Adding an additional cardholder

To add an additional cardholder to an existing account please complete the Commercial Card Registration form (PDF 1.54MB) and fax the completed form to 1800 459 143. Please note that before the new cardholder can be issued a card they must have been identified by ANZ.

Increasing your limit

You can request the limit on your card or account be increased by completing a Commercial Card Maintenance Request form (PDF 776kB). Once completed and signed please fax back to 1800 459 143.

Linking a Business Credit Card to ANZ Internet Banking/Phone Banking

You can link your Business Credit Card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on 1800 032 481. For more information about Business Credit Cards on Internet Banking please see the following demonstration.

Reporting a card lost or stolen

To report lost or stolen cards or divulged PINs, please call us immediately on 1800 033 844 (international +61 3 9683 7047). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:

Disputing a transaction

If you are unsure about a transaction that has appeared on your statement please call the ANZ Commercial Card Service Centre. A service consultant may be able to provide you with more information to help clarify the situation. If after calling the ANZ Commercial Card Service Centre you are still unsure about a transaction you can dispute the transaction by completing a Commercial Card Disputed Transaction form (PDF 196kB). Once completed and signed please fax back to 1800 283 515.

Ordering a replacement card

A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on 1800 032 481.

How to get a new PIN

You can get a new PIN by calling ANZ on 1800 032 481 or visiting any ANZ Branch.

How to change a PIN

If you know your PIN you can change it at any ANZ ATM.

How to choose a PIN

Choose something easy for you to remember but hard for anyone else to guess. Steer clear of numbers based on your birth date, driver’s licence, phone numbers or other public/semi-public personal information as they can be more easily guessed by fraudsters.

Making changes to your account

You can make changes to the details on your account (such as your address, billing cycle, and cardholder limits), by completing a Commercial Card Maintenance Request form (PDF 776kB). Once completed and signed please fax back to 1800 459 143.

Adding a new signatory to an account

To add a new signatory to an existing account complete the Commercial Card Account Signatories (PDF 300kB) and fax the completed form to 1800 459 143.

Making a general enquiry

To make a general enquiry call the ANZ Commercial Card Service Centre on 1800 032 481.

Making a payment to a Commercial Card account

There are several payment methods available to make payments to a ANZ Commercial Card account:

CardPay Direct

This option allows customer to set-up an automatic payment that will make full, set, or minimum required payments each month. CardPay Direct can be set-up by completing the CardPay Direct Application form (PDF 1.23MB) and faxing the completed form to 1800 459 143.

BPAY

Biller Code = 6007, Reference number = Billing Account number. Customer can contact their participating bank to make this payment from their nominated account. Payments made by BPAY on a business day via ANZ Phone or Internet Banking after 6pm AEST/AEDT will be credited to their account on the next business day.

Direct Credit via EFT

Payments to a Commercial Card account can be made via Electronic Funds Transfer (EFT) from a nominated account with most Financial Institutions. To get the BSB/account number needed to make these payments, you will need to call the ANZ Commercial Card Service Centre on 1800 032 481.

Pay by Post

Customers can complete and detach the payment advice slip on their statement and send this with a cheque to ANZ, PO Box 607D, Melbourne Vic 3001.

Paying at an ANZ Branch

Customers can present the Statement of Account to any ANZ branch in Australia to arrange payment.

Closing a business credit card or account

To close a business card or account please complete the closure request form (PDF 512kB). Once completed and signed please fax back to 1800 459 143.

 

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