Are there any charges for using ANZ Personal Internet Banking?

There are no charges for this service. However, service fees for certain requests such as statement requests, outward remittances and MEPS transfer apply.

Does a business entity/corporate account customer have access to Personal Internet Banking?

Currently, this service is only extended to all retail customers with a personal relationship with the bank.

Do I need to use my own personal computer to access Personal Internet Banking?

No. This service can be accessed from any computer terminal with Internet access. However, we strongly recommend that safety precautions be taken when accessing your accounts from shared terminals due to virus threats or applications installed in the computer terminal. Make sure you log off after use.

You may wish to take note that you are not able to use the Back and Forward buttons of the browser to navigate between screens of the application.

They have been disabled as a security measure, to prevent caching. Only the Back button should be used for navigation.

What will happen to my transactions if my computer malfunctions or I get disconnected from the Internet? Will my payments or transactions be affected?

For transactions executed successfully, you should receive a "cyber receipt" informing you of the success of your transaction / request. You can view the details of successful transactions by selecting the "Account Details" or "Online Activity Log" option.

In the event of a computer malfunction, select the "Account Summary" or "Online Activity Log" option to check on the status of your transactions. If in doubt:

Telephone iconPlease do not hesitate to call our 24-hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas) for assistance.

What is my User ID?

Your 'User ID' is your unique identity and it will be provided to you by the Bank. This is required for your login to Personal Internet Banking. You are required to change this User ID when you login to Personal Internet Banking for the first time.

What is a Internet Banking PIN?

A Internet Banking PIN is used for 1st level authentication. The Bank will issue you an initial Internet Banking PIN. However, you are required to change this PIN when you login to Personal Internet Banking for the first time.

What is a One-Time Password (OTP)?

All login and online banking transactions will require a 2nd level of authentication with a One Time Password (OTP), which is generated at a push of the button on the Security Device.

This portable, hand-held electronic device will be given to you free of charge when you first sign up for Personal Internet Banking.

The Security Device is required for login and transactions. Each Security Device generates a series of passwords unique to that particular user, and is used to validate and authenticate the user, therefore providing a safe and secure transaction environment.

What's more, the Security Device can be kept close at hand as it is small and portable. You can choose to:

  • carry it on a key chain
  • carry in a pocket or purse
  • attach it to your hand-phone
  • wear it around the neck along with your access card.
How does a One-Time Password (OTP) work?

A One-Time Password (consisting of 6 digits) is generated each time you press the button on the Security Device. This password can only be used once.

Why was I prompted to enter my One-Time Password (OTP) again before effecting each transaction?

This is to ensure that the identity of the user is authenticated and that each transaction is validated. The Bank’s Two-Level authentication process serves to protect your interests by creating a safe and secure environment for online banking transactions.

Can I change my Internet Banking PIN?

You can change your Internet Banking PIN any time by clicking on the ‘Change Password’ option after you login to Personal Internet Banking.

I have forgotten my User Identification (User ID) or Internet Banking PIN, what should I do?

Please send in a written request for the re-issuance of your Internet Banking PIN. You may print out and submit the 24-hour banking services form to us.

For further assistance,

Telephone iconPlease contact our 24-hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas).

Enquire onlineEnquiry form

What should I do if I lose my Security Device?

Telephone iconYou must contact our 24-hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas) to report the lost of the Security Device immediately.

You will need to collect a replacement Security Device from any of our branches. A fee is applicable for the re-issuance of this Security Device.

You would however be able to use your new Security Device to access Personal Internet Banking after one business day.

What kind of hardware and software do I need to access Personal Internet Banking?

Our Personal Internet Banking works on the following browsers for Windows XP / Windows 2000 Operating Systems.

Recommended browsers are:

  • Internet Explorer version 6 and above
  • Netscape 7.0 and above
  • Firefox version 1
  • Safari version 3.x and above
  • Google Chrome version 4.x and above.

For Mac OS Operating Systems, recommended browsers are:

  • Netscape 7.0 and above.

Disclaimer

While the Bank takes extra effort in troubleshooting in across multiple browsers, due to varied configurations, we cannot ensure that browsers listed above will be fully compatible for your use.

What should I do if my Internet Explorer frequently hangs?

If you encounter problems while accessing Personal Internet Banking using Internet Explorer, you may need to upgrade your browser or update it with the most recent fixes to keep it running smoothly. Keep your browser updated so that the latest fixes and patches can address known security weaknesses.

I have received my PIN Mailer, but am unable to login with my new User ID and Internet Banking PIN. What should I do?

One possible reason could be that you have not performed your first login with your User ID and Internet Banking PIN within the 90-day grace period. A login must be done within 90 days from the time the PIN mailer is sent to you.

Telephone iconPlease contact our 24-hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas) to request for a new User ID and Internet Banking PIN.

How do I activate Secure Sockets Layer (SSL) Version 3.0?

Netscape Navigator 7.02

  • Go to "Netscape" or "Edit"
  • Select "Preferences"
  • Double click on "Privacy & Security"
  • Click on "SSL"
  • Ensure that "Enable SSL version 3" is checked
  • Click "OK" to save your settings.

Internet Explorer 5.0-6.x

  • Click on "Tool"
  • Select "Internet Options"
  • Select "Advanced" tab
  • Ensure that "SSL 3.0" is checked
  • Click "OK" to save your settings.
When using IE, I noticed that the padlock is 'unlocked'. Does this mean that your pages are not encrypted?

The security of your banking information is very important to us and we have taken the necessary steps to encrypt all the pages containing confidential information with SSL & proprietary encryption.

For IE browsers, the padlock may not be a reliable indicator of whether the pages and the information are encrypted with SSL, as it may remain "unlocked" under certain circumstances, even when the pages are actually encrypted with SSL.

To check SSL encryption status, please perform the following instead of relying on the padlock image indication:

Internet Explorer 5.x

  • Right-click on the page and select "Properties"
  • Click on "Certificates".

Internet Explorer 6.x

  • Go to "File"
  • Click on "Properties"
  • Click on "Certificates".

If the page is not encrypted, you will see a message "This type of document does not have a security certificate". If it is encrypted, it will show you the certificate properties.

Note: The padlock and the above steps will not be able to detect the extra encryption that we currently use on top of SSL as it is a proprietary encryption.

Which accounts can I access via Personal Internet Banking?

You can gain access to all the accounts that you have with the Bank. This includes your deposit, overdraft or loan account, including details of your Unit Trust holdings.

Can I view my credit card details on Personal Internet Banking?

To apply for Personal Internet Banking, you need to have a banking account with us. Your credit card statement balance will be automatically linked to your Personal Internet Banking when statements have been issued.

Why am I not able to view my credit card details on Personal Internet Banking?

Credit card details will be available only when statements have been issued.

Is my account information up-to-date?

Your credit card account updated every billing cycle. Transactions made after the billing cycle will be reflected in the following month's details.

The information in your banking account details is updated after every executed transaction and you can view the details of your account(s) online. Your transaction details will be displayed from the most recent transaction.

Scheduled payments and transactions will only be recorded in the "Pending Payments" and "Pending Transfers" options until they have been executed at the scheduled time.

Alternatively, you can also select the "Online Activity Log" option on the Personal Internet Banking homepage to view these transactions. Please note that for scheduled payments and transfers, no amount will be deducted from your account until your stipulated time of transaction.

How do I view the account details belonging to all my accounts?

Simply select the "Home" or "Account Summary" option on our Personal Internet Banking homepage and select a banking account number. You will then be directed to a page where all transactions made on that account would be displayed.

To view future payments and transactions, select the "Pending Payments" or "Pending Transfer" option under the respective transaction type. Alternatively, you can also select the "Online Activity Log" option after each transaction to view details of both your financial and non-financial transaction(s).

In addition, you can select the print option on your account transaction page to print a copy of your transactions.

How far back can I view my transaction history?

You can view your banking transaction history for the past 3 months. Once you have been directed to your account transaction page, the latest 10 transactions will be shown. Simply select the Next button within the account details page to view your next 10 transactions.

Should you require details earlier than the last 3 months:

Telephone iconPlease contact our 24-hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas).

Enquire onlineEnquire online

Can I change my billing address and other contact details via Personal Internet Banking?

You can select the "Personal Particular Update" option on the "Service Requests" page to change your mailing address and contact details. However, do note that changes are not instantaneous.

How do I set up a payee?

Third party transfer
To register a new payee, simply select the "Payee Setup" option and provide the relevant details. You may transfer funds to the new payee once the payee has been added. To view or delete the details of the registered payee, select the view or delete option under "List of Registered Payees".

Transfer to non - ANZ accounts
To register a new external payee who does not have an account with ANZ, select the "Funds Transfer" option, followed by "Transfer to Non - ANZ Accounts" option.

Select "Add an External Payee" and provide the relevant details before selecting "Add". Check against the "List of Registered Payees" before making the funds transfer.

How do I make a "Recurring payment / transfer"?

The "Recurring payment / transfer" option allows you to make regular scheduled payments to a registered payee for up to 99 payments. All future recurring transactions are based on the scheduled date(s) set by you. Your account will then be debited and payments/transfers will be made according to the scheduled date(s).

The "recurring payment/transfer" option is available for:

  • third party transfer
  • bill payment.
What is the limit for a funds transfer?

For a Self Transfer, you can make transfers of up to S$500,000 per day.

For a third party transfer, transfer to non - ANZ accounts and bill payments, the combined limit is S$20,000* per day.

*Up to a monthly limit of S$200,000

How long will a funds transfer take?

When you select the "Debit My Account Immediately" option, the funds are transferred instantaneously. Otherwise, the transfer will only take place on the scheduled date(s).

Do note that although funds may be debited immediately, the external payee's account may only be credited after 2-3 business days. This is applicable to services such as transfer to non - ANZ accounts and bill payments.

How can I find out the status of my transactions?

You can find out the status of your transactions almost immediately after the transactions are made. Details on scheduled transactions can be viewed on the "Pending Payments / Transfers" page.

What happens if I transfer funds to a wrong payee?

If the amount has been credited wrongly to another account, please notify us immediately so that we can inform the payee bank of this incident.

Telephone iconPlease contact our 24-Hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas) for assistance.

Enquire onlineEnquiry form

How do I know if my bill payment or funds transfer is successful?

You will be prompted with a "cyber receipt" which informs you that your transaction is successful together with a "Payment Confirmation Number" as a reference

Why am I receiving Transaction Alerts?

This is to enhance your transactional security and acts as a measure to protect our customers against fraudulent activities.

What is the default threshold amount for funds transfer and bill payment alerts?

The default threshold amount for funds transfer and bill payments alerts is set at SGD500.

Am I allowed to change the threshold amount for my funds transfer and bill payment alerts?

Yes, you are allowed to change it anytime after you have logged in to our Personal Internet Banking. You can do so at the "Manage Alerts" page.

What should I do if I find an unusual transaction record?

Telephone iconYou may contact our 24-hour customer service hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas).

Enquire onlineEnquiry form

 

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