2. I have lost my ATM card. What should I do?
To report your lost card, call our 24-hour customer service hotline at 1800 269 2269 (or +65 6269 2269 if overseas) for assistance immediately. To request for a replacement card, you will have to complete our 24-hour banking personal preference form (PDF 196kB) available on our website or visit any of our branches.

3. I have forgotten my PIN and cannot access the ATM.
To request for a new ATM card PIN, you will have to complete our 24-hour banking personal preference form (PDF 196kB) available on our website or visit any of our branches.

4. The ATM machine has retained my card. How do I get a new one?
To request for a replacement card, you will have to complete our 24-hour banking personal preference form (PDF 196kB) available on our website or visit any of our branches.

5. I have an ANZ credit card. Can I withdraw money and what are the charges?
Yes, you can withdraw cash from your ANZ credit card. The normal cash advance charges will apply.

6. I am a tourist / overseas ANZ customer visiting Singapore. Am I able to withdraw cash using my local ANZ ATM card?
Yes you can withdraw from any ANZ ATM. There are no service fees or charges levied by ANZ Singapore for your transaction(s). You may check with your local bank for any additional fees and charges.

7. Can I link my ANZ credit card to my Current or Savings Account so that I don't have to carry an ANZ ATM Card?
No. Your ANZ credit card and ATM card are stored as separate accounts hence you will need to carry your ATM card for your normal withdrawals from your Current or Savings Account and your ANZ credit card can be used for payments or cash advances.

8. How do I request for Internet Banking or Phone Banking access?
You can do this at any ANZ ATM.

 

9. How do I reset my Internet Banking or Phone Banking PIN?
You can do this at any ANZ ATM.

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.