We aim to create a culture where mature-aged workers and their experience are valued. We want to retain skills and experience, increase our talent pool, and build a workforce that reflects our customers and the community.
In Australia, the 50+ age group also makes up a significant proportion of customers, and is likely to increase to 57% by 2021, making it an increasingly important customer segment for our business to understand and serve effectively. Our research indicates the 50+ segment are looking for a bank that listens to their individual needs and provides overall solutions based on their specific life-stage needs.
Our Career Extension Policy guarantees part-time work for individual employees aged 55 and over; and in 2010, we developed a Retirement Banking Specialist program that provides specialist training to Personal Bankers about customers aged over 50, including their life-stage and financial needs.
All figures reported are accurate as at end September 2013
At the end of the 2012 financial year, around 3,600 (around 7%) of ANZ employees were over the age of 55. Of these, 5.16% employees were casual, 30.6% part time and 64.78% full time. The annual turnover amongst this age group for the year was 21.6%.
We have policies and programs in place to provide our all employees with the support that they require to balance their work and life goals and commitments.