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Global digital services support

Below you’ll find contact details for our Institutional customer service centres that cover everything from security and login issues, support for our digital services, payments and cash management, trade and supply chain activities, clearing services, and reporting fraudulent or suspicious activity on your account.

Log on or access support content for your ANZ Digital Services.

 

Australia
Enquiry type Phone

Operating hours

Monday – Friday excluding public holidays

Additional information

Transactive – Global, Fileactive, Transactive Trade, security and logon issues, payments and accounts

13 31 99

+61 3 9601 1200

7.00am – 8.00pm AEST

Online Help

GoToAssist

ANZ FX Online, eMatching and Transactive – Foreign Exchange

1800 644 323

+61 1800 644 323

8.00am – 8.00pm AEST

CommercialInstitutionalTradeSupport@anz.com

Asset Finance Portal (previously EsandaNet)

1800 069 908

8.00am – 8.00pm AEST

rfapps@anz.com

Clearing Services 

1800 134 233

+61 3 8565 7234  

6.00am – 8.00pm AEST

6.00am – 9.00pm AEDT

VOSTROClientServices@anz.com

To report fraudulent or unusual activity on your account

137 028

+61 3 8693 7153  

8.00am – 8.00pm AEST

fraud@anz.com

 

New Zealand
Enquiry type Phone

Operating hours

Monday – Friday excluding public holidays

Additional information

Transactive – Global, Fileactive, Transactive Trade, security and logon issues, payments and accounts

0800 800 760

+64 4 473 0358

7.30am – 10.00pm NZST

Online Help

anznztransup@anz.com

Commercial Cards

0800 473 473

+64 4 496 7246

Monday to Friday 8.00am – 8.00pm NZST

Saturday and Sunday 8.00am – 6.00pm NZST

CommercialCardsMaintenance@anz.com

ANZ FX Online and eMatching 

0800 220 400

+64 4 569 1250

7.30am – 5.00pm NZST

fes@anz.com

To report fraudulent or unusual activity on your account

+64 9 252 3413

10:00 am – 10:00 pm (NZT)

fraud@anz.com

 

Singapore
Enquiry type Phone Operating hours Additional information

For all enquiries

18006227230 (Toll Free)

+65 6637 7939

+65 6637 7674

5.00am to 7.00pm SGT Monday – Friday

ebankingservicesg@anz.com

China
Enquiry type Phone Operating hours Additional information

For all enquiries

400 821 8030 (China Telecom)

400 651 9920 (China Unicom)

+65 6637 7677 (International)

9.00am – 6.00pm CST
Monday – Friday excluding public holidays

ebankingservicecn@anz.com

China
咨询类型 电话 营业时间 其它信息

所有类型

400 821 8030 (中国电信)

400 651 9920 (中国联通)

+65 6637 7677 (海外热线)

上午9:00 – 下午6:00 中国标准时间
周一至周五 不含法定节假日

ebankingservicecn@anz.com

 

Cook Islands
Enquiry type Phone Operating hours Additional information

For all enquiries

+682 217 31 (Toll Free)

+65 6637 7628 (International)

9.00am to 1.00pm CKT Monday – Friday

ebankingserviceck@anz.com

 

Fiji
Enquiry type Phone Operating hours Additional information

For all enquiries

008 002 150

+65 6637 7680 (International)

9.00am to 7.00pm FJT Monday – Friday

ebankingservicefj@anz.com

 

Hong Kong
Enquiry type Phone Operating hours Additional information

For all enquiries

8009 08916

3013 4527

+65 6637 7675 (International)

5.00am to 7.00pm HKT Monday – Friday

ebankingservicehk@anz.com

 

India
Enquiry type Phone Operating hours Additional information

For all enquiries

+91 22 33620235

0008 006 101 008

+65 6637 7671 (International)

9.00am to 6.00pm IST Monday – Friday

ebankingservicein@anz.com

in.clientservices@anz.com

Indonesia
Enquiry type Phone Operating hours Additional information

For all enquiries

0804 1000 269

+62 21 80862030 

8.30am – 5.00pm WIB

ANZOIDN.CallCentre@anz.com (for cash enquiries)

ID-ANZTRO@anz.com (for Trade enquiries)

 

Japan
Enquiry type Phone Operating hours Additional information

For all enquiries on your account with Tokyo Branch excl. Personal Banking

東京支店にお口座をお持ちの法人のお客様専用

+81 3 6212 7605

9.00am – 5.00pm JST

wcsjp@anz.com

 

 

Kiribati
Enquiry type Phone   Operating hours Additional information

For all enquiries

1102  (Toll Free)     

+65 6637 7622 (International)

9.00am to 7.00pm GILT Monday – Friday

ebankingserviceki@anz.com

 

Laos
Enquiry type Phone Operating hours Additional information

For all enquiries

+65 6637 7676 (International)

4.00am to 6.00pm ICT Monday – Friday

ebankingservicelaos@anz.com

 

Papua New Guinea
Enquiry type Phone Operating hours Additional information

For all enquiries

1801 444

+65 6637 7679 (International)

7.00am to 7.00pm PGT Monday – Friday

ebankingservicepng@anz.com

 

Philippines
Enquiry type Phone Operating hours Additional information

For all enquiries

1800 1651 0778

+65 6637 7678 (International)

1800 8908 8334

+632 8841 7741

5.00am to 7.00pm PHT Monday – Friday

ebankingservicephp@anz.com

 

Samoa
Enquiry type Phone Operating hours Additional information

For all enquiries

800 2697

+65 6637 7623 (International)

10.00am to 6.00pm SST Monday – Friday

ebankingservicews@anz.com

 

Solomon Islands
Enquiry type Phone Operating hours Additional information

For all enquiries

935 (Toll Free)  

+65 6637 7621 (International)

8.00am to 7.00pm SBT Monday – Friday

ebankingservicesb@anz.com

Taiwan
Enquiry type Phone Operating hours Additional information

For all enquiries

0809 008 000(Toll Free)

+886 2 8722 5090

9.00am – 6.00pm CST

servicetw@anz.com

 

Timor Leste
Enquiry type Phone Operating hours Additional information

For all enquiries

3311550

+65 6637 7627 (International)

6.00am to 7.00pm TLT Monday – Friday

ebankingservicetl@anz.com

 

Tonga
Enquiry type Phone Operating hours Additional information

For all enquiries

08001313

+65 6637 7625 (International)

10.00am to 7.00pm TOT Monday – Friday

ebankingserviceto@anz.com

 

United Kingdom
Enquiry type Phone Operating hours Additional information

For all enquiries

0800 917 8390

+65 6637 7682 (International)

4.00pm to 9.00pm GMT Friday inclusive

ebankingserviceuk@anz.com

 

United States of America
Enquiry type Phone Operating hours Additional information

For all enquiries

8444 609 517

+65 6637 7681 (International)

5.00pm to 12.00am EDT Monday – Friday

ebankingserviceus@anz.com

 

Vanuatu
Enquiry Type Phone Operating hours Additional information

For all enquiries

081188

+65 6637 7626 (International)

8.00am to 7.00pm VUT Monday – Friday

ebankingservicevu@anz.com

 

Vietnam
Enquiry Type Phone Operating hours Additional information

For all enquiries (English/ Vietnamese)

1800 585838 (Toll Free from Vietnam)

+84 28 3911 3332 (International)

8.00am – 5.30pm ICT weekdays

clientservicesvn@anz.com

ANZ Legal Entities

ANZ Branch Details
Jurisdiction Bank

Australia

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Fiji

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Hong Kong

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

India

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Japan

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Laos

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Philippines

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Singapore

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Taiwan

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

United Kingdom

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

United States of America

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

ANZ Subsidiary Details
Country Details

China

Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorised deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary.

Indonesia

PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorised deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia.

New Zealand

ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ.

Papua New Guinea

Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL.

Vietnam

ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL),
which is incorporated in Australia. ANZVL is incorporated and licensed in Vietnam with limited liability. ANZVL is not an authorised deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZVL are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZVL.

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