Once you’ve submitted an application online, leave the rest to us. We will review your situation and tailor a solution to your needs.
Within three business days someone from our dedicated hardship team, Customer Connect, will contact you to discuss your application.
There are also other options available to help resolve your financial stress. We have free tools and resources available - have a look here before you apply.
Remember: if you prefer to discuss your circumstances over the phone, you can speak with one of our specially-trained staff on 1800 351 548 9am-6pm AEST, Monday to Friday.
A moment of your time
It takes about 10 minutes to apply online. You’ll receive a response within three business days.
Click to expand or contractPreparation checklist
This information will allow us to tailor the best possible assistance option for you promptly.
Preferred contact number
So we can get back to you to discuss your options.