Banking password.

• Your intial User ID is the 8 digit number provided to you at the time of registration which enables ANZ to identify you when you access ANZ Internet Banking.
• Your User ID is NOT your ANZ account number.

Visit the ANZ Internet Banking page for more information on how to register.

If you have forgotten your password or User ID, please call ANZ Customer Service, 8am-5pm, Monday to Friday, excluding public holidays, on +686 74021095. International callers dial +686 74021095 (international call rates may apply).

Once you have been identified by a Customer Service Officer, you will be provided with a temporary password to obtain access to the service. You will then be required to select your own unique password when you next log on to ANZ Internet Banking.

• After 15 minutes of inactivity ANZ Internet Banking will automatically log you off.
• Using back, forward and refresh options in your browser will automatically log off a session.
• Attempting to open multiple sessions of ANZ Internet Banking will automatically log off any existing session.

If you are still having difficulties, please call ANZ Customer Service, 8am-5pm, Monday to Friday, excluding public holidays, on +686 74021095 (call rates may apply for cell and payphones). International callers dial +686 74021095 (international call rates may apply).