If you have forgotten your password or customer registration number, please call the Internet Banking team on 13 33 50 24 hours a day, 7 days a week (International callers dial +61 3 9683 8833).

Once you have been identified by the Internet Banking team, you will be provided with a temporary password to obtain access to the service. You will then be required to select your own unique password when you next log onto Internet Banking.

Your Customer Registration Number is your debit card number, Credit card number, or a nine-digit number given to you by a Customer Service Officer.

Your password should be between 8 and 16 characters, and must include at least one letter and one number. It should not contain any spaces. Remember your password is case sensitive, for example if you initially entered your password in lower case, make sure you don't have your caps lock key on when you log on.

If you are having difficulties accessing Internet Banking, we recommend you check your settings using our online guide. Go to Software Settings for ANZ Internet Banking for more information.