Q.	What does the switching website do?
Q.	What do I need to do to switch my regular payments?
Q.	How does the switching website make it easier to switch regular payments to ANZ?
Q.	What should I do once I've printed the letters?
Q.	Does the switching website help me with closing my old account?
Q.	Does ANZ store the information I enter on the switching website?
Q.	If I make an error, can I change my information?
Q.	How long should it take companies to transfer a payment to my new ANZ account?
Q.	What should I do if a payment has not been switched?
Q.	Is there a cost for using the Online Switching Service?
Q.	What if I don't want to switch accounts online?

 

Q. What does the switching website do?
A. The switching website is an online tool, which makes it easier to switch your accounts and transfer your regular payments (salary, direct debits, direct credits, etc.) to your ANZ account.
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Q. What do I need to do to switch my regular payments?
A.

1. Enter details for your new ANZ account and your old account.
2. Enter details of the regular payments to and from your old account.
3. Print, check, sign and send the letters generated.

Q. How does the switching website make it easier to switch regular payments to ANZ?
A. The switching website generates letters addressed to the companies you have arranged a regular payment with, advising them of your ANZ account details. All you need to do is print the letters, check, sign and send.
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Q. What should I do once I've printed the letters?
A. Please read the letters to ensure all information is correct. Once you are comfortable that the letters are accurate, all signatories for the account should sign each letter and send them to the relevant companies.
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Q. Does the switching website help me with closing my old account?
A. No. Most financial institutions require customers to visit a branch to close their account.
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Q. Does ANZ store the information I enter on the switching website?
A. No. ANZ does not store the information you enter on the switching website. This information is used to generate the letters only, and will not be available once you log out of the site.
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Q. If I make an error, can I change my information?
A. Yes, a summary page will allow you to make changes to the details you have entered. If you realise you have made an error after you have sent the letters, you will need to contact the relevant companies and inform them of the mistake.
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Q. How long should it take companies to transfer a payment to my new ANZ account?
A. This depends on each company. Make sure you don't cancel payments with your old account, or close your old account, until you are sure payments have been switched.
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Q. What should I do if a payment has not been switched?
A. If a regular payment has not been switched, you should contact the company you have the payment arrangement with.
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Q. Is there a cost for using the Online Switching Service?
A. No. This service is free to ANZ customers.
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Q. What if I don't want to switch accounts online?
A. Existing ANZ account holders can commence switching by visiting our Assisted Switching Service or visit any ANZ branch where our friendly staff will open a new ANZ account for you and then assist you to switch your regular payments.

Note: Business accounts are not eligible for branch service.
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