Our approach and performance
ANZ monitors and reports on both internal office paper consumption and that generated from customer-facing correspondence; the latter representing approximately 70 percent of our total consumption within our Australia and New Zealand operations.
How we are using less paper
|Smarter office printer technology|
ANZ is committed to minimising the amount of paper we use in our offices by partnering with our supplies to introduce innovative print technologies. In 2013 we worked with our print supplier in Australia, introducing “Follow You” print technology at ANZ Centre in Melbourne and other key commercial offices across Australia, enabling our employees to print from any printer by swiping their employee pass. The results are a win-win for ANZ and the environment:
Alongside these print reduction initiatives, ANZ are reducing the environmental impacts of any ongoing printing by purchasing carbon neutral paper that has been certified under the Australian Government’s National Carbon Offset Standard.
This paper reduction initiative is an example of ANZ’s ongoing focus to partner with our suppliers to identify opportunities to both reduce our environmental impacts and operational costs. Future workplace projects will include “Follow You” printing, continuing to minimise our environmental impacts and costs. For example, ANZ Centre Auckland has recently implemented this technology.
ANZ also recognise the opportunity to further reduce our, and our customers, environmental impacts through ongoing investment in online statements. We are continuing our focus to transition customers to online statements throughout 2013 and into 2014.
We achieved three of our four paper reduction targets. Across Australia and New Zealand, we reduced paper consumption by almost 700 tonnes – the equivalent of saving around 11,500 trees.
New Zealand has reduced paper use by 68 million pages - enough paper to create a trail from our office in Wellington, New Zealand, to London. This is the result of a shift to online digital media including electronic statements, which has been readily taken up by our customers and staff. The associated costs of printing and postage have reduced by around $10 million per annum.
In Australia, whilst we reduced the total amount of paper used for customers on average by 10 percent over three years, we fell short of our customer paper target in 2014 due to an increase in printed communication for legislative purposes.
ANZ’s environmental targets for reducing paper consumption:
ANZ’s environmental targets for reducing paper consumption:
Customer and office paper from business as usual operations across Australia and New Zealand is down by approximately 900 tonnes - equivalent of 180m sheets of A4 paper or an estimated 15,000 trees.
In Australia, customer and office paper consumption fell by 18 percent and 12 percent respectively due to the introduction of paper saving print technologies in corporate offices and an employee focus on minimising paper used in communications with customers.
In New Zealand, despite a one-off re-branding exercise that led to a year-on-year increase in customer paper (2012-2013), we are on track to achieve the 2014 target of -15 percent customer paper against the 2011 baseline driven largely by the increased uptake in online statements. Office paper use was also down in New Zealand by 8 percent against the 2011 baseline due to improved print technology and reduced need for paper based files.
In April 2013, ANZ’s New Zealand operations launched on-line statements to its customers with better than expected uptake. With ongoing uptake expected to grow in 2014, ANZ expects to see further reductions in the quantity of paper issued to customers and eco-efficient print technology being used in our offices. ANZ remains 'on track' to deliver its 2014 customer and office paper reduction targets.
ANZ's environmental targets for reducing paper consumption:
ANZ's Australia operation reduced paper that is delivered to customers in the form of statements (including envelopes), brochures and booklets by 6 percent relative to 2011, which is ahead of the performance required to meet our 2014 target. This is mainly due to success in shifting customer communication away from paper-based communication to digital or on-line channels. The continued take-up and development of digital communication will be a key focus area for ANZ in 2013. Internal paper usage similarly exceeded the estimated annual reduction target, mainly due to office technology changes that discourage unnecessary printing. This resulted in office paper consumption decreasing by 10 percent in absolute consumption relative to 2011 levels.
ANZ's New Zealand operations expect to see reductions in the quantity of paper issued to customers following consolidation within the NZ business and the development of digital customer communication initiatives. Although office paper consumption in NZ reduced compared to 2011, we fell short of our 2012 target. The move to on-line statements and eco-efficient print technology in our offices, however, means that ANZ remains 'on track' to deliver its 2014 customer and office paper reduction targets.
ANZ's total paper consumption per FTE decreased by 4 percent in 2011 compared to 2009. Customer paper, representing 75 percent of paper use, decreased by 2 percent, despite the very low baseline as set in September 2009. 2010 saw an increase in paper associated with ANZ's corporate re-branding exercise. The 2010 result also reflected the growth in ANZ's customer base. Office paper has decreased by 10 percent as at the end of 2011 compared with 2009, which is an excellent result and primarily due to the introduction of “follow you” printing, a related reduction in the number of printers, and staff environmental education.
Total paper consumption has decreased by 15 percent in New Zealand in 2011 compared to 2009. Customer paper, which accounts for 70 percent of the total, has reduced by 11 percent which has been driven by end-user education. Office paper has decreased by 22 percent as a result of setting all printers to default double-sided printing. The simplification of bank processes has also assisted with paper reduction. The 'National Bank Paperless Branch Project', for example, focused on removing the need to print and store customer files at branches with a shift to central electronic storage; this saved an estimated 15 million sheets of paper. New Zealand has also increased the percentage of Forest Stewardship Council (FSC)-compliant paper from 24 percent to 78 percent since 1 January 2010.
In Australia, total paper consumption in 2009 was 3,200 tonnes, made up of 808 tonnes of office paper and 2,392 tonnes of printed paper. This represents a 17 percent performance improvement in comparison to 2008 per FTE and occurred in both office (down 7 percent per FTE) and print (down 20 percent per FTE). Over two years total paper consumption was reduced by 751 tonnes, or 22 percent per FTE. We therefore exceeded our 10 percent paper consumption reduction target for the two year period to September 30, 2009.
In Australia 22 percent of paper consumed was Forestry Stewardship Certificate (FSC) chain of custody certified traceable to the paper mill, up from 16 percent in 2008. Our use of paper made from recycled content fell from 12 percent* to 6 percent.
In New Zealand, total paper consumption in 2009 was 1,307 tonnes, made up of 433 tonnes of office paper and 874 tonnes of printed paper. This is a total reduction of 243 tonnes of paper, or 11 percent per FTE. Paper consumption was reduced by 17 percent per FTE over the two year period. Initiatives have included the replacement of all printers and photocopiers with more efficient units that print on both sides of the paper by default and that consume less power.
In India, paper consumption per FTE was reported as being reduced by 69 percent.
* The 2008 figure has been restated (down from 28 percent) due to a calculation error.
During the next year, our primary focus will be on activities associated with customer correspondence and in particular the promotion of the Online Statements to our retail customers.
In Australia, total paper consumption in 2008 was 3,912 tonnes, made up of 877 tonnes of office paper and 3,036 tonnes of printed paper. This represents a 6 percent performance improvement and occurred in both office (down 7 percent per FTE) and print (down 5 percent per FTE). We are therefore on track to meet our 10 percent reduction target for the two year period.
In terms of our use of paper in Australia in the past year, we support the use of sustainable sourcing of paper with 16 percent of paper consumed as Forestry Stewardship Certificate (FSC) chain of custody certified traceable to the paper mill and 28 percent made from recycled content.
In New Zealand total paper consumption in 2008 was 1551 tonnes, made up of 452 tonnes of office paper and 1099 tonnes of printed paper. This represents an absolute reduction of 95 tonnes of paper, and a 6 percent performance improvement including both office (down 11 percent per FTE) and print (down 4 percent per FTE). All of New Zealand's print and office paper is FSC chain of custody certified traceable to the paper mill.
During the next year, our primary focus will be on activities associated with customer correspondence and in particular the promotion of the Online Statements solution for our retail products.