Malware is designed to steal user information by altering the look and feel of the Bank's website.
The "SpyEye" malware will steal login credentials such as User ID, Internet Banking PIN and One-Time Password (OTP) from the user. It can also disable anti-virus protection and take over control of your computer.
How this virus will spread
Typically, your computer could get the malware if you have visited an infected website or you have opened an infected email. In addition, social networking sites are also increasingly being used to transmit such malware.
What are the signs of malware infection
You may experience the following if you had accessed your Personal Internet Banking from an infected computer:
- Multiple prompts for login information even when you have entered your login credentials such as the User ID, Internet Banking PIN and One-Time Password (OTP)
- Errors while loading the login page for Personal Internet Banking
- Your computer seems to hang for a short period of time
- See unfamiliar banking processes and messages such as "Security Device validation", or "We are checking your security settings … Please wait ...."
- Receive email messages or SMS for online transactions that you did not perform or account number that you do not know.
If your computer has been infected with this malware, this is a possible message that you will see after you have logged in to Personal Internet Banking.
|We are checking your security settings. Please wait 1-10 minutes. Please be patient don't close and reload the page while we are checking the information.|
You are advised not to proceed with any transactions until your computer or device has been checked and disinfected.
What should you do if your screen shows the above message?
If you encounter a message similar to the above, your computer is likely to be infected with the "SpyEye" malware. You are advised to close your browser immediately and inform the Bank through our 24-Hour Customer Service Hotline at 1800 269 2269 or +(65) 6269 2269 (from overseas). You are also advised to refrain from using this computer for Personal Internet Banking service until it has been checked and cleared of the malware.
What should I do to keep my information safe online?
- Check that your anti-virus software is always up to date and install a reputable anti-spyware software. Run your anti-virus software and scan your entire computer's files regularly.
- Do not download software from unknown websites.
- Ensure that the One-Time Password (OTP) from your Personal Internet Banking Security Device and any SMS messages reflect your actual requests for any online Personal Internet Banking transaction requests.
- Always check your account and transaction history details such as your last login date/time and your account balances and statements regularly to identify any unusual transactions.
- For your security, do not click on links from emails, install any programs from other doubtful origins or perform any online transactions on computers that you suspect are compromised.
- Always access our Personal Internet Banking service by typing in the correct URL (http://www.anz.com.sg).
- ANZ will never ask for your Personal Internet Banking Password or One-Time Password (OTP) in an email or over the phone.
For more security tips, please refer to Personal Internet Banking Security.
Note: ANZ is not the source of this malware and our Personal Internet Banking remains secure.
You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.