Update my details

Use our frequently asked questions to find out more about updating your details online.

How long does it take to reflect the updated details?

It depends on the type of details in your request.

  • The details specific to ANZ Internet Banking will be completed immediately. For example resetting your ANZ Internet Banking password, updating your BPAY® biller list, updating your Pay Anyone payee lists, etc.
  • Phone numbers requested from the Change personal address/contact details function and email addresses will be completed immediately
  • Other details will be sent via a SecureMail and take up to five bank business days to be completed. For example changing your address, linking/de-linking accounts in ANZ Internet Banking, etc. An ANZ Customer Service Consultant will process your request and send you a confirmation message when complete.
What is a SecureMail?

SecureMail is a messaging service that enables you to send account information and enquiries or comments to us securely and confidentially within ANZ Internet Banking or ANZ Internet Banking for Business.

  • Your message will automatically include your ANZ Internet Banking Customer Registration Number (CRN).
How can I contact ANZ Internet Banking?

You can contact our ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, seven days a week.

  • Alternatively, you may send your enquiries via a SecureMail or the "Contact" link from the ANZ Internet Banking header.
What do I do if I have to update my details immediately?

If you believe that your details need to be updated immediately, you can contact the ANZ Customer Service team on 13 13 14 (International callers: +61 3 9683 9999) 24 hours a day, seven days a week.

  • For ANZ Internet Banking related enquiries, please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
Can I change my address via ANZ Internet Banking?

Unless you are a third party signatory on your business account, you can update the address for your account(s) in ANZ Internet Banking and ANZ Internet Banking for Business:

Can I change the way my accounts appear in ANZ Internet Banking?

Yes, you can change the order the accounts appear in ANZ Internet Banking and ANZ Internet Banking for Business, and also rename them.

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.