Is ANZ Internet Banking secure? What can I do to maximize security?

It is important to ANZ that your account information is protected, and as a result, a range of security measures are employed. These protection measures are to ensure that your password, account details and other sensitive information are not accessed by an unauthorized person.

For more information about how you protect your banking information, visit Protect Your Banking.

Can I allow other people to access my ANZ accounts using ANZ Internet Banking?
To protect your personal information and your money, you must not allow other people to access your personal ANZ accounts through ANZ Internet Banking using your User ID.
What is the ANZ Security Device?
At ANZ, we take every reasonable step to ensure that your account information and online transactions are protected at all times, and therefore we are now offering our customers the choice of using Two-Factor Authentication via an ANZ Security Device. The physical ANZ Security Device, and the single-use security code it generates, provides an added level of personal security. It helps protect you by using something you know (your password) and using something you have (your ANZ Security Device) to access ANZ Internet Banking.
How does the ANZ Security Device work?

Before you can use your ANZ Security Device you’ll need to activate it by calling the ANZ Internet Banking Support Centre.

Every 60 seconds, your ANZ Security Device will generate a random six-digit security code.  Each ANZ Security Device generates its own set of random codes, so that no two devices will show the same code at the same time.

You’ll need to enter the code displayed on the screen of your device at the time you log on to ANZ Internet Banking.

What happens if someone else discovers (or I think they have discovered) my password?

You should immediately:

  • Change your password. This is easily done by accessing the My Profile tab in ANZ Internet banking and selecting Change Password.
  • Notify ANZ Internet Banking Support Centre and check the transactions on your accounts.

Remember that passwords are case sensitive. We recommend that you input your password with the 'Caps Lock' off.

ANZ Internet Banking passwords must:

  • be between 8 to 16 characters long with no spaces
  • not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates)
  • include at least one letter and one number – ideally with both upper and lower case letters (For example: PaSSwo1R2d).
What do I do if I forget my password or User ID?

For assistance call the ANZ Internet Banking Support Centre, 24 hours, 7 days, including public holidays at 1900 1276. Outside Vietnam please call +84 28 38815977 (extension 3) (international call rates may apply).

Remember, you have three attempts to enter your ANZ Internet Banking password. If you forget your password, or enter the wrong one too many times your access will be disabled and you will need to call the ANZ Call Centre on 1900 1276 or 84 28 38815977 (extension 3) to restore your access.

What do I do if I lose my ANZ Security device?
For assistance, call the ANZ Internet Banking Support Centre. Once a Customer Service Officer has confirmed your identity, your ANZ Security Device will be blocked. You will be required to visit the nearest Branch to request new ANZ Security Device. You may also request to be issued with a single-use security code so that you can continue to access ANZ Internet Banking until you receive your replacement device.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.