Global Digital Services

ANZ Customer Service Centre

For service support, please contact:

ANZ FX Online, eMatching & ANZ Digital Key Enquiries
Contact details for ANZ FX Online, eMatching & ANZ Digital Key Location Phone Operating Hours Additional Information Australia 1300 651 324 +61 1300 651 324 8:00am to 8:00pm AEST EcommerceSupport@anz.com New Zealand 0800 220 400 +64 4 569 1250 7:30am – 5:00pm NZT, weekdays fes@anz.com

Payment & Account Enquiries and Security Device/User Logon Enquiries

ANZ Transactive, Payment & Account Enquiries Location Phone Operating Hours Local time Monday - Friday excluding public holidays. * Includes public holidays Additional Information Australia 133199 +61 3 9601 1200 6:00am – 8:00pm AEST 6:00am – 9:00pm AEDT (Daylight Savings) TBEnquiries@anz.com GoToAssist Cambodia ANZ Transactive – Cash Asia ANZ Royal Transactive +855 (0) 23 999 000 8:00am - 5:00pm BusinessService@anz.com khbsc@anz.com China 400 821 8030 (China Unicom) 400 651 9920 (China Telecom) +65 6637 7677 24 hrs weekdays ebankingservicecn@anz.com Cook Islands 0800 2173 (Toll Free) +65 6637 7628 10:00am Sunday through to 12:00pm Friday inclusive ebankingserviceck@anz.com Fiji 008 002 150 +65 6637 7680 24 hrs weekdays ebankingservicefiji@anz.com Hong Kong 8009 08916 3013 4527 +65 6637 7675 24 hrs weekdays ebankingservicehk@anz.com India +91 22 33620235 0008 006 101 008 0008 006 103 283 +65 6637 7671 24 hrs weekdays ebankingservicein@anz.com Indonesia 0804 1000 269 +62 21 2758 6777 8:00am - 5:00pm ANZOIDN.CallCentre@anz.com Japan 0120 870 289 +81 3 6212 7605 9:00am - 5:00pm wcsjp@anz.com Kiribati 1101 +65 6637 7622 24 hrs weekdays ebankingserviceki@anz.com Laos (English enquiries) +65 6637 7676 +65 6637 7678 24 hrs weekdays ebankingservicelaos@anz.com Laos (Laotian enquiries) +856 21 222 700 Ext. 177 8:00am - 5:00pm   Myanmar +65 6637 7624 24 hrs weekdays ebankingservicemm@anz.com New Zealand 0800 800 760 +64 4 473 0358 7.30am - 10.00pm anznztransup@anz.com Papua New Guinea 1801 444 +65 6637 7679 000 861 174 24 hrs weekdays ebankingservicepng@anz.com Philippines 1800 1651 0778 +65 6637 7678   1800 8908 8334   +632 841 7741 24 hrs weekdays ebankingservicephp@anz.com Samoa 800 2697 +65 6637 7623 24 hrs weekdays ebankingservicews@anz.com Singapore 18006227230 (Toll Free) +65 6637 7939 +65 6637 7674 24 hrs weekdays ebankingservicesg@anz.com Solomon Islands 935 +65 6637 7621 24 hrs weekdays ebankingservicesb@anz.com Taiwan 0809 008 000 +886 2 8722 5090 (IDD) 8:30am – 7:00pm servicetw@anz.com Thailand Toll free 001800 44 12533 Local +66 278 73371 International +65 6637 7670 24 hrs weekdays ebankingserviceth@anz.com Timor Leste 3311550 +65 6637 7627 24 hrs weekdays ebankingservicetl@anz.com Tonga 08001313 +65 6637 7625 24 hrs weekdays ebankingserviceto@anz.com United Kingdom 0800 917 8390 +65 6637 7682 24 hrs weekdays ebankingserviceuk@anz.com United States of America 8444 609 517 +65 6637 7681 24 hrs weekdays ebankingserviceus@anz.com Vanuatu 081188 +65 6637 7626 24 hrs weekdays ebankingservicevu@anz.com Vietnam (Vietnamese) +1800 585838 (Toll Free) +84 28 3911 3333 8:00am - 5:30pm clientservicesvn@anz.com Vietnam (English) +1206 5239 (Toll Free) 1206 5248 +65 6637 7672 24 hrs weekdays ebankingservicevn@anz.com

Clearing Services Enquiries
Contact details for Clearing Services Location Phone Operating Hours Local time Monday - Friday excluding public holidays. Additional Information Australia 133 199 +61 3 9601 1200 6am - 8pm AEST 6am - 9pm AEDT TBEnquiries@anz.com GoToAssist   All other +61 3 9601 1200 6am - 8am AEST 6am - 9pm AEDT TBEnquiries@anz.com GoToAssist   China   24 hrs weekdays

EsandaNet Enquiries
Contact details for EsandaNet Location Phone Operating Hours Melbourne time, including most public holidays Additional Information Australia 1800 069 908 7:30am - 8:00pm Monday - Friday 7:30am - 5:00pm Saturday 8:30am - 4:00pm Sunday esandasd@esanda.com

To report fraudulent or unusual activity on your account

ANZ Transactive, Payment & Account Enquiries Location Phone Operating Hours Local time Monday - Friday excluding public holidays. * Includes public holidays Additional Information Australia 137 028 +61 3 8693 7153 8am to 8pm AEST fraud@anz.com Cambodia ANZ Transactive – Cash Asia ANZ Royal Transactive +855 (0) 23 999 000 8:00am - 5:00pm BusinessService@anz.com khbsc@anz.com China 400 821 8030 (China Unicom) 400 651 9920 (China Telecom) +65 6637 7677 24 hrs weekdays ebankingservicecn@anz.com Cook Islands 0800 2173 (Toll Free) +65 6637 7628 10:00am Sunday through to 12:00pm Friday inclusive ebankingserviceck@anz.com Fiji 008 002 150 +65 6637 7680 24 hrs weekdays ebankingservicefiji@anz.com Hong Kong 8009 08916 3013 4527 +65 6637 7675 24 hrs weekdays ebankingservicehk@anz.com India +91 22 33620235 0008 006 101 008 0008 006 103 283 +65 6637 7671 24 hrs weekdays ebankingservicein@anz.com Indonesia 0804 1000 269 +62 21 2758 6777 8:00am - 5:00pm ANZOIDN.CallCentre@anz.com Japan 0120 870 289 +81 3 6212 7604 9:00am - 5:00pm wcsjp@anz.com Kiribati 1101 +65 6637 7622 24 hrs weekdays ebankingserviceki@anz.com Korea   24 hrs weekdays   Laos (English enquiries) +65 6637 7676 +65 6637 7678 24 hrs weekdays ebankingservicelaos@anz.com Laos (Laotian enquiries) +856 21 222 700 Ext. 177 8:00am - 5:00pm   Myanmar +65 6637 7624 24 hrs weekdays ebankingservicemm@anz.com New Zealand 0800 800 760 +64 4 473 0358 7.30am - 10pm anznztransup@anz.com Papua New Guinea 1801 444 +65 6637 7679 000 861 174 24 hrs weekdays ebankingservicepng@anz.com Philippines 1800 1651 0778 +65 6637 7678   1800 8908 8334 +632 841 7741 24 hrs weekdays ebankingservicephp@anz.com Samoa 800 2697 +65 6637 7623 24 hrs weekdays ebankingservicews@anz.com Singapore 18006227230 (Toll Free) +65 6637 7939 +65 6637 7674 24 hrs weekdays ebankingservicesg@anz.com Solomon Islands 935 +65 6637 7621 24 hrs weekdays ebankingservicesb@anz.com Taiwan 0809 008 000 +886 2 8722 5090 (IDD) 8:30am – 7:00pm servicetw@anz.com Thailand Toll free 001800 44 12533 Local +66 278 73371 International +65 6637 7670 24 hrs weekdays ebankingserviceth@anz.com Timor Leste 3311550 +65 6637 7627 24 hrs weekdays ebankingservicetl@anz.com Tonga 08001313 +65 6637 7625 24 hrs weekdays ebankingserviceto@anz.com United Kingdom 0800 917 8390 +65 6637 7682 24 hrs weekdays ebankingserviceuk@anz.com United States of America 8444 609 517 +65 6637 7681 24 hrs weekdays ebankingserviceus@anz.com Vanuatu 081188 +65 6637 7626 24 hrs weekdays ebankingservicevu@anz.com Vietnam (Vietnamese) +1800 585838 (Toll Free) +84 28 3911 3333 8:00am - 5:30pm clientservicesvn@anz.com Vietnam (English) +1206 5239 (Toll Free) 1206 5248 +65 6637 7672 24 hrs weekdays ebankingservicevn@anz.com

User Security Profile Update Form

Please complete this form to update a user’s digital services security profile.

• Global Digital Services Security Profile Update (PDF 492kB)

ANZ Legal Entities

ANZ Branch Details

Jurisdiction Bank Australia Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Fiji Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Hong Kong Australia and New Zealand Banking Group Limited ABN 11 005 357 522. India Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Japan Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Philippines Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Singapore Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Taiwan Australia and New Zealand Banking Group Limited ABN 11 005 357 522. United Kingdom Australia and New Zealand Banking Group Limited ABN 11 005 357 522. United States of America Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

ANZ Subsidiary Details

Country Details Cambodia ANZ Royal Bank (Cambodia) Limited (ANZR) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZR is incorporated and licensed in Cambodia with limited liability. ANZR is not an authorized deposit taking institution within the meaning of laws of Australia. Deposits or liabilities with ANZR are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations ANZR. China Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorized deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary. Indonesia PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorized deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia. Laos ANZ Bank (Laos) Limited (ANZLL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZLL is incorporated and licensed in Laos with limited liability. ANZLL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZLL are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZLL. New Zealand ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ. Papua New Guinea Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL. Taiwan ANZ Bank (Taiwan) Limited (ANZTW) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZTW is incorporated and licensed in Taiwan with limited liability. ANZTW is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTW are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZTW. Vietnam ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZVL is incorporated and licensed in Vietnam with limited liability. ANZVL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTH are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZVL. Thailand ANZ Bank (Thai) Public Company Limited (ANZTH) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZTH is incorporated and licensed in Thailand with limited liability. ANZTH is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTH are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZTH.

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