My direct loan payments

Direct loan payments are an easy way to set up recurring payments to your linked ANZ loan accounts.

  • You can choose to set up or increase a Bank Managed Payment. A Bank Managed Payment acts as the main method of payment, automatically increasing if the minimum loan payment amount increases.
  • Alternatively, you can set up regular payments, which don't automatically update if the minimum loan payment amount increases (i.e. Customer Managed Payments).

Any existing payments you've set up will be displayed on the Direct Loan Payments page with the following details:

  • account name and number from which the payment is being made
  • payment amount
  • frequency
  • expiry
  • payment type

Help me


See also

Use our frequently asked questions to find out more about direct loan payments.

What can I do on the "Direct loan payments" page?

The "Direct loan payments" page gives details of any direct loan payments that you have set up on the selected loan account.

  • It allows you to add a new recurring payment, modify, or delete an existing direct loan payment.
What is the benefit of having a Bank Managed Payment?
  • If the minimum payment amount for your loan changes (due to interest increases), a Bank Managed Payment will automatically increase to reflect the new minimum payment
  • If you do not have a Bank Managed Payment set up and the minimum payment amount increases, there is a chance your pre-arranged payment will fall short of the minimum amount required for your loan.

Back to top

What does it mean by "Bank Managed Payment (Direct Loan Payment)" or "Customer Managed Payment" under the Payment Type column?

The payment type indicates whether the loan payment method is managed by ANZ or by you.

  • If the field displays "Bank Managed Payment (Direct Loan Payment)" this means that you have chosen this payment method as your only directly credited method of payment for this loan. Bank Managed Payments are managed by ANZ so they will be automatically increased if your minimum amount is increased (e.g. due to an increase in interest rates).
  • If this field displays "Customer Managed Payment", then the payment is not managed by ANZ and you will need to make other payment arrangements to meet your minimum repayment requirements.
Can I set up any amount as my Bank Managed Payment for my loan?

You can set any amount as the Bank Managed Payment Payment, as long as the payment amount is equal to or more than the minimum repayment amount.

Can I set up direct loan payments from a non-ANZ account on ANZ Internet Banking?

No. If you want to set up direct loan payments for your ANZ Loan account via ANZ Internet Banking, it has to be done from a linked ANZ account.

Who do I contact if I need more information on my loan payments?

You can contact ANZ for more information on your loan contract and loan payments:

  • ANZ Home Loans: 13 25 99, 8.00am and 8.00pm (AEST), Monday to Friday
  • ANZ Personal Loans: 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday
  • ANZ Business Loans: 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday.

Back to top

Need more help?

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.