Account Administration:

Complete this form to make any of the following changes: 

Change your details:

  • Update an address
  • Add one or more additional cardholders;
  • Add new account authorities;
  • Increase/decrease  limit on cardholder;
  • Increase/decrease credit limit on facility;
  • Change ANZ Business One card type;
  • Close a cardholder/billing account or facility;
  • Make other miscellaneous changes

Manage Billing & Payments:

  • Setup new Billing Account on an existing facility;
  • Setup CardPay Direct to make automatic payments to a Billing Account

Linking a Business Credit Card to ANZ Internet Banking/Phone Banking

  • You can link your Business Credit Card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on 1800 032 481. For more information about Business Credit Cards on Internet Banking please see the following demonstration.

 

Other useful information:

  • Paying your account – click here
  • Card Security – click here
  • Other forms – click here

 

Disputing a transaction

  • If you are unsure about a transaction that has appeared on your statement please call the ANZ Commercial Card Service Centre. A service consultant may be able to provide you with more information to help clarify the situation. If after calling the ANZ Commercial Card Service Centre you are still unsure about a transaction you can dispute the transaction by completing a Card Transaction Dispute (PDF 1.03MB) form. Once completed and signed please email to onlinedt@anz.com or fax to 1800 283 515.

Reporting a card lost or stolen

To report lost or stolen cards or divulged PINs, please call us immediately on 1800 033 844 (international +61 3 8699 6955). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:

  • Your card has been lost, stolen or used by someone else; or,
  • Your PIN record has been lost, stolen or has become known to, or used by, someone else.

 

Ordering a replacement card

  • A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on 1800 032 481.

 

Making a general enquiry

  • To make a general enquiry call the ANZ Commercial Card Service Centre on 1800 032 481

 

Making a general enquiry for ANZ Business Black cardholders

Call the ANZ Business Black Hotline on 1800 362 579 for the following:

  • General Service Enquiry
  • ANZ Business Rewards Centre
  • ANZ Global Business Concierge

 

How to get a new PIN

  • You can get a new PIN by calling ANZ on 1800 032 481 or visiting any ANZ Branch.

 

How to change a PIN

  • If you know your PIN you can change it at any ANZ ATM.

 

How to choose a PIN

  • Choose something easy for you to remember but hard for anyone else to guess. Steer clear of numbers based on your birth date, driver’s licence, phone numbers or other public/semi-public personal information as they can be more easily guessed by fraudsters.

 

Making a payment to a Commercial Card account

There are several payment methods available to make payments to a ANZ Commercial Card account:

BPAY

  • Biller Code = 6007, Reference number = Billing Account number. Customer can contact their participating bank to make this payment from their nominated account. Payments made by BPAY on a business day via ANZ Phone or Internet Banking after 6pm AEST/AEDT will be credited to their account on the next business day.

Direct Credit via EFT

  • Payments to a Commercial Card account can be made via Electronic Funds Transfer (EFT) from a nominated account with most Financial Institutions. To get the BSB/account number needed to make these payments, you will need to call the ANZ Commercial Card Service Centre on 1800 032 481.

Pay by Post

  • Customers can complete and detach the payment advice slip on their statement and send this with a cheque to ANZ, PO Box 607D, Melbourne Vic 3001.

Paying at an ANZ Branch

  • Customers can present the Statement of Account to any ANZ branch in Australia to arrange payment.

 

 

 

 

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