“We can never become complacent about our achievements. We must always be progressive and market leaders in all that we do. ANZ must both hire staff who are aligned with the bank’s values and encourage existing staff to remain progressive. People need to be constantly excited about working for ANZ. People throughout the business need to be involved in decisions and made aware of their impact on the bank’s future.”
Inspire ANZ– Jo Mikleus, Rural Banking New South Wales.
A series of initiatives have boosted health, safety and security awareness and participation. For example, we introduced BranchSafe, a risk-based model for branch security and we continued our program of branch refurbishments and security upgrades. We completed 75 branch refurbishments, costing $68 million. A further 61 branch refurbishments are scheduled for completion in 2006 at a cost of approximately $46 million.
Our staff completed more than 46,000 online health and safety courses this year. Our increased focus on the causes of stress and the introduction of online training for managers has decreased working hours lost due to illness, stress, accidents or injuries. Our annual Lost Time Injury Frequency Rate (LTIFR) declined from 5.4 in 2003 to 4.9 in 2004. By September 2005 this had further decreased LTIFR to 4.2.
In addition, the following initiatives form part of ANZ’s employee wellbeing program, which focuses on improving the physical, emotional and financial wellbeing of our employees:
- More than 1,370 Australian staff took advantage of their ‘My Health’ health check – a paid physical check-up during working hours made available to all Australian staff every two years.
- Some 4,140 staff registered for MyHealth Online, which provides all staff with access to comprehensive health information.
- Our staff can access our Employee Assistance Program – free confidential counselling for all staff on personal and professional matters. 761 Australian employees used this service in 2005, while People Assist provides confidential advice on policy, payroll and performance management queries.
- ‘Financial fitness’ sessions were held throughout Australia this calendar year helping over 5,000 staff better understand and manage their personal finances. The sessions cover financial literacy essentials such as budgeting and saving, superannuation and retirement planning, and investment basics.
- ANZ’s MoneyMinded financial literacy education program also came online in the 2005 calendar year making money management training available to all staff and many of their families via our online training platform, eTrain.
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