Important notice on ANZ ATM Card

Upgrade your ANZ ATM Card to ANZ Visa Debit Card by 31 December 2014

In line with industry-wide practice to enhance banking security, your ANZ ATM Card will be deactivated after 31 December 2014. To ensure uninterrupted usage, upgrade today to the ANZ Visa Debit Card which offers additional security and convenience.

visa debit card

Don’t miss the deadline, upgrade to your complimentary ANZ Visa Debit Card today!

Simply SMS UP to 77288 using your mobile number registered with the Bank.  
If you are residing overseas, please call our 24-hour Customer Service at +65 6269 2269 or email us at

ANZ ATM Cards Upgrade Campaign Terms and Conditions (PDF 70kB)

Frequently Asked Questions (FAQs)

How is ANZ Visa Debit Card different from my current ANZ ATM Card?

Your existing ATM card can only be used to withdraw cash. Your globally accepted Visa Debit Card has many more benefits:

Features ANZ ATM Card ANZ Visa Debit Card
Withdraw cash from ATMs in Singapore and worldwide Tick Tick
Conveniently pay for your purchases at millions of Visa merchants globally   Tick
Conduct fast and secure payments with Visa payWave   Tick
Enhance security on you card transactions with EMV Smart Chip   Tick
Cash rebate on your retail purchases   Tick
Enjoy exclusive lifestyle privileges and discounts   Tick

Find out more on ANZ Visa Debit Card.

How does the ANZ Visa Debit Card work?

Like the ATM card, the ANZ Visa Debit Card can be used to withdraw cash at ANZ ATMs and atm5 shared network in Singapore. In addition, it can be used for cash withdrawal at Visa/PLUS ATMs worldwide, signature-based local and overseas purchases, contactless payments via Visa payWave and card-not-present transactions (such as online, mail and phone orders). The transaction amount will be directly deducted from your account linked to the card.

What are the advantages of having the EMV Chip in my debit card?

EMV is a global security standard for chip card technology. The chip card complies with the Monetary Authority of Singapore’s enhanced standard of data security. EMV chip enabled cards are safer than magnetic stripe-only cards that can be easily replicated. An EMV chip enabled card contains a microprocessor chip that uses encryption to prevent its contents from being replicated. It can store more data that uniquely identifies the card and cardholder. This makes it more difficult for fraudsters to decode or tamper with the chip card.

What happens if I choose not to upgrade my ANZ ATM Card?

All ANZ ATM Cards will be deactivated and cannot  be used at all ATMs after 31 December 2014. To enjoy uninterrupted access to your account via ATM cash withdrawals, you can upgrade to the new ANZ Visa Debit Card.

Other than sending SMS, is there any ways to upgrade my ANZ ATM Card?

You can request an upgrade via any of the following:

  • Call our 24-hour Customer Service at 1800 269 2269 or +65 6269 2269 (if overseas)
  • Login to your Personal Internet Banking
  • Visit an ANZ branch.
When will I receive the new ANZ Visa Debit Card?

The Bank will progressively replace all ANZ ATM Cards from now till 31 December 2014. The sooner you submit your ATM card upgrade request, the sooner you will receive your new ANZ Visa Debit Card.

For more information

TelephoneCall our 24-hour Customer Service at 1800 269 2269 or +65 6269 2269 (if overseas).

Branch iconVisit an ANZ Branch.


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