Before you apply

Before you apply

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Find a Financial Counsellor

Call 1800 007 007

Do you want to find a local Financial Counsellor?

Before you apply

Make sure you take a look at our your options before applying for assistance. It may save you time and effort.

If you're still unsure, contact our dedicated hardship team, Customer Connect. Our team will seek to understand your situation before discussing the options to hopefully get you back on your feet.

However, please be mindful that assistance from Customer Connect isn't always right for everyone. If your financial situation has changed permanently, or you're unlikely to maintain repayments over a medium to long-term, you may wish to ask for advice from a Financial Counsellor. Financial Counsellors are independent debt specialists, working in the community, who provide a free service to people experiencing financial difficulties.

Call iconContact a Financial Counsellor today on 1800 007 007.

You might find these websites useful:

Financial Counselling Australia developed this site to provide practical steps, tools and other information to help get your finances back on track.
ASIC run a free and independent service - MoneySmart – that has easy to use tools to help you manage your money plan invest or pay off debt.
MoneyMinded is an education program designed to help you make more informed financial management decisions.
Helpful information about Federal Government initiatives if you are financially vulnerable.
Useful information and statistics, plus forms on debts & insolvency in Australia.
Need an emergency payment? Get support if you're financially vulnerable.
If you're a farmer and experiencing drought or other rural issues, this Government Department offers handy business information, grants and support.
To help you understand your expenses and work out a budget.
Practical tips for everyday saving.
This Australian Government scheme provides free, impartial advice on lowering your gas and electricity bills, including free home visits tailored to you and your household.
Call 1800 007 001 for more information on this program, which will end on June 30, 2014.
The Australian Bankers' Association has put together this detailed site with helpful information about how all Australian banks approach financial hardship.


For commercial customers:

The ATO provides free seminars and workshops for small business.
The Australian Government has established the Small Business Support Line to provide one-on-one financial support.
Call 1800 777 275 from 8am–8pm Mon-Fri (AEST/AEDT).