ANZ DIGITAL BANKING

ANZ Digital Banking gives you ease and speed of access to a comprehensive suite of online transactions. To register, click the button on the top right of this page, and provide

  • Passport/NRIC number
  • Date of birth
  • Registered mobile number* with ANZ.

*An SMS to authenticate your registration will be sent to your mobile phone number that we have on record. Please contact our 24-hour Customer Service Hotline on 1800 269 2269 or +65 6269 2269 (if overseas) if you need to update or register your mobile phone number.

ANZ MOBILE SINGAPORE

With our new ANZ Mobile Singapore, you can now bank anytime, anywhere.

To start using ANZ Mobile Singapore, you will need to be a registered user of ANZ Digital Banking. Please register via the link on the top right of this page and log on to activate your account.

Updated with new features

  • Touch to log on. Available for iPhone 5S and later models.
  • View balances. Get an overview of your accounts, investments and loans. You can also view account details and recent transactions.
  • Transfer funds and pay bills. Send money securely to ANZ accounts or other local & overseas bank accounts. You can also pay to over 40 billing organisations.
  • View wealth portfolio. Monitor and review your investments in bonds, shares and mutual funds.

apple store   google pay
Search for “ANZ Mobile Singapore” to download.

Terms of Use & Licence Agreement
ANZ MOBILE SINGAPORE TERMS AND CONDITIONS (Apple Store) (PDF 112kB) ANZ MOBILE SINGAPORE TERMS AND CONDITIONS (Google Play) (PDF 112kB)

Banking online with the new ANZ Digital Banking gives you access to:

  • A comprehensive suite of online transactions including payments and fund transfers, locally and globally.
  • A total view of your wealth portfolio with asset class breakdowns.
  • Speed and ease of opening deposit and credit card accounts.
  • Over 40 types of alerts to keep you updated and manage your banking transactions securely.

For more information on how to register for ANZ Digital Banking, refer to the Get Started tab.

Details of the features available on ANZ Digital Banking

A comprehensive suite of online transactions

  • Manage and pay your bills: Click here for the list of billing organisations.
  • Perform fund transfers
    • Between ANZ accounts
    • To other local bank accounts
    • To international accounts.
  • Schedule future and recurring payments and fund transfers.

A total view of your accounts

  • View your account details, balance and transaction history
  • Access your wealth portfolio with pie charts of asset class breakdowns.

Speed and ease of account opening
Apply for ANZ banking products and credit card products online, at your convenience. This includes the Optimum World Mastercard which gives you 5% cash rebate on your option of Dining & Leisure, Travel, Shopping or Groceries quarterly.

Manage your banking transactions securely

  • Get access to over 40 alerts including updates:
    - on your applications for any of our products
    - when scheduled payments have been made.
  • Personalise your accounts with nicknames for easier recall and security
  • Update your personal details
  • Change your password
  • Request for your new Phone Banking, Credit or Debit Card PIN
  • Request for a new cheque book
  • Apply for a permanent credit limit increase
  • Send us messages via your secure mailbox.
 

 

ANZ is committed to protecting the security and confidentiality of all our customers to ensure that you have a secure banking environment with us.

One-Time PIN (OTP)
An OTP is a 6-digit randomly generated PIN that is valid for a single time use only. You can generate your OTP via:

i. SMS (View account details and statements only)
ii. Security Device.

Security Device
Your Security Device will be sent to you upon your registration and first log on to ANZ Digital Banking.

Your Security Device is used to generate a One-Time PIN (OTP) that serves to authenticate your identity, and is required for the following transactions:

  • Add new payees for bill payments and fund transfers
  • Perform bill payments and fund transfers
  • Change daily transaction limits
  • Update your personal details.

Token introduction

Useful information on protecting yourself online.

Register for ANZ Digital Banking via the "Register" button on the top right of this page.

ANZ MOBILE SINGAPORE

Using ANZ Mobile Singapore for the first time
What do I need to start using mobile banking?

To start using the ANZ Mobile Singapore app, you will need to be a registered user of ANZ Digital Banking. You may do so by clicking on the “Register” button on the top right of this page.

If you have registered for ANZ Digital Banking, please log on to activate your account clicking on the “Log on” button on the top right of this page.

ANZ Mobile Singapore
Where can I download ANZ Mobile Singapore?

Search for ANZ Mobile Singapore on the App Store or Google Play.

Is ANZ Mobile Singapore secure?

Yes. We provide safe and secure transaction environment by using leading-edge and industry-standard technology and processes. In order to transact on ANZ Digital Banking, users are required to be authenticated twice. The first level authentication is performed through the use of the Username and Password, while the second level is through One-time Password generated with your Security Device or sent to your mobile number registered with ANZ. 

Communications between your mobile app and our server is protected with 128-bit Secure Socket Layer (SSL) encryption, the international standard and the highest level of encryption commercially available. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication. This serves as an assurance that the website runs legitimately under the care of the Bank. 

For your security, learn more about the following: 

How can I log on to ANZ Mobile Singapore?

To start using ANZ Mobile Singapore, you will need to be a registered user of ANZ Digital Banking. Please register via anz.com.sg and log on to activate your account.

What are the features and functions on ANZ Mobile Singapore?

Your ANZ Mobile Singapore gives you ease and speed of access to your accounts and banking transactions anytime, anywhere.

  • Get an overview of your account balances. You can also view account details and recent transactions.
  • Send money securely to your linked ANZ bank accounts, other ANZ bank accounts, other local bank accounts, or to over 40 billing organisations.
  • Monitor and review your wealth portfolio with asset class breakdown.
Do I need to inform the bank if I have updated my mobile phone number?

If you have elected to receive the One-Time PIN (OTP) via SMS, you should inform the bank of any changes to your contact number in order to transaction with ANZ Mobile Singapore. This is an important step you should promptly do.

What are the software settings required for using ANZ Mobile Singapore?

For the best experience, your mobile device must meet the following minimum requirement:

  • iPhone running on iOS 9 (or above) with an active mobile number.
  • Android device running on operating system 5.0 (or above) with an active mobile number.

We recommend updating your device with the latest operating system for the most updated security features.

ANZ DIGITAL SINGAPORE

Get Started
What do I need to start using ANZ Digital Banking?

i. Registered mobile number to receive SMS One-Time PIN (OTP) that allows you to view your account information, transactions and statements

  • To register or update your mobile number, please complete and mail to us the Update of Personal Data Form (PDF 92kB). For assistance, call our 24-hour Customer Service Hotline on 1800 269 2269 or +65 6269 2269 (if overseas).

ii. Security Device to generate a second level authentication to perform transactions like fund transfers and bill payments

  • Only customers with deposits and/or investment accounts will receive a Security Device within 1 week of your first logon.
How do I register for ANZ Digital Banking?

You can register for ANZ Digital Banking via the “Register” button on the top right of this page. Please note that you will need your Passport/NRIC number, date of birth and a registered mobile number with us.

Enter the SMS OTP received on your mobile number, create your Username and Password following the onset instructions. Check to acknowledge the acceptance of ANZ Digital Banking Terms and Conditions to complete the registration process.

To register or update your mobile number, please complete and mail to us the Update of Personal Data Form (PDF 92kB). For assistance, call our 24-hour Customer Service Hotline on 1800 269 2269 or +65 6269 2269 (if overseas).

I am an existing Internet Banking user before the launch of ANZ Digital Banking, will my login details change?

Existing ANZ Internet banking customers are automatically registered for ANZ Digital Banking. Simply log on to ANZ Digital Banking with your existing Username and Password. Click the “Log on” button on the top right of this page.

As part of a new feature on ANZ Digital Banking, SMS OTP is triggered to your mobile phone number registered with the Bank for authentication. You will only require your token OTP at point of making financial transaction.

To register or update your mobile number, please complete and mail to us the Update of Personal Data Form (PDF 92kB). For assistance, call our 24-hour Customer Service Hotline on 1800 269 2269 or +65 6269 2269 (if overseas).

Change of Password
How do I change my password?

You can reset your password or click on My Menu > Profile & Security > Change Password. You will require your Security Device to generate an OTP.

Security Device
What is a Security Device?

Your Security Device is an electronic device that randomly generates a One-Time PIN (OTP). This is required to authenticate your identity and provide more security for your Internet Banking transactions.

What should I do if I lose my Security Device?

Report the loss immediately by contacting our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (from overseas). A replacement Security Device will be available for collection at any of our branches within 5 working days. Please note that a fee is applicable for replacement of Security Device.

What is a One-Time PIN (OTP)?

An OTP is a 6-digit randomly generated PIN that is valid for a single time use only. It provides a second level of authentication when viewing account details or performing transactions.

You can generate your OTP via:
i. SMS: To view account details and statements
ii. Security Device: To perform transactions like fund transfers and bill payments.

What is Transaction Signing?

Transaction signing provides an additional level of online banking security. To perform transaction signing, you will need a 6-digit PIN that is randomly generated from your Security Device. This PIN is valid for a single time use only and is required for transactions like adding a payee.

Fees & Charges
Are there any charges for using ANZ Digital Banking?

No, this is a complimentary service for all ANZ customers. Please note that service fees may apply for requests such as statement reprints, outward remittances and MEPS Fund Transfers.

Features
What are the features available on ANZ Digital Banking?

Account Details

  • View your account balance and your transaction history

Fund Transfers

  • Perform fund transfers across local and international accounts.

Bill Payment

  • Manage and pay your bills.

Other Services

  • Manage your SMS alerts and profile settings
  • Open a new deposit account
  • Transfer funds to your Time Deposit account(s) from any of your deposit accounts
  • Request for a new cheque book
  • Apply for a permanent credit limit increase
  • Send us a message via your secured mailbox.
Account Details & Balance Enquiry
How do I view my account details?

An account summary is available on the main dashboard. To view further details, click on the account and enter your SMS OTP.

Which types of accounts can I view?

You can view details on the following:

  • Savings and current accounts
  • Time deposit accounts
  • Dual-currency investment accounts
  • Gold-link investment accounts
  • Unit Trust, bonds and equities
  • Structured bonds and notes
  • Equity-linked investments or equity-linked notes
  • Open end certificates
  • Bancassurance accounts
  • Personal and mortgage loans
  • Credit Card accounts.
What is the transaction history that I can view?

You can view up to 3 months of your transaction history. For details on transactions performed more than 3 months ago, please call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (from overseas).

E-statements
Can I choose to enrol for both paper and E–statements?

You can only choose to enrol for either paper or e-statements, but not both. However,  to go eco-friendly, we strongly encourage you to enrol for e-statements.

When can I view my E-statements?

For current and savings account, you will be able to view your statements of the previous month made available on the third day of every new month.For credit cards accounts, you will be able to view your statements on the next working day after your statement date.

Balance Enquiry
What information is available on my balances?

For savings, current, loans and investment accounts, summaries of your current balances are available on the Dashboard. Please note that in the event of system service interruption, your balance summaries will be accurate as of the previous business day.

For credit card accounts, a summary of current outstanding balances, minimum payment due date and credit limit is available on the Dashboard.

For Insurance accounts, the information is based on periodic data received from respective insurance providers and is provided strictly for reference only. Kindly refer to respective insurance providers for the specific policy details and status as listed. The bank does not guarantee the accuracy or completeness of any such information and shall not be responsible for any loss, dispute or inconvenience whatsoever, arising from the use of such information. Insurance policies are underwritten by the respective insurance companies. They are not bank deposits or obligations of, or guaranteed by, the Australia and New Zealand Banking Group Limited, or any of its affiliates or subsidiaries.

If (a) your accounts are denominated in more than one currency, or (b) you choose to view your total balance in a currency other than the currency your account(s) are denominated in, the total ‘BALANCE’ amounts indicated will be illustrative only, as currency conversions are calculated based on indicative currency exchange rates. The ‘BALANCE’ amounts indicated are therefore for reference only and are subject to change without prior notice.

Fund Transfers
How do I add a payee?

A new payee is automatically added to your list of payees after a successful transaction. You can view or delete your payee's details under the "Manage Transactions" page on ANZ Digital Banking.

What happens if I transfer funds to a wrong payee?

If the amount has been credited wrongly to another account, please notify us immediately so that we can inform the payee bank of this incident.

Please contact our 24-Hour Customer Service at 1800 269 2269 or +65 6269 2269 (if overseas) for assistance.

How do I transfer funds between ANZ accounts?

For transfers between your own ANZ accounts, log on to ANZ Digital Banking, go to My Menu > Online Transactions > Fund Transfer and select "Between my linked ANZ Accounts".  

For transfers to a third party ANZ account, please select "To another ANZ Account".

How do I perform a funds transfer to another local bank account?

Log on to ANZ Digital Banking and go to My Menu > Online Transactions > Fund Transfer and select "To another account in Singapore".

What is FAST (Fast & Secure Transfers)?

FAST is an electronic funds transfer service offered by 14 banks, for Singapore Dollar payments to beneficiary accounts within minutes.

Are there transaction limits for using FAST?

You can transfer up to SGD50,000 per transaction, subject to your daily or monthly transfer limits.

Do I need to pay to use FAST?

No, FAST is a free service.

What is MEPS (MAS Electronic Payment System)?

MEPS is an electronic inter-bank payment and settlement system which allows you to make same day Singapore Dollar transfers at a cost of SGD5 per transaction.

What are the cut-off times for using MEPS?

Instructions received before 3pm will be effected on the same day. Instructions received after 3pm or on a non-business day will be effected the next business day.

Are there transaction limits for using MEPS?

No, transaction limits are only subject to your daily or monthly transfer limit.

Do I need to pay to use MEPS?

Yes, a fee of SGD5 applies for each transaction.

How do I transfer funds to an international account?

Log on to ANZ Digital Banking and go to My Menu > Online Transactions > Fund Transfer and select "To an international account".

What are BIC Codes?

Bank Identification Codes (BIC) are unique identification codes used to identify banks during fund transfers. Please enquire with the receiving bank if you need to check its BIC Code.

What are the transaction limits for fund transfers?

For transfers within your own linked accounts, you can transfer up to SGD500,000 per day.

For third party transfers, your daily and monthly limits will be utilised on the day your transaction is scheduled. This applies to scheduled or recurring outgoing transfers, as well as immediate or same day outgoing transfers.

What are the fees for MEPS?

A fee of SGD5 applies for each transaction.

What are the fees for FAST or GIRO?

There are no fees charged for FAST and GIRO.

What are the fees for an international funds transfer?

For Signature Priority Banking customers:

  • Commission in lieu and cable costs will be waived for transfers to ANZ accounts.
  • If the transfer involves FX: 1/10% commission (Min. SGD30, max. SGD200) plus cable costs
  • If the transfer does not involve FX: 1/10% commission (Min. SGD30, max. SGD200), 1/16% commission in lieu of exchange (Min. SGD30, max. SGD500) plus cable costs
  • Cable costs: SGD30 or equivalent.
    Note: Commission in lieu of exchange is not applicable for SGD remittance.

For Personal Banking customers:

  • If the transfer involves FX: 1/8% commission (Min. SGD30, max. SGD500) plus cable costs
  • If transfer does not involve FX: 1/8% commission (Min. SGD30, max. SGD500), 1/8% commission in lieu of exchange (Min. SGD30, max.SGD500) plus cable costs.
    Note: Commission in lieu of exchange is not applicable for SGD remittance.
What are the fees for ordering a printed statement?

For banking accounts (including MoneyLine accounts):

  • Current month: SGD10
  • Current year to 1 year: SGD20 per month
  • Beyond 1 year: SGD50 per month.

For credit cards:

  • Current to 1 month: Free
  • More than 1 month to 1 year: S$5 per month
  • Beyond 1 year: S$20 per month.
When are transfers between local ANZ accounts effected?

For same-day transfers: Immediately (unless the transfer involves FX, which will be based on the FX settlement date).

For scheduled transfers: In the morning of the scheduled transfer - at approximately 10am.

When will transfers between local accounts be effected?
For transfers via FAST: Immediate.

For transfers via GIRO: 2 - 3 working days. For scheduled transfers, these are effected in the morning of the scheduled transfer - at approximately 10am (Singapore Time).

When are transfers to international accounts effected?

Please note that this includes transfers to non-SGD accounts in Singapore.

For same-day transfers: The cut-off time is 1pm. All telegraphic transfers submitted after 1pm Singapore time will be considered to have been received by the bank on the next business day.

For scheduled transfers: In the morning of the scheduled transfer - at approximately 10am (Singapore Time).

When are FX rates applied for fund transfers?
For transfers below USD50,000 or equivalent: FX rates will be applied immediately for same-day transfers, where the amount is debited upfront based on the FX rates offered. The transfer is processed and effected based on the time of transfer.

For transfers of USD50,000 and above: FX rates are live rates which will be applied immediately. The amount in the debiting account is put on hold, to be transferred only on the settlement date.

Bill Payments
How do I pay my bills?

Log on to ANZ Digital Banking and go to My Menu > Online Transactions and select "Pay Bills".

How do I know if my bill payment is successful?

A "Payment Confirmation Number" will be displayed if your bill payment is successful.

What are the transaction limits for bill payments?

For third party transfers, bill payments and transfers to non-ANZ accounts, the default combined limit is S$20,000 per day. If you wish to amend this, please go to My Menu > Profile and Security and select "Personal Details".

Which are the participating billing organisations?

Telecommunications/Internet
Singapore Telecommunications Ltd
M1 Limited
StarHub Ltd
Sunpage (A serviced of NexWave Telecoms)
Phoenix Communications
Pacnet Internet (S) Ltd (formerly Pacific Internet Ltd)
Zone 1511

Utilities 
Singapore Power

Credit cards 
Bank of China
CIMB Singapore
DBS and POSB
Diners Club
HSBC Singapore
ICBC Limited Singapore Branch
Maybank Singapore
Standard Chartered Bank Singapore
UOB Singapore

Clubs 
California Fitness Centre
Civil Service Club
Chinese Swimming Club
Laguna National Golf and Country Club
Marina Country Club
Raffles Town Club

Hospitals/Healthcare Organisations
Changi General Hospital
KK Women and Children Hospital
National Heart Centre
Singapore General Hospital
Singapore National Eye Centre
Khoo Teck Puat Hospital

Others
EXTRASPACE
Jumbo Lockers
Win Yap Motor Pte Ltd

Credit Card Services
What credit card details can I view?

You can view your credit card balances on the Dashboard. For further details on the following, select a card and click on Account History and Summary view to check your:

  • Transaction history (unbilled transactions, current statement and previous statement)
  • Rewards points and Travel$ balances. Please note that Optimum$ balances are not available.
  • Total credit limit, available credit limit and available cash advance limit.
Can I redeem my Reward Points, Travel$ or Optimum$?

This service is not available on ANZ Digital Banking. You can make your redemptions via these links:

Card Manangement
Can I request for a fee waiver via ANZ Digital Banking?

No, this service is currently not available. For assistance, please call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (from overseas).

Can I request for a new card PIN via ANZ Digital Banking?

Yes, please log on to ANZ Digital Banking and go to My Menu > Profile & Security > Pin Change.

Can I request for a card replacement via ANZ Digital Banking?

No, this service is currently not available. For assistance, please call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (from overseas).

What other functions can I access on my credit card(s)?

You can access these functions and services on your credit card(s):

  • Opt for eStatements
  • View & download eStatements
  • Request for past statements
  • Activate new credit card(s)
  • Activate credit card(s) for overseas usage
  • Increase permanent credit limit
  • Apply for another credit card
  • Apply for other products.
Apply for a product
How do I apply for a product via ANZ Digital Banking?

Log on to ANZ Digital Banking and go to My Menu > Products & Services > Product Catalogue. Simply select a product and click on "Apply Now" to submit your application.