Our approach and performance

ANZ monitors and reports on both internal office paper consumption and that generated from customer-facing correspondence; the latter representing approximately 70 percent of our total consumption within our Australia and New Zealand operations.

How we are using less paper

Smarter office printer technology

ANZ is committed to minimising the amount of paper we use in our offices by partnering with our supplies to introduce innovative print technologies.In 2013 we worked with our print supplier in Australia, introducing “Follow You” print technology at ANZ Centre in Melbourne and other key commercial offices across Australia, enabling our employees to print from any printer by swiping their employee pass. The results are a win-win for ANZ and the environment:

  • Office paper use is down 12 percent through the elimination of waste printing and changing default settings to double-sided printing. We estimate that over 100 tonnes of paper has been saved – that’s more than 20 million standard A4 sheets or the equivalent of more than 1,500 trees.
  • Energy and maintenance costs are lowered as we have been able to reduce the number of printers required per employee and enhanced energy saver modes.
  • The workplace is more efficient as employees can utilise whichever printer is closest to their workstation on any given day.

Alongside these print reduction initiatives, ANZ are reducing the environmental impacts of any ongoing printing by purchasing carbon neutral paper that has been certified under the Australian Government’s National Carbon Offset Standard.

This paper reduction initiative is an example of ANZ’s ongoing focus to partner with our suppliers to identify opportunities to both reduce our environmental impacts and operational costs. Future workplace projects will include “Follow You” printing, continuing to minimise our environmental impacts and costs. For example, ANZ Centre Auckland has recently implemented this technology.

ANZ also recognise the opportunity to further reduce our, and our customers, environmental impacts through ongoing investment in online statements. We are continuing our focus to transition customers to online statements throughout 2013 and into 2014.

Our results

2013 results

2013 results

ANZ’s environmental targets for reducing paper consumption:

Office Paper:

Country 2014 Target (against 2011 performance) 2012 Performance
Australia -10 percent -12 percent
New Zealand -10 percent -8 percent

Customer Paper:

Country 2014 Target (against 2011 performance) 2012 Performance
Australia -10 percent -18 percent
New Zealand -15 percent +29 percent

Customer and office paper from business as usual operations across Australia and New Zealand is down by approximately 900 tonnes - equivalent of 180m sheets of A4 paper or an estimated 15,000 trees.

In Australia, customer and office paper consumption fell by 18 percent and 12 percent respectively due to the introduction of paper saving print technologies in corporate offices and an employee focus on minimising paper used in communications with customers.

In New Zealand, despite a one-off re-branding exercise that led to a year-on-year increase in customer paper (2012-2013), we are on track to achieve the 2014 target of -15 percent customer paper against the 2011 baseline driven largely by the increased uptake in online statements. Office paper use was also down in New Zealand by 8 percent against the 2011 baseline due to improved print technology and reduced need for paper based files.

In April 2013, ANZ’s New Zealand operations launched on-line statements to its customers with better than expected uptake. With ongoing uptake expected to grow in 2014, ANZ expects to see further reductions in the quantity of paper issued to customers and eco-efficient print technology being used in our offices. ANZ remains 'on track' to deliver its 2014 customer and office paper reduction targets.

2012 results

2012 results

ANZ's environmental targets for reducing paper consumption:

Office Paper:

Country 2014 Target (against 2011 performance) 2012 Performance
Australia -10 percent -10 percent
New Zealand -10 percent -4 percent
Customer Paper:
Country 2014 Target (against 2011 performance) 2012 Performance
Australia -10 percent -6 percent
New Zealand -15 percent 24 percent

ANZ's Australia operation reduced paper that is delivered to customers in the form of statements (including envelopes), brochures and booklets by 6 percent relative to 2011, which is ahead of the performance required to meet our 2014 target. This is mainly due to success in shifting customer communication away from paper-based communication to digital or on-line channels. The continued take-up and development of digital communication will be a key focus area for ANZ in 2013. Internal paper usage similarly exceeded the estimated annual reduction target, mainly due to office technology changes that discourage unnecessary printing. This resulted in office paper consumption decreasing by 10 percent in absolute consumption relative to 2011 levels.  

ANZ's New Zealand operations expect to see reductions in the quantity of paper issued to customers following consolidation within the NZ business and the development of digital customer communication initiatives. Although office paper consumption in NZ reduced compared to 2011, we fell short of our 2012 target. The move to on-line statements and eco-efficient print technology in our offices, however, means that ANZ remains 'on track' to deliver its 2014 customer and office paper reduction targets.

2011 results

2011 results

Australia

ANZ's total paper consumption per FTE decreased by 4 percent in 2011 compared to 2009. Customer paper, representing 75 percent of paper use, decreased by 2 percent, despite the very low baseline as set in September 2009. 2010 saw an increase in paper associated with ANZ's corporate re-branding exercise. The 2010 result also reflected the growth in ANZ's customer base. Office paper has decreased by 10 percent as at the end of 2011 compared with 2009, which is an excellent result and primarily due to the introduction of “follow you” printing, a related reduction in the number of printers, and staff environmental education.

New Zealand

Total paper consumption has decreased by 15 percent in New Zealand in 2011 compared to 2009. Customer paper, which accounts for 70 percent of the total, has reduced by 11 percent which has been driven by end-user education. Office paper has decreased by 22 percent as a result of setting all printers to default double-sided printing. The simplification of bank processes has also assisted with paper reduction. The 'National Bank Paperless Branch Project', for example, focused on removing the need to print and store customer files at branches with a shift to central electronic storage; this saved an estimated 15 million sheets of paper. New Zealand has also increased the percentage of Forest Stewardship Council (FSC)-compliant paper from 24 percent to 78 percent since 1 January 2010.

Paper consumption - New Zealand

2010 results

2010 results

Australia

  • Paper consumption per FTE is currently up 25 percent, due to the significant increase in paper associated with ANZ's rebranding in 2010. Significant reduction activities are required to achieve our target by the end of 2011.

Paper consumption - Australia

Future initiatives

  • Over 2011 we will engage more proactively internally and with ANZ print production partners to agree initiatives to drive down our use of printed materials. We plan to engage with Marketing to explore a variety of initiatives including further promotion of online statements, researching opportunities to reduce print run size and reduce potential waste with smaller print orders as well as investigating other forms of technology for customer communications in lieu of printed materials such as email and sms text.
  • A separate project is reviewing current performance in office printing at the ANZ Centre.

New Zealand

  • There has been a significant reduction in the consumption of office paper (-14 percent). An increase in the use of print material (6 percent) due to rebranding has resulted in a small overall increase of less than 1 per cent. ANZ New Zealand is working closely with suppliers to ensure we meet our two-year target. New Zealand has also been able to increase the percentage of FSC-compliant paper commencing from 1 January 2010, going from 24 percent to 67 percent.

Paper consumption - New Zealand

2009 results

2009 results

In Australia, total paper consumption in 2009 was 3,200 tonnes, made up of 808 tonnes of office paper and 2,392 tonnes of printed paper. This represents a 17 percent performance improvement in comparison to 2008 per FTE and occurred in both office (down 7 percent per FTE) and print (down 20 percent per FTE). Over two years total paper consumption was reduced by 751 tonnes, or 22 percent per FTE. We therefore exceeded our 10 percent paper consumption reduction target for the two year period to September 30, 2009.

In Australia 22 percent of paper consumed was Forestry Stewardship Certificate (FSC) chain of custody certified traceable to the paper mill, up from 16 percent in 2008. Our use of paper made from recycled content fell from 12 percent* to 6 percent.

Paper consumption - Australia

In New Zealand, total paper consumption in 2009 was 1,307 tonnes, made up of 433 tonnes of office paper and 874 tonnes of printed paper. This is a total reduction of 243 tonnes of paper, or 11 percent per FTE. Paper consumption was reduced by 17 percent per FTE over the two year period. Initiatives have included the replacement of all printers and photocopiers with more efficient units that print on both sides of the paper by default and that consume less power.

Paper consumption - New Zealand

In India, paper consumption per FTE was reported as being reduced by 69 percent. 

* The 2008 figure has been restated (down from 28 percent) due to a calculation error.

The future

During the next year, our primary focus will be on activities associated with customer correspondence and in particular the promotion of the Online Statements to our retail customers.

2008 results

2008 results

In Australia, total paper consumption in 2008 was 3,912 tonnes, made up of 877 tonnes of office paper and 3,036 tonnes of printed paper. This represents a 6 percent performance improvement and occurred in both office (down 7 percent per FTE) and print (down 5 percent per FTE). We are therefore on track to meet our 10 percent reduction target for the two year period.

In terms of our use of paper in Australia in the past year, we support the use of sustainable sourcing of paper with 16 percent of paper consumed as Forestry Stewardship Certificate (FSC) chain of custody certified traceable to the paper mill and 28 percent made from recycled content.

Australia - Paper Consumption

In New Zealand total paper consumption in 2008 was 1551 tonnes, made up of 452 tonnes of office paper and 1099 tonnes of printed paper. This represents an absolute reduction of 95 tonnes of paper, and a 6 percent performance improvement including both office (down 11 percent per FTE) and print (down 4 percent per FTE). All of New Zealand's print and office paper is FSC chain of custody certified traceable to the paper mill.

New Zealand - Paper Consumption

The future

During the next year, our primary focus will be on activities associated with customer correspondence and in particular the promotion of the Online Statements solution for our retail products.