Wherever you can access a touch tone phone, ANZ Phone Banking offers you a convenient and easy way to do your banking 24 hours a day, 7 days a week.

Help me

FAQs

See also

Step 1: Call 13 13 14 to access your ANZ Phone Banking

You can access ANZ Phone Banking 24 hours a day, 7 days a week from any touch tone phone anywhere in Australia for the cost of a local call.

If you use a mobile, mobile rates will apply.

Step 2: Select 1 for Phone Banking

Choose option 1 from the menu to enter Phone Banking.

Step 3: Select 1 for account balance, transaction history, funds transfers, BPAY® or confirming account numbers

Choose option 1 from the menu to:

  • Check your account balance
  • Check your transaction history
  • Check your funds transfers
  • Do a BPAY transaction
  • Confirm your account number.
Step 4: Enter your Customer registration number (CRN), credit card, debit card or Access card number

You can access ANZ Phone Banking with your Customer registration number (CRN), credit card, debit card or Access card number.

Step 5: Enter your telecode

If you don’t have a telecode you can talk to a Customer Service Officer and arrange for one to be provided so you can access the service straight away.

Step 6: Select from the options

Depending on what you’d like to hear you can choose from the prompts to hear your account balances or check transaction history.

You can also do other things including BPAY transactions using Phone Banking.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518