Pay Anyone and International Services

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A revised Electronic Funds Transfer (EFT) Code became operative on 1 April 2002. Although subscription to the EFT Code is voluntary, we have subscribed in the past, and will do so again. The revised Code provides better protection to consumers using electronic methods to access their accounts, including Internet Banking. This means that You will receive the protection afforded by the revised EFT Code when using Internet Banking.

Please read the Terms and Conditions and click the 'I Accept' button at the end of the Terms and Conditions.

Pay Anyone and International Services are offered through, and are part of, Internet Banking. These Specific Terms and Conditions ("Specific Conditions") apply in conjunction with the General Terms and Conditions applicable to the Internet Banking ("General Conditions") to which You agreed during your first log on.

To the extent of any inconsistency between the General Conditions and these Specific Conditions, these Specific Conditions prevail unless the General Conditions provide otherwise. You should be familiar with the General Conditions when reading and before accepting these Pay Anyone and International Services Specific Conditions. If You would like to review the General Conditions applicable to Internet Banking, click here.

These Specific Conditions apply in relation to your use of Pay Anyone and International Services through Internet Banking. They supersede any other Pay Anyone Conditions You may have accepted to date.

Definitions of terms in bold can be found in the General Conditions and apply to these Conditions except that "You" in these Conditions does not apply to Authorised Users because Authorised Users are not permitted to have Pay Anyone or International Services access.

Any reference to "We", "Us" or "Our" in these specific conditions is a reference to Australia and New Zealand Banking Group Limited (ABN 11 005 357 572).

If You do not currently have access to Pay Anyone, You accept these Conditions when You select the 'I accept' button at the end of this document. If You currently have Pay Anyone access, these Conditions will automatically apply to your use of Pay Anyone on the date We specify (subject to Us complying with the notice provisions in clause 20 of the General Conditions).

2.1 To apply for Pay Anyone, You must select the Pay Anyone access option in Internet Banking and specify that You want to set a Pay Anyone daily transfer limit of either:

(a) $5,000;

(b) $10,000;

(c) $15,000*; or

(d) $25,000*.

*Please note: To be eligible to apply for Pay Anyone daily limits of $15,000 and $25,000 You must have a business Account Linked to your Customer Registration Number (CRN). Approval is subject to Our security requirements.

2.2 If You have requested a daily limit of:

(a) $5,000, We will make Pay Anyone available to You when We issue You with an action number by mail. You must use the action number given to You by Us:

(i) within 28 days of your application; and

(ii) before You first give Us instructions to make a Pay Anyone transfer.

(b) $10,000, $15,000 or $25,000, We will make Pay Anyone available to You when:

(i) We issue You with an action number by mail; and

(ii) within 28 days of making your application, You call the Internet Banking Customer Service Team on 1300 366 992 (International callers dial +61 3 8699 6978) and comply with Our directions to provide Us with any of your security details that it requires; and

(iii) your action number is used by a Customer Service Consultant to activate your Pay Anyone service.

2.3 Your access to Pay Anyone will automatically expire if You do not first use your action number within 28 days from the date of applying for Pay Anyone access.

2.4 Pay Anyone has special security features, which You should know about. They are:

(a) Action numbers: these are designed to prevent unauthorised access to Pay Anyone.

Note: For the purposes of the General Conditions, your action number is a Code. Please see clause 6 concerning your obligations to keep your action number secret, and how to contact Us if the secrecy of your action number is compromised.

(b) Automatic reduction of daily transfer limits: if You require your Password to be re-set or re-issued to You because You have forgotten your own Password and have been locked out of Internet Banking, and your current daily Pay Anyone limit is more than $5,000, your daily transfer limit will be reduced to $5,000. For example, if You had a daily transfer limit of $10,000 and You then have your Password re-set, your daily transfer limit will be automatically reduced to $5,000 and You will need to re-apply using the above process for the daily transfer limit of $10,000. Because You may have to wait for Us to issue You with a new action number upon re-application, You should ensure You allow yourself sufficient time to complete the application process before You need to use the greater daily transfer limit.

2.5 If You wish to increase your selected daily transfer limit, You can do so at any time by applying for a new limit using the above process. If You wish to decrease your selected daily transfer limit, You can do so at any time by applying through Internet Banking. You can select to decrease your limit to $1,000. The decrease will take effect the next time that You log onto the service.

3.1 International Services is an optional service that You can apply for if You have Pay Anyone. It does not have a separate daily limit. Therefore, the total of all Pay Anyone and International Services transfers (converted into Australian Dollars) on any particular day can not exceed your Pay Anyone daily limit.

3.2 To apply for International Services access, You must first have successfully applied for Pay Anyone and have selected a Pay Anyone daily limit (please refer to clause 2 above). You will then need to apply for International Services by selecting the registration option for International Services in Internet Banking.

3.3 If You apply for International Services access, We will:

(a) issue You with an action number by mail; and

(b) within 28 days of making your application, You must call the Internet Banking Customer Service Team on 1300 366 992 (International callers dial +61 3 8699 6978) and comply with Our directions to provide Us with any of your security details that it requires; and

(c) your action number is used by a Customer Service Consultant to activate your International Services service.

3.4 Your application for International Services access will expire if You do not activate your access within 28 days of applying for International Services access.

4.1 To give Us instructions to make a Pay Anyone transfer or a telegraphic transfer or to issue an international draft, You must provide the information requested by Us. Your instruction will not be processed if:

(a) all necessary information is not provided;

(b) there are insufficient available funds in the Linked Account from which funds are to be transferred;

(c) you do not have Pay Anyone access either when you give Us your instructions or when your payment or transfer is to be paid; or

(d) We are restricted or prohibited by law, regulation, the requirement of a government or similar authority (including the Reserve Bank of Australia) or industry code from permitting the payment to occur.

4.2 Pay Anyone transfers and telegraphic transfers made under these Specific Conditions will be made to the account number and branch details (including BSB if applicable) You provide or select in accordance with those clauses. You must ensure that You always provide Us with the correct account numbers and branch details.

4.3 We are not required to, and does not, check that the BSB and account numbers correspond with the financial institution and account name of the payee provided by You. Any error in entering these details may result in a transfer being made to an incorrect payee or the transfer not being made at all. We are not responsible for any inaccuracy in instructions given by You.

4.4 An international draft requested under these Specific Conditions will be made payable to the person named as payee in your instructions. You must ensure that you always provide Us with the correct name of the payee. Any error in entering these details may result in the draft being made payable to an incorrect payee or the draft not being issued. We are not responsible for any inaccuracy in instructions given by you.

4.5 We are not responsible for the information that the payee receives in relation to a transfer. This information is supplied to the payee by the payee's bank. We have no control over the information the payee's bank provides the payee.

4.6 If You have a business Account Linked to your CRN, please refer to the special conditions for business customers, below.

5.1 We will process instructions given by You to make a Pay Anyone transfer:

(a) to make an immediate transfer, on the day the instruction is given, provided that We receive the instruction prior to 6pm Melbourne time on a Pay Anyone Processing Day, or otherwise the transfer will be made on the Pay Anyone Processing Day following the day We receive the instructions; and

(b) if You request a future dated transfer, on that day if that day is a Pay Anyone Processing Day, or if it is not, on the Pay Anyone Processing Day after the day requested.

A Pay Anyone Processing Day means any day on which We are open for business in Melbourne, Australia.

5.2 We will ensure that instructions given by You to make a transfer are delivered to the payee's financial institution on the day that We process those instructions except where:

(a) We are not obliged to process your instructions under these Specific Conditions;

(b) there is a technical failure which causes any delay in the acceptance or transmission of the instructions;

(c) there is a delay or error in accepting the instructions caused by the financial institution to which the transfer is to be made; or

(d) the instructions are for a transfer by way of an international draft or telegraphic transfer.

5.3 Where your instruction is for a transfer by way of Us issuing an international draft, We will send the draft by post to the delivery address shown on the confirmation page when You confirm your instructions to Us. It is your responsibility to forward the draft to the intended recipient.

5.4 We cannot control when, or even if, the payee's financial institution processes your instructions or the fees that financial institution may charge to process your instructions. Further, We cannot control whether You receive any international draft sent to You. To help ensure that You know when or if your instructions have been successfully completed, You should:

(a) ensure that You have received a lodgement receipt. This is a number issued by Us to You in relation to a Pay Anyone instruction and is evidence that your instructions have been received (but not necessarily processed) by Us;

(b) ensure that You have received a separate receipt number. This will be issued to You when We have processed your transfer. If You have requested Us to process a transfer on a future date, You should check Internet Banking on the day the transfer is scheduled to be made, to confirm that a receipt number has been issued to You and that the transfer has been processed by Us;

(c) confirm with the payee that your Pay Anyone transfer or telegraphic transfer has been received. Once We process your transfer instruction, it relies on the payee's financial institution for advice that your instructions have not been successfully processed by that financial institution. If We have advised that your instruction has not been successful, We will promptly advise You and the relevant withdrawal from your Linked Account will be reversed, however, it may take up to 2 weeks, sometimes longer, for this to occur, depending on the other financial institution; and

(d) if You have requested an international draft, ensure that You receive the draft in the mail (your lodgement receipt will confirm the address the draft will be sent to).

For more information on receipt information, please see clause 9.1 of the General Conditions.

5.5 If the Linked Account You select from which the transfer is to be made is a credit card, the transfer will be by way of a cash advance and interest and fees may accrue on the cash advance. For further details on interest and fees, please refer to your Linked credit card conditions.

If We have made a transfer to a person which is not in accordance with instructions given under these Specific Conditions, or for an amount which exceeds the amount requested in such an instruction, We will credit the Linked Account from which the payment was made with the amount of that transfer or with the amount of any transfer made in excess of those instructions, as the case may be.

The following Conditions apply to You if You have a business Account Linked to your CRN and wish to use Multi Pay Anyone or Payroll Payments.

1 How to make a Pay Anyone Transfer using Multi Pay Anyone

1.1 To transfer funds to up to 15 payees with a single debit to your Linked business Account using Multi Pay Anyone, You must select the "Multi Pay Anyone" option within Internet Banking and provide Us with the information required within that option. We recommend that You review and confirm accuracy of payments on "Multi Pay Anyone - Confirm" page, and print the "Multi Pay Anyone-Receipt" page for your records and reconciliation against your statement.

1.2 To enable You to select a payee to which a transfer is to be made, You must first set up that account by selecting "Add a payee" from the "My Pay Anyone Payees" page under the "Update My Details" option and providing Us with the details of the account requested on that page.

1.3 Your payee's banking details will be stored by Us. If the payee is an individual, before You add a payee to this list, You must ensure the individual payee is aware:

• of Our identity and contact information;
• that the payee is able to access the information We hold about them;
• that the payee's banking details are collected for the purposes of transferring payment directly to their bank accounts;
• that We do not disclose information of this kind to other unrelated organisations;
• of the main consequences for the payee if they do not provide their banking information to be stored by Us.

2 How to make a transfer to your employee(s) using Payroll Payments

2.1 To transfer funds to up to 15 of your employee(s) using Payroll Payments, You must select the "Payroll Payments" option from within Internet Banking and provide Us with the information required within that option. We recommend that You review and confirm accuracy of payments on "Payroll Payment - Confirm" page, and print the "Payroll Payment - Receipt" page for your records and reconciliation against your statement.

2.2 To enable You to select an employee to which a transfer is to be made, You must first set up that account by selecting "Add an employee" from the "Payroll Payment - Employee List" page under the Payroll Payments option and providing the Bank with the following details of the account requested on that page.

2.3 Your employee's banking details will be stored by Us. Before You add an employee to this list, You must ensure your employee is aware:

• of Our identity and contact information;
• that the employee is able to access the information We hold about them;
• that the employee's banking details are collected for the purposes of transferring their salaries or other employment related payments directly to their bank accounts;
• that We do not disclose information of this kind to other unrelated organisations;
• of the main consequences for the employee if they do not provide their banking information to be stored by Us.

3 Giving Pay Anyone instructions to Us

3.1 Transfers made using Pay Anyone will be made to the BSB and account number You provide or select in accordance with these Specific Conditions. Any error in entering these details may result in a transfer being made to an incorrect payee or the transfer not being made at all. You must ensure that You always provide Us with the correct BSB and account numbers.

3.2 Under these Specific Conditions, We are not required to and does not, check that the BSB and account numbers correspond with the financial institution and account name of the payee provided by You. We are not responsible for any inaccuracy in instructions given by You.

3.3 Any instructions given to Us under these Special Conditions for Business Customers will not be processed if:

(a) all required information is not provided;

(b) there are insufficient available funds in the Linked Account from which funds are to be transferred;

(c) You do not have Pay Anyone access either when You give Us your instructions or when your payment or transfer is to be paid; or

(d) We are restricted or prohibited by law, regulation, the requirement of a government or similar authority (including the Reserve Bank of Australia) or industry code from permitting the payment to occur.