Troubleshooting

If you are experiencing technical problems using ANZ Internet Banking or ANZ Internet Banking for Business, a solution may be available on this page. If not, please contact us using the instructions at the bottom of this page.

Why do I get an error when trying to view a PDF?

If the error indicates the file is corrupt, please try upgrading your version of Adobe Reader.

The logon page keeps telling me I'm using an outdated Internet Explorer browser, but I already upgraded. Why is this happening?

Internet Explorer has a setting that helps to open websites that aren't compatible with the newer browsers. This is not necessary when viewing anz.com or ANZ Internet Banking, so we recommend the following:

  1. Navigate to your browser's "Tools" menu
  2. Select "Compatibility View settings"
  3. Select anz.com or anz.com.au in the box labelled "Websites you've added to Compatibility View"
  4. Select "Remove" and then "Close"

If you follow the above instructions, next time you open the ANZ Internet Banking logon page, you will no longer see the error.

Why am I getting error "Error in input data" when doing an International Money Transfer?

Need more help?

For further assistance please call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.