- Adding an additional cardholder
- Increasing your limit
- Linking a Business Credit Card to ANZ Internet Banking/Phone Banking
- Reporting a card lost or stolen
- Disputing a transaction
- Ordering a replacement card
- How to get a new PIN
- How to change a PIN
- How to choose a PIN
- Making changes to your account
- Adding a new signatory to an account
- Making a general enquiry
- Making a payment to a Commercial Credit Card account
- Closing a business credit card or account
To add an additional cardholder to an existing account please complete the Commercial Card Registration form (PDF 1.54MB) and fax the completed form to
You can request the limit on your card or account be increased by completing a Commercial Card Maintenance Request form (PDF 776kB). Once completed and signed please fax back to
You can link your Business Credit Card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on
To report lost or stolen cards or divulged PINs, please call us immediately on 1800 033 844 (international +61 3 9683 7047). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:
- Your card has been lost, stolen or used by someone else; or,
- Your PIN record has been lost, stolen or has become known to, or used by, someone else.
If you are unsure about a transaction that has appeared on your statement please call the ANZ Commercial Card Service Centre. A service consultant may be able to provide you with more information to help clarify the situation. If after calling the ANZ Commercial Card Service Centre you are still unsure about a transaction you can dispute the transaction by completing a Commercial Card Disputed Transaction form (PDF 196kB). Once completed and signed please fax back to
A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on
You can get a new PIN by calling ANZ on 1800 032 481 or visiting any ANZ Branch.
If you know your PIN you can change it at any ANZ ATM.
Choose something easy for you to remember but hard for anyone else to guess. Steer clear of numbers based on your birth date, driver’s licence, phone numbers or other public/semi-public personal information as they can be more easily guessed by fraudsters.
You can make changes to the details on your account (such as your address, billing cycle, and cardholder limits), by completing a Commercial Card Maintenance Request form (PDF 776kB). Once completed and signed please fax back to
To add a new signatory to an existing account complete the Commercial Card Account Signatories (PDF 300kB) and fax the completed form to
To make a general enquiry call the ANZ Commercial Card Service Centre on
There are several payment methods available to make payments to a ANZ Commercial Card account:
This option allows customer to set-up an automatic payment that will make full, set, or minimum required payments each month. CardPay Direct can be set-up by completing the CardPay Direct Application form (PDF 1.23MB) and faxing the completed form to
Biller Code = 6007, Reference number = Billing Account number. Customer can contact their participating bank to make this payment from their nominated account. Payments made by BPAY on a business day via ANZ Phone or Internet Banking after 6pm AEST/AEDT will be credited to their account on the next business day.
Direct Credit via EFT
Payments to a Commercial Card account can be made via Electronic Funds Transfer (EFT) from a nominated account with most Financial Institutions. To get the BSB/account number needed to make these payments, you will need to call the ANZ Commercial Card Service Centre on
Pay by Post
Customers can complete and detach the payment advice slip on their statement and send this with a cheque to ANZ, PO Box 607D, Melbourne Vic 3001.
Paying at an ANZ Branch
Customers can present the Statement of Account to any ANZ branch in Australia to arrange payment.
To close a business card or account please complete the closure request form (PDF 512kB). Once completed and signed please fax back to 1800 459 143.
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