Q. What are the main features of the new ANZ Credit Card?
Q. I already have an ANZ Debit card, why do I need an ANZ credit card?
Q. Where can I use my card, and can I use my credit card to get cash?
Q. Can I have additional cards for my family?
Q. What are the fees and charges for the ANZ credit card?
Q. How is interest charged?
|The Application process|
Q. How do I apply for the card?
Q. What documents will I need to provide?
Q. What income is required to qualify for an ANZ Credit Card?
Q. Do I need to provide Income details?
Q. I am currently employed however I am unable to provide adequate documentation from my employer. Can I still apply?
Q. I am a non-resident; can I still apply for the card?
Q. How do I check the progress of my application?
Q. How do I know that my application has been approved or declined?
Q. Do I need to reapply when my card expires?
|Collecting the card|
Q. How do I collect my ANZ Credit Card?
Q. What do I need to bring to collect my ANZ Credit Card?
Q. What do I receive with my ANZ Credit Card?
Q. How do I activate my ANZ Credit Card?
Q. What do I do if I lose my card?
|Using my card|
Q. What if I spend over my credit limit?
Q. How is interest calculated?
Q. How does the interest free period work?
Q. How can I avoid paying interest?
Q. How often do I have to make payments?
Q. How do I know how much I have to pay each month and by which date?
Q. What do I do if I don't receive my statement?
Q. How do I pay my credit card statement?
Q. Can I make a lump sum payment to cover my minimum monthly payments and not pay anything for the next few months?
Q. How long will payments to my account take to process?
Q. What if there is a transaction on my statement that I did not make?
|Changing my details|
Q. How do I change my account details?
|Closing my credit card account|
Q. How do I close my credit card?
Q. Can I keep the card after I close the account?
Q. Does ANZ have the right to deduct funds from my deposit accounts held with ANZ to pay my outstanding balance?
Q. Who is eligible for the ANZ Rewards Program?
Q. Are Supplementary cardholders eligible for Reward?
Q. How do I get rewarded from Rewards Program?
Q. Are my online spending and phone purchases counted as eligible spending?
Q. How do I find out my Reward balance?
Q. What is the validity of my Reward?
Q.How do I redeem my Reward?
Q. How do I utilise my Reward?
Q. Can I cancel or exchange the Reward?
|EMV chip Credit Card|
Q. What is EMV chip card?
Q. What are the benefits of holding an ANZ EMV chip credit card?
Q. Do I need to sign the back of the card?
Q. How to use my ANZ EMV chip credit card at POS/merchants?
Q. What should I do if a merchant is not using a chip-enabled terminal?
Q. How to use my ANZ EMV chip card for Online purchasing?
Q. If I want to use ANZ EMV chip credit card for cash withdrawing at ATM, what should I do?
Q. If I currently have 2 ANZ credit cards, one of which is auto renewed/or reissued/or upgraded/or downgraded, will it be EMV chip card? Is there any problem if I own and use 2 different card types (magnetic stripe and EMV chip) at the same time?
Q. If I get new ANZ chip card due to renewal (expired after 3 years), I don’t get new PIN issuance. Can I keep using the current PIN, which was used for my magnetic stripe card, on new EMV chip card?
Q. I have an ANZ magnetic stripe card, should I request ANZ to issue a new EMV chip card to replace for my current one? How if I keep using my magnetic stripe card?
In case you insist to replace your magnetic stripe card (which has not been expired) with a new EMV chip card, please call our Contact Centre via 19001276. Your request is subject to a fee of VND100,000 per chip card replacement. Noted that the re-issued EMV Chip card will have new card number, new PIN number, and new CVV number (3 digits on the back of your card).