Before we can provide you with financial products or services, we're required to collect information from you to verify your identity. This requirement applies to Australian financial institutions such as ANZ under the Anti-Money Laundering and Counter-Terrorism Financing Act.

To make this as simple as possible, there are two methods we can use to verify your identity: Electronic Verification or Manual Document Verification.

In either case, be assured that we'll handle your information in accordance with our Privacy Policy (PDF 112kB).

Electronic Verification

This is a convenient, fast and secure way to verify your identity. By using items most people carry with them, such as a Driver Licence and Medicare card, we're able to match your details against information held by external data sources to complete the verification process.

A service provider is used to manage the matching process.

We use the external data sources listed below. These include credit reporting agencies and it's important to note that Electronic Verification is not a credit report and does not impact your credit file or your credit eligibility.

To complete Electronic Verification, you need to:

1Electronic Verification may be completed for customers aged 16 years or over in branch, or online for certain ANZ products. Please refer to ANZ Bank Accounts for more information.

External Data Sources ANZ may use for the purpose of Electronic Verification include, however are not limited to, those listed below

  • Australian Government, Department of Foreign Affairs and Trade*
  • Australian Government, Australian Border Force*
  • Australian Government, Department of Human Services*
  • Australian Electoral Commission
  • Australian State and Territory Births, Deaths and Marriages registries**
  • Dun and Bradstreet Australia Pty Ltd and any other credit reporting agency that we enter into an arrangement with for the purpose of Electronic Verification
  • Sensis Pty Ltd, White Pages
  • Veda Advantage Information Services and Solutions Limited (ABN: 26 000 602 862).

* We access these databases via our service provider and the Commonwealth Government Document Verification Service.

** We access these databases via a CertValid Service operated by the New South Wales Births Deaths and Marriages Registry.

Acceptable Forms of Identification for Electronic Verification
(must be current - i.e.: not expired, unless otherwise stated)

  • Australian Passport (Note: acceptable if expired within the past 2 years)
  • Australian Visa in Foreign Passport
  • Medicare card
  • Australian Driver Licence

Manual Document Verification

This method of verification does take a little longer to complete as we need to review and take copies of your identification documents. The types of documents we may need to review in this way are listed here: Customer Identification Acceptable Documents (PDF 44kB).

All information contained on this page is accurate as at 28 Sept 2020.