FX Online - system requirements

Which operating systems does FX Online support?

Operating systems that can run modern browsers are supported by FX Online:

Which browsers does FX Online support?

We are continuously evaluating the browsers that our customers use, and are always looking for ways to provide the best and safest experience to our users.

In order to do this, we support and test our FX Online software on the following browsers:

Where can I find out how to upgrade to a modern browser?

Microsoft Internet Explorer

Google Chrome

Firefox
 

What do I do if I am experiencing issues with a supported browser?

If you are experiencing issues accessing FX Online, please first check that you are able to access other web sites. If you can access other web sites, but still not able to access FX Online, please call us for assistance:

• in Australia please call 1800 644 323.
• in New Zealand please call 0800 220 400.

   

What will happen if I continue to use an unsupported browser with FX Online?

Users of unsupported browsers will see a yellow warning bar at the top of their screens, while logged into FX Online.

While FX Online may still function, you may experience either poor performance or functionality that no longer works.

General troubleshooting and tips

If you are accessing the Internet through a firewall, please ensure that there is no rule that is blocking access to ANZ. Also, it is likely that any connectivity issues you experience will be based on access levels granted to you by security software running at your site. Please ensure that you understand the limitations of the security software that you are using, and where this software is placing restrictions on your system access.

Periodic maintenance of cached files from Internet Explorer is recommended. Close down all browser windows and open up a new Internet Explorer window. Navigate to "Tools, Internet Options". In the "Temporary Internet Files" section, click on "Delete Files". In the resulting dialogue, click on "Delete all offline content" and click "ok".

Ensuring your browser is not running in compatibility mode when accessing FX Online

'Compatibility mode' is a feature of Internet Explorer that allows it to access websites running older technology. This mode is not supported by FX Online. If this is enabled, then problems may be encountered.

To disable compatibility mode:

• Open your browser.
• Select Tools > Compatibility View settings. The Compatibility View Settings dialogue box will appear.
• Select any reference to 'anz.com' and then click the 'Remove' button.
• Close all open IE browser windows and start a new IE session.