Call centre - Ways to bank

Call centre

Call us, 24 hours a day, 7 days a week!

ANZ is the first foreign bank in Vietnam to provide 24-hour, toll-free service line, fully operated since June 2006. Our call centre now receives an average of 20,000 calls per month.

We are the only bank that provides full support services (1-contact point) from telephone calls and emails, which mainly cover:

Enquiries on products/ services
ATMs/ POS network
Remittance status
Complaint handling
Internet Banking support
Marketing campaigns

To find out more, contact the ANZ Contact centre.

Notice: ANZ Vietnam Call Centre Switchboard Upgrade

In order to continuously provide a better service to you, our valuable customers, we will upgrade our Call Centre switchboard so that your inquiries could be directed to our specialised customer service representative and answered in a more professional manner. Accordingly, the switchboard’s voice menu will also be changed effective from 22 December 2008.

To reach our Call Centre, please dial 1800 1559.

Step One: Press 1 for Vietnamese instructions or
Step Two: Press 2 for English instructions,
Step Three: After choosing your preferred language:

Press 1: For information on ANZ Products & Services or,
Press 2: For Internet Banking, e-Biz or Cards support or,
Press 3: For Account Balance or General Enquiries or,
Press 4: If you need to hear the instruction again.