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If a direct debit is unsuccessful it will appear in your returned items list. It may be unsuccessful due to the client (debtor) having insufficient funds, the client details being incorrect or your direct debit limit being exceeded.
After completing your search you can view returned items list outlining each returned item.
ANZ Internet Banking for Business customers can view returned direct debit items, which have been unsuccessful.
In order to view your returned items you'll first need to search for a specific credit account and date range.
When entering the date range to search for you can either:
Each returned item listed in the search results will display the following information:
A newly returned item will have a status of "un-actioned". Once you've rectified the returned item you can easily mark it as actioned. You can change it back to un-actioned afterwards if necessary.
While viewing the returned items list, you can search again, using the drop down lists at the top of the page:
This will display a new set of returned items based on your search criteria.
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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833 24 hours a day, seven days a week.
Yes. You can view the returned items associated with the direct debit payments done via your ANZ Internet Banking for Business and the reason the item was returned (e.g. incorrect account or BSB, insufficient funds, etc) on the "Set up business Direct debit" page. If you have any issues with this or for further assistance, please contact ANZ Internet Banking for Business team on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 6.00pm AEST, Monday to Friday excluding public holidays
If a direct debit payment dishonours, it will be debited from your account as soon as ANZ is notified of the dishonour.
You can view up to 30 returned items on a page.
The details page for the returned item show the following details for the item that you have selected:
Details of returned item
Account details
Reference
You can: