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Placing payments on hold

Pre-authorisation allows for the placement of cardholder funds on hold for a pre-determined time, giving you the option of completing the transaction at a later date.

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Benefits at a glance

  • Verify if funds are available
  • Place payments on hold
  • Store up to 1,000 pre-authorisations.

Suitable for

Approved hotels, car rental and mail/telephone order based businesses.

Product information

Simple to set up and manage When a purchase is made, a customer's card details are checked and the purchase transaction is authorised as normal, but the transaction is set to a 'pre-authorised' status. Funds are placed on hold, and the money is not debited to your account at this point, but held until final payment is processed.

Support 24 hours, 7 days Dedicated specialist support is ready for you 24 hours a day, seven days a week, so you can call us when you need to.

How to apply

Call 1300 366 988

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Contact details

Maintainence requests, call 1300 306 269  (8am - 7pm AEST), Monday to Friday

Resolution of payments/technical issues, call 1800 039 025  (24 hours/7 days).