We are committed to making our products, services, workplace and culture welcoming and supportive of people with a disability. ANZ understands that disability is relevant to every aspect of our business – customers, employees, markets, communities, suppliers and key stakeholders.

Accessibility and Inclusion Plan

ANZ’s Accessibility and Inclusion Plan (AIP) reaffirms our long-term commitment to making ANZ a place that welcomes and supports customers and employees with disability.

The Plan focuses on four key areas with 19 commitments covering strategic leadership, business relevance and innovative actions as a core differentiator. It is overseen by the AIP Steering Committee, which comprises a group of senior leaders who have sustainability and accountability for the implementation of the plan.

ANZ Abilities Network

ANZ is committed to creating an inclusive and accessible bank for our customers and our staff. The ANZ Abilities Network is an important element of this commitment- through harnessing the unique perspectives of employees with disabilities, and their allies, we can continue to ensure ANZ’s products, services and faciltities are accessible for all. 

Established in 2005, the Abilities Network is a collection of volunteer employees from all over ANZ, who work together to advocate for better ways to support our people and customers who experience disability.

The network aims to foster inclusiveness and diversity, raise awareness of disability and accessibility, and represent employees on issues relating to disability.

Technology Accessibility Policy

Our Technology Accessibility Policy outlines a set of accessible design standards for browser based content, personal computers and desktop applications. Adherence to this policy will ensure that both employees and customers have the best experience when trying to either, carry out their work responsibilities or when using our internet services or ATM's.

The Technology Accessibility Policy ensures ANZ is compliant with the Commonwealth Disability Discrimination Act and the Australian Bankers' Association's Industry Standards on Accessibility of Electronic Banking, a set of voluntary standards which aims to improve the accessibility of electronic banking.

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