Enquire about a past BPAY® bill payment

If you require assistance from ANZ regarding a past BPAY® bill payment you have made in ANZ Internet Banking or ANZ Internet Banking for Business, you can enquire using the "Bill Payment Enquiry" function.

You can find this function from the "Contact" icon in the header.

Before enquiring

  • Select the "View past payments/transfers" menu and locate your bill payment
  • Click on "View details" and write down or save the following payment information as you will need to enter this information when you use the function:
    • account name and/or number the payment was paid from
    • date the payment was made (ie. the date you set in your payment)
    • date the payment was arranged (if known)
    • BPAY® biller code
    • BPAY® reference number
    • payment amount
    • receipt number.

FAQs

See also

 

Use our frequently asked questions to find out more about enquiring about BPAY® bill payments.

I don't recognise a payment/transfer in my past payments/transfers. What should I do?