See below for information on how to:

24 hour telephone service

Transaction banking facilities are available only from Australia and New Zealand.

ANZ does not currently offer retail bank accounts or accept retail deposits in the USA and our US staff do not have access to the relevant information systems to help with account enquiries. ANZ provides you with a 24 hour, direct dial telephone service for resolving all your account and card enquiries. The telephone numbers listed below are the best way to have these issues addressed via a single phone call.

Australia  
Credit card and debit card enquiries
Lost, stolen and damaged cards +61 3 9683 7043
+61 3 9683 7044
+61 3 9683 7047
PIN problems
Limit increases
Declined transactions
Disputed transactions
+61 3 9683 9999
Bank account enquiries
Internet Banking +61 3 9683 8833
Deposits, withdrawal, balances and transactions
Statements
Dormant and inoperative accounts
Account closure, contact
+61 3 9683 9999
New Zealand  
Internet Banking
 
+64 4 473 0370
Lost and stolen credit cards
Credit card information
 
+64 9 522 3010
Lost and stolen ATM/EFTPOS cards +64 4 470 5019
General bank account enquiries +64 4 470 3142
ANZ Phone Direct (registered customers only) +64 4 472 7123

Transferring money

Sending funds from a US bank account to your ANZ account is performed by your US bank or non-bank remittance provider. 

To remit funds to your Australian bank account, you will need to provide the sending bank with:

To remit funds to your New Zealand bank account, you will need to provide the sending bank with:

ANZ does not currently offer retail bank accounts or accept retail deposits in the United States.

Sending funds to a US bank account from your ANZ bank account or other Australian or New Zealand bank accounts

Your bank in Australia or New Zealand must perform this function and it cannot be performed or facilitated in the USA by ANZ. Your sending bank in Australia or New Zealand will need the following information to transfer funds to a US bank account: