In what has been a challenging twelve months for the global economy we have managed to deliver strong financial results whilst remaining focussed on responding to community expectations with responsible, sustainable banking services.
ANZ Chief Executive Officer Mike Smith said: “While 2009 has been the most difficult year in many decades for financial services around the world, we have delivered a strong result and a better outcome for shareholders and for customers.”
An underlying profit of $3,772 million was delivered for the year ended 30 September 2009, up 10% on the prior year.
“In a year that started off only weeks after the collapse of Lehman Brothers, the high-water mark of the global financial crisis, we have continued to support our customers, delivered a good result for shareholders, worked hard to meet community expectations and made meaningful progress in delivering on our strategy to build a super regional bank,” Mr Smith said.
Corporate responsibility results
Assisting our customers and the broader community to manage their money more effectively – particularly in uncertain economic times - was a core focus of our corporate responsibility agenda this year.
Our Customer Connect team supports customers in financial difficulty and provides time and flexibility in their repayment schedules to manage through periods of financial instability and get back on track as quickly as possible.
We have implemented several key initiatives aimed at delivering improved behaviours, accountability and good governance. This includes a toughened Code of Conduct and Ethics and its supporting policy framework with training completed by 96% employees globally.
Other highlights include:
Our full corporate responsibility results, along with our 2009 Corporate Responsibility Report, will be released in mid-December 2009.