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Most Frequently Asked QuestionsThere is no statement retrieval fee for the current

Personal Banking Accounts

1. How do I view my current account balance?

You can log on to ANZ Digital Banking and view your current available and outstanding balance instantly.

Alternatively, you may also check your transaction details on-the-go using the ANZ Mobile Singapore app, which is available for download from the Apple App Store and Google Play.

2. How do I review the transactions on my account(s)?

You can log on to ANZ Digital Banking to view a summary of your account balances on the main dashboard. To review up to 3 months of your transaction history, click on the account on the left panel. You will need to enter the One-Time PIN (OTP) generated via SMS or from your Security Device.

Alternatively, you may also check your transaction details on-the-go using the ANZ Mobile Singapore app, which is available for download from the Apple App Store and Google Play.

ANZ Digital Banking

1. How do I register for ANZ Digital Banking?

Click the “Register” link at the top left of the banner on anz.com.sg and you will be prompted for your NRIC/Passport Number, Date of Birth, and registered mobile number with ANZ1. Please follow the instructions provided to complete your registration instantly.

1 To update your registered mobile number with ANZ, please complete and submit the “Personal Information Update” form (PDF 96 kB).

2. I have forgotten my user name and/or password for ANZ Digital Banking account, how do I reset it?

Reset your password instantly by clicking on the “Forgotten your password?” link located on the ANZ Digital Banking login page. Please follow the instructions provided to reset your password.

If you have forgotten your user name, please contact us at our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) for further assistance.

Credit and Debit Cards

1. How do I activate my new Credit / Debit card?

Log on to ANZ Digital Banking. Click “Activate Card” within the “Credit Cards” section and select your new credit or debit card(s).

Alternatively, you may activate your new cards by contacting our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 1 [Card activation, transactions alert or overseas usage], followed by
  • Option 1 [Activate new debit card] OR,
  • Option 2 [Activate new credit card]

2. How do I view my Rewards points, Travel$ or Optimum$ balances?

  • For Rewards points and Travel$, log on to ANZ Digital Banking and view your Credit Card details.
  • For Optimum$, please refer to your monthly statement.

3. How do I redeem my Rewards points, Travel$ or Optimum$?

Credit Cards

Eligibility and Requirements

1. What is the criteria to apply for an ANZ Credit Card?

For secured credit cards:

  • Applicants must be between 21 to 65 years of age
  • Minimum fixed deposit collateral in an ANZ personal account:
    • ANZ Optimum World MasterCard: S$10,000
    • ANZ Travel Visa Signature Credit Card: S$16,250

For unsecured credit cards:

  • Applicants must be between 21 to 65 years of age
  • Minimum income criteria for Singapore Citizens and Permanent Residents:
    • ANZ Optimum World MasterCard: S$80,000 p.a.
    • ANZ Travel Visa Signature Credit Card: S$60,000 p.a.
    • ANZ Platinum Card and ANZ Switch Platinum Card: S$30,000 p.a.
  • Minimum income criteria for Foreigners:
    • ANZ Optimum World MasterCard: S$80,000 p.a.
    • ANZ Travel Visa Signature Credit Card: S$90,000 p.a.
    • ANZ Platinum Card and ANZ Switch Platinum Card: S$60,000 p.a.

2. What are the documents required to apply for an ANZ Credit Card?

Singapore Citizens and Permanent Residents

  • Copy of your Identification Card (front and back)
  • Proof of billing address if residential address is different from address in Identification Card

Foreigners

  • All of the following 3 documents are required:
    1. Copy of valid Passport
    2. Copy of employment pass (EP)
      • With validity of at least 9 months
      • Where EP is less than 9 months to expiry, a company letter/ in-principle approval letter confirming renewal upon expiry from Ministry of Manpower (MOM) is required
    3. Proof of residence – supporting documents should not be dated for more than 2 months. Example: Utility bills and bank statements.

Please submit the following income documents that are applicable to you.

Documents for Credit Card Application
Employment Status Documents required
Salaried Employee
(employed for <3mths)
  • Complete set of Employment Contract OR
  • Latest Letter of Employment
Salaried Employee
  • Latest computerised payslip OR
  • CPF^ Statement for the last 6 months OR
  • Latest Income Tax Notice of Assessment (within 3 months from date of application)

^Please note that CPF contributions are capped at the salary ceiling of $6,000 per month. If you are earning more than $6,000 per month, submitting your computerised payslip will allow us to review your credit limit in accordance with your actual income.

Self-Employed
  • Income Tax Notice of Assessment for the last 2 years
Commission-based
Earner (with basic)
  • CPF Statement for the last 6 months OR
  • Income Tax Notice of Assessment for the last 2 years OR
  • Commission Statement from the company for the last 6 months
Commission-based
Earner (without basic)
  • Income Tax Notice of Assessment for the last 2 years

Alternatively, submit a copy of your income documents online via SingPass.

Please note that incomplete or unclear applications may delay processing. The Bank reserves the right to request for additional information and supporting documents (eg. utility bill) from time to time as required.

3. Can I apply for more than 1 supplementary card?

Yes, you can apply for up to 3 supplementary credit cards under each Principal credit card account.

4. How do I apply for a credit card?

Apply for your ANZ Credit Card online.

Transaction/Balance Enquiry/Statement Related

1. How do I view my credit card transactions?

Your billed credit card transactions will be reflected in your monthly statements which can be either posted to your mailing address or accessed via ANZ Digital Banking.

Please note that you must be enrolled for eStatements to view your statements online.

You can also view your latest unbilled credit card transactions via ANZ Digital Banking or the ANZ Mobile Singapore app.

2. What is my available credit limit?

You can check your available credit limit via ANZ Digital Banking or via the ANZ Mobile Singapore app.

3. What is my total outstanding balance and payment due date?

You can check your total outstanding balance, billed and unbilled, as well as the payment due date for your current statement via ANZ Digital Banking or the ANZ Mobile Singapore app.

Alternatively, call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas), and select the following options:

  • Option 3 [Use Phone Banking PIN for Credit Cards and Banking services], followed by
  • Option 1 [for Credit Cards services], followed by
  • Option 1 [for Credit Card bill enquiry]

You will be required to enter your Phone Banking PIN or receive a One-Time PIN validation via SMS to your mobile number as per the Bank’s records.

4. How do I view my credit card statements?

You can view your credit card statements for the last 12 months via ANZ Digital Banking. Please note that you must be enrolled for eStatements to view your statements online.

5. How do I enrol for eStatements?

For existing ANZ Digital Banking users:

  • Log on and click on “My Menu” at the top right of the Dashboard
  • Select “Personal Details” under “Profile & Security”
  • Update your preferences under “Statement Delivery”

If you would like to register an ANZ Digital Banking account, click the “Register” link at the top left of the banner at anz.com.sg and you will be prompted for your NRIC/Passport Number, Date of Birth, and registered mobile number with ANZ. Please follow the instructions provided to complete your registration instantly.

Upon your first log on, you will be prompted to enrol for eStatements. Please note that if you opt to receive eStatements, you will no longer receive your statements via post.

Payment Enquiry

1. How do I make payment for my ANZ Credit Card?

2. How do I know how much to pay for my ANZ Credit Card?

You can check your full payment or minimum payment amount by logging on to ANZ Digital Banking or the ANZ Mobile Singapore app.

You can also call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 3 [To use your Phone Banking PIN for Credit Cards and Banking services], followed by
  • Option 1 [for Credit Cards services] followed by
  • Option 1 [for Credit Card bill enquiry]

You will be required to enter your Phone Banking PIN or receive a One-Time PIN (OTP) validation via SMS to your mobile number as per the Bank’s records.

3. What is the minimum payment required for my ANZ Credit Card?

  • For Accounts with Outstanding Amounts below the Credit Limit: S$50 or 3% of the total principal outstanding balance, whichever is higher, and any overdue amount
  • For Accounts with Outstanding Amounts above the Credit Limit: 3% of the total principal outstanding balance plus the amount in excess of the Credit Limit and any overdue amount

You can also check your minimum payment amount by logging on to ANZ Digital Banking or the ANZ Mobile Singapore app.

Alternatively, you can call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 3 [To use your Phone Banking PIN for Credit Cards and Banking services], followed by
  • Option 1 [for Credit Cards services], followed by
  • Option 1 [for Credit Card bill enquiry]

You will be required to enter your Phone Banking PIN or receive a One-Time PIN (OTP) validation via SMS to your mobile number as per the Bank’s records.

Card Activation/Phone Banking/Digital Banking

1. How do I activate my ANZ Credit Card?

You may activate your new ANZ Credit Card via:

  • ANZ Digital Banking or ANZ Mobile Singapore App
  • 24-Hour Customer Service Hotline
  • Call 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:
    • Option 1 [Card activation, Transactions alert or Overseas usage], followed by
    • Option 2 [Activate new Credit Card]

Note: A One-Time PIN (OTP) validation will be sent by SMS to your mobile number as per the Bank’s records.

2. How do I activate my ANZ Credit Card’s for overseas use?

You may activate your credit card for overseas usage via:

  • ANZ Digital Banking or the ANZ Mobile Singapore App
  • 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) 
  • Call 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:
    • Option 1 [Card activation, Transactions alert or overseas usage] followed by
    • Option 4 [Credit Card transactions alerts or overseas usage activation]

For added security, you may specify the start and end date of activation for overseas usage of the magnetic stripe on your credit card.

Note:A One-Time PIN (OTP) validation will be sent by SMS to your mobile number as per the Bank’s records.

Rewards Programme

1. How do I earn cash rebate (Optimum$) on my ANZ Optimum World MasterCard?

You can earn cash rebate in Optimum$ by accumulating eligible retail spend on your ANZ Optimum World MasterCard. Cash rebate is awarded in the form of Optimum$ (1 Optimum$ = S$1 cash rebate).

Select your preferred cash rebate category for the next calendar quarter by the following dates:

Optimum Card Category Selection Deadlines
Calendar Quarter 5% category selection due on or before
(2359 Hr SG Time)
1st January to 31st March Every 25th December
1st April to 30th June Every 25th March
1st July to 30th September Every 25th June
1st October to 31st December Every 25th September

After you have selected your preferred rebate category, you will earn:

  • 5% cash rebate on your spend at retail merchants within your preferred category, for the upcoming calendar quarter
  • 1% cash rebate on all other retail spend

For each transaction, the Optimum$ earned will be rounded down to the nearest 0.1 Optimum$, equivalent to $0.10 cash rebate. You can earn up to a maximum of 30 Optimum$ per transaction.

There is no limit to the total amount of Optimum$ you can accumulate per month.

Click for more details on the accumulation of Optimum$ and the full ANZ Optimum Card Rebate Programme Terms and Conditions (PDF 176kB).

2. How do I convert Optimum$ to cash rebates?

Convert your Optimum$ into cash rebate online. Please allow at least 14 working days for the Bank to process your request.

The cash rebate will be reflected by the next credit card statement. Do note that redemption for Optimum$ can only be done in multiples of 50 Optimum$.

3. How do I earn Travel$ on my ANZ Travel Visa Signature Credit Card?

You can earn Travel$ by accumulating eligible retail spend on your ANZ Travel Visa Signature Card. Travel$ will be awarded in the following manner:

  • 1.4 Travel$ will be awarded for every S$1 eligible local spend.
  • 2.8 Travel$ will be awarded for every S$1 eligible retail spend in Australia and New Zealand, as well as for direct flight bookings with Qantas and Jetstar airlines.

Click for more details on the accumulation of Travel$ and the full ANZ Travel Card Rewards Programme Terms and Conditions (PDF 112kB).

4. What can I use my Travel$ for?

Travel$ can be used to redeem air miles, fee waivers and cash credit. Click to convert your Travel$ into air miles, fee waivers and cash credit.

Alternatively, you may request for redemption through our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 5 [Rewards Programme], followed by
  • Option 3 [Rewards Points or Travel$ redemption request].

You will be required to enter your 16 digit credit card number and the Rewards item code. Click for the Rewards item code and the full list of Rewards available for redemption.

5. How do I earn ANZ Rewards Points?

You can earn ANZ Rewards Points by accumulating eligible retail spend on your ANZ Credit Cards:

ANZ Signature Priority Banking Visa Infinite Credit Card:

  • 8 Rewards Points awarded for every S$5 eligible spend on the highest foreign currency
  • 2 Rewards Points for every $5 eligible retail spend locally and for all other subsequent foreign currencies.

ANZ Platinum Credit Card:

  • 1 Reward Point awarded for every S$5 eligible retail spend made locally
  • 2 Reward Points awarded for every S$5 eligible retail spend made online or overseas (i.e. equivalent in foreign currency).

ANZ Switch Platinum Credit Card:

  • 1 Reward Point awarded for every S$5 eligible retail spend made locally or equivalent in foreign currency

Click for more details on the accumulation of Rewards Points and the ANZ Credit Card Rewards Programme Terms and Conditions (PDF 112kB).

6. How do I use Rewards Points for reward redemption?

Redeem your Rewards Points online.

Alternatively, you may request for redemption through our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 5 [Rewards Programme], followed by
  • Option 3 [Rewards Points or Travel$ redemption request]

You will be required to enter your 16 digit credit card number and the Rewards item code. Click for the Rewards item code and the full list of Rewards available for redemption.

Fees and Charges

1. What are the interest charges for my Credit Card transactions?

Interest charges on retail transactions are applicable if payment is not received in full by the payment due date. They are calculated on a daily basis on all transactions for both billed and unbilled transactions from the transaction date until the date full payment is received.

Effective interest rates are 25% p.a. for ANZ Optimum World MasterCard Credit Card, ANZ Travel Visa Signature Credit Card and ANZ Platinum Credit Card, and 23% p.a. for ANZ Switch Platinum Card.

If the minimum payment is not received by the payment due date, the account is considered to be in default. If such payment is still not received by the date of the next billing statement, the Bank reserves the right to vary the interest rate applicable to 28%.

2. What is the late payment charge?

S$60 per month will be charged to your Card Account if the Minimum Payment is not received by payment due date.

3. What is the over limit charge?

Over limit charges are applicable and charged to your Card Account when the current balance the card consisting of retail transactions, loan instalments or fees and charges exceeds the approved credit limit.

A fee of S$40 will be charged to your card account for all Card types, except for ANZ Switch Platinum Card where the over limit charge is S$50.

4. What is the cash advance fee?

Cash advance fees are applicable when you withdraw cash through ATMs or Branches locally or overseas, which includes using the credit card for placing a wager, purchase of a lottery ticket, in-flight gaming, or the purchase of gaming chips or other value usable for any gambling activities (including but not limited to internet gambling activities).

Applicable fees of S$15 or 5% of the amount withdrawn, whichever is higher, plus finance charge of 28% per annum on the amount withdrawn calculated on a daily basis from the date of withdrawal until the date payment is made in full.

5. What is the statement retrieval fee?

There is no statement retrieval fee for the current month up to 1 month. However, for retrieval of statements for more than 1 month to 1 year, the fee is S$5 per month of statement. For statements retrieval of more than 1 year, the fee is S$20 per month of statement.

6. What is the replacement card fee?

Replacement of your first card is free. For subsequent replacement requests, a S$10 fee is applicable for each card.

7. What is the service charge for insufficient funds?

The service charge for insufficient funds is S$40 per occasion for any returned cheque or rejected GIRO payment authorisation.

8. What are the annual fees applicable?

Credit Card Annual Fees
Card type Principal Card Supplementary Card
ANZ Signature Priority Visa Infinite Card S$600 (Waived for Signature Priority Banking customers) S$300 each (Waived up to 2 for Signature Priority Banking customers)
ANZ Optimum World MasterCard S$180 S$90 each
ANZ Travel Visa Signature Card S$200 S$100 each
ANZ Platinum card S$160 S$80 each
ANZ Switch Platinum Visa Card S$160 S$80 each

9. What are cross-border transactions and what are the fees applicable?

Card Transactions effected in currencies other than Singapore Dollars (“Cross-border Transactions”) will be debited to your card account after conversion into Singapore Dollars at an exchange rate determined by MasterCard or Visa.

This exchange rate is applied on the date the Card Transaction is posted to the card account and may be different from the rate in effect on the date of the Card Transaction. Cross-border Transactions shall also include Card Transactions effected in Singapore Dollars with merchants whose card transactions are processed outside of Singapore.

All Cross-border Transactions processed by MasterCard or Visa will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising our fee of 1.5% as well as a 1% fee imposed by MasterCard or Visa on us.

Notwithstanding paragraph (a) above, if your Card Transaction has been converted into Singapore Dollars via dynamic currency conversion or cardholder preferred currency offered at certain overseas ATMs and merchants, the process of conversion and the exchange rates applied will be determined by the relevant ATM operator, merchant, dynamic currency conversion service provider or cardholder preferred currency, as the case may be.In addition, all conversions processed by MasterCard will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising of a 1% fee imposed by MasterCard on us. All conversions processed by Visa will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising of a 0.8% fee imposed by Visa on us.

Credit Limit

1. Can I separate my limit and have separate billing for my supplementary Cardmember?

No, the total approved credit limit granted will be shared between the Principal Cardmember and Supplementary Cardmember(s). The Principal Cardmember will not be able to define a separate limit on how much the Supplementary cardmember(s) can use.

All transactions made by the Supplementary Cardmember(s) will be posted to the Principal Cardmember’s billing statement. There will be separate billing for the Supplementary Cardmember(s).

2. How can I increase my credit limit on a permanent basis?

You may request for a credit limit review via:

You will be required to submit your latest income documents to support your request. However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

Income documents required:

  • Salaried employee: Latest computerised payslip OR CPF contribution statement for the past 6 months.
  • Self-employed: Income Tax Notice of Assessment for the last 2 years
  • Commission-based earner: CPF statement for the last 6 months;
    Income Tax Notice of Assessment for the last 2 years OR Commission statement from the Company for the last 6 months.

3. Will I be able to state my preferred credit limit when I apply for a credit card or a credit limit review?

Credit Card application

Yes, you will have to indicate your preferred credit limit on the form. However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines. You can also choose to let the Bank assign a credit limit based on the Bank’s discretion and in accordance with regulatory guidelines should you not indicate the preferred credit limit under the preferred credit limit section.

The overall credit limit of your ANZ Credit Card(s) and ANZ MoneyLine account is up to 
a) four times of your monthly income, 
b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card account(s) and/or MoneyLine account and/or supplementary card account(s).


Credit limit review

Yes, you will have to indicate a preferred credit limit when requesting for a permanent credit limit increase. However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

The Bank will assign a credit limit based on its discretion and in accordance with regulatory guidelines should you not indicate the preferred credit limit under the preferred credit limit section.

The overall credit limit of your ANZ Credit Card(s) and ANZ MoneyLine account is up to 
a) four times of your monthly income, 
b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card account(s) and/or MoneyLine account and/or supplementary card account(s).

4. How much credit limit will I be granted?

The overall credit limit of your ANZ Credit Card(s) and ANZ MoneyLine account(s) is up to 

a) four times of your monthly income, 
b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card account(s) and/or MoneyLine account and/or supplementary card account(s).

However, please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

5. Will I be able to transfer my limit from my ANZ Credit Card to ANZ MoneyLine and vice versa?

Yes, you will be able to do so. The minimum credit limit to retain on either account will be S$500. 

Call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) to transfer your limits.

Chargeback/Dispute

1. What should I do if there are transactions charged to my ANZ Credit Card which were not authorized by me?

Call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) immediately to report any unauthorised transactions. 

Your credit card account will then be blocked to prevent further unauthorised usage. 

Investigations will commence upon receipt of a completed Cardmember’s Dispute Declaration Form (PDF 68kB) and all supporting documents (if any).

2. How can I raise a dispute for the transaction(s) charged to my ANZ Credit Card?

You should first contact the merchant for any disputes on your credit card transactions. If the merchant is uncontactable, you will need to submit a Cardmember’s Dispute Declaration Form (PDF 68kB) to the Bank to request for an investigation on the disputed transaction(s) on your credit card account. Do note that the Bank may require you to submit additional supporting documents for investigation. Investigations will commence upon receipt of a completed Cardmember’s Dispute Declaration Form (PDF 68kB) and all supporting documents (if any).

For unauthorised transactions on your Credit Card account, call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) immediately to block your account to prevent further unauthorised usage.

The dispute declaration request has to be received within 60 days from the transaction date.

3. How long does it take for the dispute to be resolved?


The Bank may take 2 to 6 months to fully resolve the dispute request. 

Investigations will commence upon receipt of a completed Cardmember’s Dispute Declaration Form (PDF 68kB) and all supporting documents (if any).

Deposits and Debit Cards

Deposits

1. How can I use my ANZ Visa Debit Card?

  • Cash withdrawal at ANZ ATMs and ATM5 shared network in Singapore and at Visa/PLUS ATMs worldwide.
  • Signature-based local and overseas purchases, contactless payments via Visa payWave and card-not-present transactions (such as online, mail and phone orders) at millions of Visa merchants globally.
  • The transaction amount will be directly debited from the account linked to your card.

2. Are there any limits on how much I can spend with my ANZ Visa Debit Card?

The default shared point-of-sale limit is S$2,000 per day across:

  • Signature-based transactions at merchants
  • Contactless payment via Visa payWave
  • Electronic payments such as Visa Checkout, online payments, mail or phone order.

3. Can I amend the limit on my ANZ Visa Debit Card?

Daily limits for in-store purchases can be amended by logging on to ANZ Digital Banking or by calling our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

Alternatively, you may complete and submit the “24-hour Banking Services Form (PDF 32kB)”.

Daily limits for cash withdrawals at ATMs are fixed at S$3,000 per day (or up to S$5,000 for Signature Priority Banking customers), subject to the available balance in your linked account(s).

4. What are the security features on my ANZ Visa Debit Card?

  • Enhanced EMV-Dynamic Data Authentication Smart Chip - Protects you from potential identity theft and fraudulent activity.
  • “Verified by Visa” – Provides greater security for your online purchases where a unique One-Time PIN (OTP) will be sent to you via SMS to verify your purchase.
  • SMS Alerts – Keeps you informed of transactions on your ANZ Visa Debit Card.
  • Continuous fraud monitoring - Identifies suspicious activity and helps prevent unauthorised transactions.

5. Will I receive any alerts for transactions made with my ANZ Visa Debit Card?

Yes, you will be alerted on ATM withdrawal and point-of-sale transaction of S$500 or more.

You can revise your alert threshold by logging on to ANZ Digital Banking or by calling our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:

  • Option 1 [Card activation, Transactions alert or Overseas usage], followed by
  • Option 3 [Debit Card and Banking Alert], followed by
  • Option 3 [Debit Card Transactions Alert]

A One-Time PIN (OTP) validation will be sent by SMS to your mobile number as per the Bank’s records.

Alternatively, you may complete and submit the “24-hour Banking Services Form (PDF 32kB)”.

6. What is Visa payWave?

Visa payWave is a contactless payment method for purchases of S$100 and below at all Visa contactless point-of-sale readers. Please note that this feature is not available for ANZ MoneyLine Visa Debit Card.

7. What should I do if my ANZ Visa Debit Card is lost, stolen or if any PIN has been compromised?

Please notify us immediately by calling our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

8. I have received a replacement ANZ Visa Debit Card. What should I do next?

Your replacement card works like a new ANZ Visa Debit Card. All previously customised settings will be reverted to the default setting. Do remember to activate your Visa Debit Card before usage.

You may wish to update your settings for overseas usage, transaction alerts or point-of-sale limit through ANZ Digital Banking or our 24-hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

Debit Cards

How do I open a deposit account?

  • For new customers, please visit any of our branches or contact us at our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).
  • For existing current account or savings account holders, you may apply for additional deposit accounts via ANZ Digital Banking and follow the instructions below:
    • Register or log on to ANZ Digital Banking
    • From the ANZ Digital Banking dashboard, click on My Menu, and select
    • “Product Catalogue” under Products & Services

What types of deposit accounts are there?

At ANZ, we offer a wide range of deposit products

  • ANZ Progress Saver Account
  • ANZ Australian Dollar Savings Plus Account
  • ANZ SGD Statement Savings Account
  • ANZ Foreign Currency Statement Savings Account
  • ANZ Wealth Multiplier Account
  • ANZ Signature Priority Banking Current Account
  • ANZ Current Plus Account
  • ANZ SGD and Foreign Currency Current Account
  • ANZ USD Current Account
  • ANZ RMB Accounts

MoneyLine

MoneyLine – Credit Line

Benefits

1. What are the benefits of an ANZ MoneyLine account?

ANZ MoneyLine is a flexible credit line that is a term loan, a line of credit facility or both. It gives you:

  • Greater savings with rates as low as 6.6% p.a. (EIR: 11.90% p.a.) with ANZ MoneyLine Term Loan
  • Low monthly repayment of 3% of the outstanding balance on your line of credit, or a minimum payment of S$30, whichever is higher
  • Complimentary unlimited use of cheque book
  • Complimentary MoneyLine Visa Debit Card which you can use across the global and local atm5 network

You can also apply for ANZ MoneyLine Express which lets you expedite your request for funds approval and disbursement within 24 hours.

  • Available for new MoneyLine applicants only.
  • Processing fee of S$50 is applicable for each approved MoneyLine Express account, applied upon account approval

Eligibility, Requirements and Application

1. What are the criteria to apply for an ANZ MoneyLine account?

  • Between 21 and 65 years of age
  • Minimum income:
    • Singapore Citizens and Permanent Residents: S$30,000 p.a.
    • Foreigners: S$60,000 p.a.

2. What are the documents required?

  1. Identification Documents
    • Singaporeans: Copy of your NRIC (front & back)
    • Foreigners:
      1. Copy of your Passport,
      2. and Employment Pass with 9 months validity,
      3. and Proof of Residence
  2. Income Documents
    • Salaried Employees:
      1. CPF1 contribution for the last 6 months,
      2. or last pay slip,
      3. or Notice of Assessment with last month’s CPF1 contribution

1Access your CPF contribution information via SingPass.

    • Self-Employed:
      1. Income Tax Notice of Assessment for the last 2 years
    • Commission-based or Variable Income Earners:
      1. CPF1 contribution for the last 6 months,
      2. or last pay slip,
      3. or Notice of Assessment for the last 2 years
      4. or Commission Statement from your company for the last 6 months.

3. How do I apply for an ANZ MoneyLine account?

You can apply for ANZ MoneyLine online.

For ANZ MoneyLine Express, select the ANZ MoneyLine Express option before completing the online form.

Alternatively, you may visit any of our ANZ Branches.

4. What is ANZ MoneyLine Express?

ANZ MoneyLine Express lets you expedite your request for funds approval and disbursement within 24 hours.

  • Available for new MoneyLine applicants only
  • Processing fee of S$50 is applicable for approved accounts, applied upon account approval.

5. If I want my ANZ MoneyLine Express application to be approved on the same day, what time do I need to it submit it by?

You will need to submit all required documents with completed application form by 10:45 am on a working day (Monday to Friday, excluding public holidays) for the application to be approved on the same day, subject to the Bank’s discretion.

6. How do I know if my ANZ MoneyLine Express application is approved?

You will receive SMS notification on the status of your application.

7. Where can I collect the cash once my ANZ MoneyLine Express has been approved?

You can visit any ANZ Branches on a working day to collect your cash. Please bring along your identification card or passport for verification of your identity.

8. I have applied for ANZ MoneyLine Express. Can the funds be credited to my designated account on the same day?

No, the funds will only be credited on the next working day to your designated bank account.

9. Do I need to provide a guarantor or any collateral to apply for an ANZ MoneyLine account?

No, there is no need to provide any guarantor or collaterals to support your application.

ANZ MoneyLine Cheque Book and ANZ MoneyLine Visa Debit Card

1. How soon can I get my ANZ MoneyLine Cheque Book and ANZ MoneyLine Visa Debit Card?

Your ANZ MoneyLine cheque book and ANZ MoneyLine Visa Debit Card will be mailed to your mailing address as per the Bank’s records within 10 working days from approval date.

2. How do I obtain a new cheque book once my cheque book runs out?

A new cheque book will be sent to your mailing address as per the Bank’s records before your current cheques run out.

3. Do I have to activate my new ANZ MoneyLine Visa Debit Card?

You can activate your new ANZ MoneyLine Visa Debit Card through:

  • ANZ Digital Banking and ANZ Mobile Singapore app.
  • Call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) and select the following options:
    • Option 1 [Card activation], followed by
    • Option 1 [Activate Debit Card]
  • Complete the 24-Hour Banking Services Form available at our Forms Centre (Please note the original, duly signed form, is required).

4. Can I use my ANZ MoneyLine Visa Debit Card at overseas ATMs?

Yes, you can use your ANZ MoneyLine Visa Debit Card to withdraw cash at Visa/PLUS ATMs worldwide.

5. What happens if I lose my ANZ MoneyLine cheque book?

Please call our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) or proceed to any of our ANZ Branches to request for cheque book closure and replacement.

MoneyLine Usage

1. How do I use my ANZ MoneyLine account?

  • ANZ MoneyLine cheques
    • Make purchases, pay bills or place deposits into other bank accounts.
  • ANZ MoneyLine Visa Debit Card
    • Withdraw cash with your ANZ MoneyLine Visa Debit Card locally, at ANZ ATMs and the atm5 shared network in Singapore, or overseas at Visa/PLUS ATMs worldwide.
    • You can withdraw up to $3,000 per day *

*The ATM withdrawal limit is subject to a limit set by ANZ Bank or the respective Qualifying Full Banks, whichever is lower.

  • Funds Transfer
    Transfer funds from your ANZ MoneyLine account to:
    • any ANZ accounts (except ANZ credit card accounts)
    • any accounts held with other banks
  • ANZ MoneyLine Term Loan
    Draw down a term loan from your ANZ MoneyLine account, with fixed monthly repayments over tenures of your choice: 12, 24, 36, 48 or 60 months

2. How much funds can I use each time?

You can use up to your full approved credit limit. Every time you repay the amount you have previously utilised, your credit line gets restored by the same amount. This means that you can draw on your line of credit repeatedly as long as there is available credit balance in your account.

For example, for an account with a credit limit of S$10,000 where S$2,000 is used, there will still be S$8,000 credit balance available to you. After making a repayment of S$1,000, the remaining credit balance will be S$9,000.

3. What happens if I do not utilise my ANZ MoneyLine account?

We do not charge any interest if you do not use your ANZ MoneyLine account. If you would like to terminate your ANZ MoneyLine account, please contact us at our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas). Please note that annual fees are applicable and you will be subject to late and interest charges if there are any unpaid outstanding balances in your ANZ MoneyLine account.

Credit Limit

1. What is the maximum credit limit that can be approved?

The overall credit limit of your ANZ Credit Card accounts and ANZ MoneyLine account is subject to the Bank’s approval and can be up to a) four times of your monthly income, b) or higher multiplier of your monthly income as may be permitted according to regulatory guidelines and is applicable to all your Credit Card accounts and MoneyLine account. Please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

2. Can I get an increase in my credit limit if I am in need of more funds on a permanent basis?

You may request for a credit limit review via:

You will be required to submit your latest income documents to review. Please note that the final credit limit granted is subject to the Bank’s approval and regulatory guidelines.

Income documents required:

  • Salaried employee: Latest computerised payslip OR CPF contribution statement for the past 6 months.
  • Commission-based earner: CPF statement for the last 6 months, Income Tax Notice of Assessment for the last 2 years OR Commission statement from the Company for the last 6 months.

Repayment

1. Do I pay only when I use the ANZ MoneyLine account?

Yes, interest is only charged when you use your line of credit. However, please note that annual fees are applicable and you will be subject to late and interest charges if there are any unpaid outstanding balances in your ANZ MoneyLine account.

2. How do I know the payments due, when to pay, and how much I have utilised to date?

A monthly statement for your ANZ MoneyLine account will be sent either to your mailing address as per the Bank’s records, or via eStatements which can be accessed by logging onto your ANZ Digital Banking account.

This statement will include all transactions for the statement period, such as details of any withdrawals, MoneyLine Term Loan instalments, repayments and the payment due date.
You can also view up-to-date information of utilisation of your credit line and payment due date via ANZ Digital Banking or ANZ Mobile Singapore app.

3. What is the minimum payment required for my ANZ MoneyLine account each month?

Month-end outstanding debit balance Minimum payment amount
S$0 to S$30 Amount outstanding
>S$30 to S$1,000 S$30
S$1,000 and above 3% of amount outstanding

Note: In addition, the minimum payment amount will include any overdue amount and any excessive over the credit limit.

Please note that as long as you have an outstanding balance in your account, interest is calculated daily based on the outstanding debit balance at the end of each day.

4. How is payment allocated to settle the outstanding balance?

Payment made to your account shall be applied to settle the outstanding balances that attract the highest interest first and then to the next highest interest bearing outstanding balances.

5. How do I make payment?

Payment can be made using any of the following payment methods:

6. What must I do if I would like to repay in full what I have drawn?

As interest is charged and calculated on a daily basis, please contact our 24-Hour Customer Service Hotline at 1800 269 2269 and +65 6269 2269 (if overseas) to find out the full repayment amount.

Interest

1. What is the prevailing interest rate for ANZ MoneyLine?

The prevailing interest rate for ANZ MoneyLine is 19.88% per annum or 1.66% per month (with effect from 10 May 2016). It is charged only on any unpaid outstanding balance, and it is accrued on a daily basis.

2. How is interest calculated and what is the minimum interest charge?

The interest is calculated on daily basis on the full outstanding balance at the end of each day.

The minimum interest charge is S$12.00 per month for accounts with any outstanding balance within the month.

Fees

1. What are the fees and charges for ANZ MoneyLine?

Fee & Charges Amount
Annual Fee (waived for the first year) S$90
Effective Interest Rate 19.88% per annum (subject to compounding if the payment due is not repaid in full)
Default Interest Rate 25.88% per annum
The Default Interest Rate is applied if
  1. The Minimum Payment Amount is not made by the payment due date and
  2. If such Minimum Payment Amount is still not received by the date of the next Statement of Account.
Minimum Interest Charge S$12
Minimum Payment S$30 or 3% of the outstanding amount, whichever is higher
Late Payment Fee S$95
Processing Fee for each returned MoneyLine cheque S$50
Processing Fee for each instruction to stop payment of MoneyLine cheque S$40
Overlimit Fee S$50 per month if you exceed Credit Limit
Overseas ATM Withdrawal S$12
atm5 Shared ATM Network Withdrawal Waived
Card Replacement Fee S$10
Issuance of Cashier’s Order To self: S$10
To 3rd party/non-account holders: S$20
Cross-border Transactions
  1. Card Transactions effected in currencies other than Singapore Dollars (“Cross-border Transactions”) will be debited to your Card Account after conversion into Singapore Dollars at an exchange rate determined by Visa. This exchange rate is applied on the date the Card Transaction is posted to the Card Account and may be different from the rate in effect on the date of the Card Transaction. Cross-border Transactions shall also include Card Transactions effected in Singapore Dollars with merchants whose card transactions are processed outside of Singapore.
  2. All Cross-border Transactions processed by Visa will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising our fee of 1.5% as well as a 1% fee imposed by Visa on us.
  3. Notwithstanding clause (a), if your Card Transaction has been converted into Singapore Dollars via dynamic currency conversion or cardmember preferred currency offered at certain overseas ATMs and merchants, the process of conversion and the exchange rates applied will be determined by the relevant ATM operator, merchant, dynamic currency conversion service provider or cardmember preferred currency service provider, as the case may be. All conversions processed by Visa will be subject to a fee of 2.5% on the Singapore Dollar amount, comprising of a 0.8% fee imposed by Visa on us.
    Where a Card Transaction is debited to an Account which is not denominated in Singapore dollars, we shall convert the Singapore dollar amount of the Card Transaction to match that Account’s currency by applying our prevailing foreign exchange rates.
MoneyLine Term Loan Processing Fee S$80
MoneyLine Term Loan Early Pay-off Fee S$150
MoneyLine Statement Retrieval Fee Current month: S$20
Current year to 1 year: S$40 per month
Beyond 1 year: S$80 per month

MoneyLine Term Loan

General

1. What is an ANZ MoneyLine Term Loan?

The ANZ MoneyLine Term Loan is drawn down on your ANZ MoneyLine account, providing you with extra cash and the convenience of fixed monthly repayments over a fixed time period. This personal loan facility allows ANZ MoneyLine account holders the flexibility to choose from 5 repayment periods of 12 to 60 months at attractive low interest rates.

2. How can I request to draw down of an ANZ MoneyLine Term Loan?

  • Existing ANZ MoneyLine holders can request a draw down via :
    • ANZ Website;
    • 24-Hour Customer Service hotline at 1800 269 2269 or +65 6269 2269 (if overseas)
  • If you are not an ANZ MoneyLine account holder yet, apply for an ANZ MoneyLine account and request a draw down on your ANZ MoneyLine account.

Eligibility and Requirements

1. What are the documents required?

  • Existing ANZ MoneyLine account holders: No documentation is required for your draw down request.
  • If you are not an ANZ MoneyLine account holder, you will need to submit both your identification and income documents to apply for an ANZ MoneyLine account and request for a draw down of an ANZ MoneyLine Term Loan.
    1. Identification Documents
    • Singaporeans: Copy of your NRIC (front & back)
    • Foreigners:
      1. Copy of your Passport,
      2. and Employment Pass with 9 months validity,
      3. and Proof of Residence
    1. Income Documents
    • Salaried Employees:
      1. CPF1 contribution for the last 6 months,
      2. or last pay slip,
      3. or Notice of Assessment with last month’s CPF1 contribution
    • Self-Employed:
      1. Income Tax Notice of Assessment for the last 2 years
    • Commission-based or Variable Income Earners:
      1. CPF1 contribution for the last 6 months,
      2. or last pay slip,
      3. or Notice of Assessment for the last 2 years
      4. or Commission Statement from your company for the last 6 months.

1 Access your CPF contribution information via SingPass.

Loan Approval

1. How much can I draw down each time?

Each draw down of an ANZ MoneyLine Term Loan must be in multiples of S$100 and subject to a minimum loan size of S$1,000. The loan amount must not exceed 95% of your available credit limit.

2. What is the maximum loan that can be approved?

The maximum loan amount that can be approved will be up to 95% of your available credit limit.

Interest

1. What are the interest rates available for ANZ MoneyLine Term Loan?

Our term loan interest rates range from 5.8% per annum to 7.8% per annum, depending on the loan tenure and loan amount that you are applying for.

Please refer to the table below for our current promotional rates on ANZ MoneyLine Term Loan applicable for existing ANZ MoneyLine account holders.

Promotional Flat Interest Rate p.a. (EIR* p.a.)
Tenure Loan Amount Below S$15,000 Loan Amount S$15,000 to below S$30,000 Loan Amount S$30,000 and above
12 months 5.8% (11.79%) 5.8% (11.29%) 5.8% (10.91%)
24 months 6.8% (13.22%) 6.5% (12.42%) 6.5% (12.22%)
36 months 7.2% (13.64%) 6.8% (12.76%) 6.6% (12.27%)
48 months 7.8% (14.37%) 7.2% (13.23%) 6.6% (12.11%)
60 months 7.8% (14.10%) 7.2% (13.01%) 6.6% (12.11%)
*The Effective Interest Rate (EIR) is calculated taking into consideration the S$80 processing fee and based on an approved loan amount of S$12,000 under loan category (i), an approved loan amount of S$20,000 under loan category (ii) and an approved loan amount of S$40,000 under loan category (iii). An early pay-off fee applies for prepayment of any amount made before the expiry of the loan tenure. The interest is calculated on a reducing balance basis.

2. How is the term loan interest and monthly instalment calculated?

The interest is calculated on a reducing balance basis, which means that the interest amount is calculated on the unbilled principal balance (and not on the original loan amount) that reduces with the repayment of each loan instalment. The monthly instalment amount is fixed but the principal and interest components vary.

Example:

Term Loan Amount
Term loan tenure 12 months
Effective interest rate 11.79%
Term loan interest 5.8%
Principal loan amount S$12,000
Interest amount $696
Total amount payable after 12 months $12,696
Monthly Instalment Amount $1,058

Repayment

1. How do I know my monthly payment amount and payment due date?

You will receive a monthly statement detailing the monthly payment amount and payment due date.

Log on to ANZ Digital Banking or ANZ Mobile Singapore app to view your latest outstanding payment amount and payment due date.

2. How do I make payment?

Make payment for ANZ Payment can be made using any of the following payment methods:

3. What must I do if I would like to make a full loan repayment?

Please contact us at our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) to discuss your full loan repayment request. Please note that early repayment fee apply.

4. What must I do I would like to make a partial loan repayment?

ANZ MoneyLine Term Loan is a loan that has fixed monthly repayment amounts over a fixed period of time. Monthly loan instalments will continue to be charged to your account even with partial loan repayment. Please contact us at our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas) to discuss your options.

Property Loans

Singapore Property Financing

1. What are the types of home loan packages offered by ANZ?

ANZ offers competitive fixed and floating rates packages. Floating rate package is pegged to either 3-month Swap Offer Rate (SOR) or combo - the average of 3-month Singapore Interbank Offered Rate (SIBOR) and Swap Offer Rate (SOR).

Please Contact Us to find out more.

2. How does the Bank determine the 3-month Swap Offer Rate (SOR) and the average of 3-month Singapore Interbank Offered Rate (SIBOR) and Swap Offer Rate (SOR)?

The 3-month SOR is obtained from the Association of Banks in Singapore (ABS) at 8pm fixing on the last business day of the previous month.

The average of 3-month SIBOR at 11am on the first business day of the month and 3-month SOR 8pm fixing on the last business day of the previous month obtained from ABS.

3. Can I make partial repayment on my home loan?

Yes, as an ANZ Home Loan customer, you will enjoy the flexibility of making partial repayment on your floating rate packages, without incurring any fees.

4. How do I make partial repayment?

There are 2 ways you can make your partial repayment:

  1. Repayment by Cash
    Complete and mail this form (PDF 144kB) to us at least one month before the intended partial repayment date.
  2. Repayment by CPF funds
    Complete and mail this form (PDF 144kB) to us. Proceed to apply to use your CPF funds using your SingPass via CPF Website. You are advised to submit your request at least 5 working days before deduction date. CPF will take about 3 working days to process your application. Please refer to CPF website for more details.

Australian Property Financing

1. What kind of property does ANZ Singapore finance?

ANZ Singapore provides financing for purchase of residential properties in Australia. Borrowers have the choice to take up the home loan in AUD or SGD currency.

2. What are the monthly repayment options available?

You can choose either (a) Interest Only Servicing for up to 5 years followed by Principal and Interest repayment, or (b) Principal and Interest repayment, subject to the Bank’s approval.

3. What do I need to look out for when buying a property in Australia?

  • Borrowers for Australian property are reminded of the Foreign Exchange Risks involved, where your income is in a different currency from the loan currency, or your loan currency is different from the property currency. You may be subject to foreign exchange risk as any fluctuation may adversely impact your loan repayments.
  • For non-Australian or New Zealand citizens, home government approval is required for foreigners who wish to invest in Australian properties.
  • You may visit the Foreign Investment Review Board for more information.

4. How to I apply for ANZ Australian Property Loans

Managing your Home Loan

1. What should I do after I have accepted an ANZ Property Loan?

You would need to complete the legal work upon instructions from your lawyer during the first meeting.

2. When is my monthly instalment due?

Monthly instalments are due on the 1st day of each calendar month for private property loan and 15th of each calendar month for HDB loan. Should the due date of the monthly instalments fall on a Sunday or gazetted public holiday, the debiting will be made on the next business day.

3. What is my revised monthly instalment after interest rate revision?

If you have opted for a floating rate package, we will send you a notification letter every 3 months to inform you of the revised monthly instalment amount. For customers who are using your CPF account wholly or partially to pay for your monthly instalment, please note that there might be a difference between the revised monthly instalment amount with your CPF funds remitted. This difference will be debited from your loan repayment account.

4. How do I service my monthly instalment to avoid late payments?

For cash repayments:

  • Cash deposit at ANZ Branches to your ANZ Home Loan Current Account
  • FAST transfer to ANZ Home Loan Current Account
  • Cheque payment (please indicate your Name and ANZ Home Loan Current Account).

For CPF repayment:

  • CPF payment using your SingPass via CPF Website
  • Or complete the Form 4B (HDBL/4 Form for HDB loans) obtainable from the CPF Website.

To avoid late payments, you need to ensure that there are sufficient funds in your Home Loan Current Account.

5. What are the benefits of an ANZ Home Loan Current Account?

Your ANZ Home Loan Current Account1, which is your designated loan repayment account, gives you up to 0.25%p.a. interest rate, higher than an ordinary current account. We are also waiving any fall-below and/or administrative fees incurred on your loan repayment account.

1Deposit Insurance Scheme: Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$50,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

6.How do I check my loan details?

You can find out about your existing loan details through:

7. Is it mandatory to buy a fire insurance?

Yes. All ANZ Home Loan customers are required to take up an insurance policy that covers fire and other perils.

8. Can I purchase fire insurance from other insurers?

Yes. You can opt to purchase fire insurance with another insurer subject to the Bank’s approval. An administrative fee of SGD150 will be payable upfront to the Bank and an annual administrative fee of SGD150 will be payable for any subsequent renewal of the policy.

9. How do I request for past property loan statements?

You can contact us at 1800 226 8899 or +65 6226 8899 (if overseas) to request for past property loan statements.

10. Will there be any fee incurred for the retrieval of property loan statement?

Yes, there will be a charge of S$20 per statement retrieval.

11. What are the fees and charges related to any ANZ Property Loan?

ANZ Property Loans Fees and Charges
Fees & Charges Amount
Variation to existing terms and conditions  
Issuance of letter of variation S$250
Review of interest rate package  
Signature Priority Banking clients S$500 p.a.
Personal Banking customers S$800 p.a.
Handling of administrative matters  
Safe-keeping of title deed for facility that has been fully repaid S$300 p.a.
Fire insurance (Use of an insurer, other than an ANZ approved insurer) S$150 p.a.
Request for property loan statements S$20 per statement
Disclaimers: Please note that the above is published for information and general circulation purposes only and does not constitute nor purport to constitute any form of advice, recommendation or offer to sell or issue, or invitation to offer, or solicitation, to buy, invest in or subscribe for any product or service, and any representation or warranty in respect of any product or service. The full disclaimers at our website at anz.com.sg are deemed to be incorporated herein. These benefits are only available for a limited period, for selected packages and are subject to change without notice.

Ways to Bank

Summary of services available

Summary of services available

ANZ Digital Banking and ANZ Mobile Banking Singapore

Getting Started

1. What do I need to start using ANZ Digital Banking?

  • Registered mobile number to receive a One-Time PIN (OTP) via SMS that allows you to view your account information, transactions and statements.
  • To register your mobile number, visit the Forms Centre to download and complete “Update of Personal Data” form (PDF 96kB) and return it to the Bank for processing.
  • Security Device to generate a second level authentication to perform transactions like fund transfers and bill payments. Customers with deposits and/or investments accounts will receive a Security Device within 1 week of your first logon.

2. How do I register for ANZ Digital Banking?

You can register for ANZ Digital Banking online via the “Register” button on the top right corner of the banner on anz.com.sg in 4 simple steps.

register for ANZ digital banking

Step 1: Input your Passport/NRIC number, date of birth and your mobile number. Please note that your mobile number should be as per the Bank’s record.

Step 2: Input the One-Time PIN sent via SMS to your mobile number as per the Bank’s record.

Step 3: Create your username and password.

Step 4: Check and acknowledge the acceptance of Terms and Conditions for Personal Internet Banking – Digital Banking.

3. What type of web browsers can I use to access ANZ Digital Banking?

Supported browsers include Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Safari (for Mac).

4. I am an existing internet banking user before the launch of ANZ Digital Banking, will my login details change?

Existing internet banking customers have been automatically registered for ANZ Digital Banking. Simply log on to ANZ Digital Banking with your existing username and password. Click the “Log on” button on the top right of the banner on anz.com.sg

log on

As part of a new feature on ANZ Digital Banking, an SMS One-Time PIN will be sent to your mobile phone number registered with the Bank for authentication. You will only require your token OTP generated by the Security Device when you make a financial transaction.

5. If my internet connection is lost while I am transacting via ANZ Digital Banking, how will I know whether my transaction has been successfully completed?

You can logon to ANZ Digital Banking again once your internet connection has been established and check your dashboard for online transactions completed.

Alternatively, you may sign up for transaction alerts via ANZ Digital Banking to be notified of successful and unsuccessful transactions.

6. How do I refresh my webpage?

You may refresh your view by clicking on the “Dashboard” button found at the top left of the page.

7. Can I register for ANZ Digital Banking if I only hold Credit Card with the Bank?

Yes, you can register for ANZ Digital Banking using your NRIC/Passport number and date of birth. However, the security device will not be automatically sent to you.

8. What type of devices can I use to access ANZ Digital Banking?

You can use devices installed with Windows XP/7 and above or with Mac. For smartphone users, you will need either Safari or Google Chrome installed.

9. How can I be sure that the Bank has received my banking instructions?

You will receive a reference number at the end of each transaction or request. Additionally, for financial transactions, you may check the transaction history in the dashboard.

10. Where can I download ANZ Mobile Singapore app?

Search for ‘ANZ SG Mobile’ on the App Store or Google Play.

11. Is the ANZ Mobile Singapore app secure?

Yes. We provide safe and secure transaction environment by using leading-edge and industry-standard technology and processes. In order to transact on ANZ Digital Banking, users are required to be authenticated twice. The first level authentication is performed through the use of the username and password, while the second level is through One-Time PIN generated with your security device or sent to your mobile number registered with ANZ.

Communications between your ANZ Mobile Singapore app and our server is protected with 128-bit Secure Socket Layer (SSL) encryption, the international standard and the highest level of encryption commercially available. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication. This serves as an assurance that the website runs legitimately under the care of the Bank.

For your security, learn more about the following:

12. How can I log on to ANZ Mobile Singapore app?

To start using ANZ Mobile Singapore app, you will need to be a registered user of ANZ Digital Banking. Please register via anz.com.sg and log on to activate your account.

13. What are the features and functions on ANZ Mobile Singapore app?

Your ANZ Mobile Singapore app gives you ease and speed of access to your accounts and banking transactions anytime, anywhere.

  • Get an overview of your account balances. You can also view account details and recent transactions.
  • Send money securely to your linked ANZ bank accounts, other ANZ bank accounts, other local bank accounts, or to over 40 billing organisations.
  • Monitor and review your wealth portfolio with asset class breakdown.

14. Do I need to inform the Bank if I have updated my mobile phone number?

If you have elected to receive the One-Time PIN (OTP) via SMS, you should inform the bank of any changes to your contact number in order to transaction with ANZ Mobile Singapore app. This is an important step you should promptly do.

15. What are the software settings required for using ANZ Mobile Singapore app?

For the best experience, your mobile device must meet the following minimum requirement:

  • iPhone running on iOS 9 (or above) with an active mobile number.
  • Android device running on operating system 5.0 (or above) with an active mobile number.

We recommend updating your device with the latest operating system for the most updated security features.

Change of Password

1.How do I change my ANZ Digital Banking password?

You can reset your password by clicking on My Menu > Profile & Security > Change Password. You will require your Security Device to generate a One-Time PIN.

2.What happen if I cannot remember my password to login to ANZ Digital Banking?

You may reset your password online by following these steps:

  1. Click on “Forgotten your password?” at the logon page
    forgotten your password
  2. Input your existing username, NRIC/passport number and date of birth.
  3. Input the One-Time PIN that is sent via SMS to your mobile number as per the Bank’s records.
  4. (For customers with Deposits/Investments accounts, you will be required to enter your token One-Time PIN generated by the Security Device after entering the One-Time PIN received via SMS)
  5. Create your new password

Security Device

1. What is a Security Device?

Your Security Device is an electronic device that randomly generates a One-Time PIN (OTP). This is required to authenticate your identity and provide more security for your ANZ Digital Banking transactions.

2. What should I do if I lose my Security Device?

Report the loss immediately by contacting our 24-Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas). A replacement Security Device will be available for collection at any of our branches within 5 working days. Please note that a $20 fee is applicable for replacement of Security Device.

3. What is a One-Time PIN (OTP)?

An OTP is a 6-digit randomly generated PIN that is valid for a single time use only. It provides a second level of authentication when viewing account details or performing transactions.

You can generate your OTP via:

  • SMS: To view account details and statements
  • Security Device: To perform transactions like fund transfers and bill payments.

4. What is Transaction Signing?

Transaction signing provides an additional level of online banking security. To perform transaction signing, you will need a 6-digit OTP that is randomly generated from your Security Device. This OTP is valid for a single time use only and is required for transactions like adding a payee.

5. What happen if I key in an incorrect Transaction Reference Number into my Token?

You can press on the “OTP” button on your Security Device to backspace and erase your last entry. If you would like to clear all your entries, simply press and hold the “OTP” button.

6. After I register for Digital Banking, how soon can I receive the Security Device?

You will receive your Security Device 1 week from registration. This is applicable for customers with deposits and/or investments accounts only.

7. What is the lifespan and durability of the Security Device?

The lifespan of your device is dependent on the battery life, which is estimated to be between 5 to 7 years, depending on frequency of usage.

The device is water-resistant but not water-proof; please abstain from submerging your device in water.

8. What happens if the OTP generated by the Security Device is not accepted when I attempt to log in to my account?

Environmental factors may cause the device to be temporarily desynchronised. Simply generate another OTP for login. If the error persists, please contact our 24 Hours Customer Service Hotline at 1800 269 2269 or 6269 2269 (if overseas) for assistance.

9. How do I request for a Security Device replacement?

You can request for a replacement by completing the 24 Hour Banking Services Form (PDF 32kB) from the Forms Centre. Alternatively, you may visit any of our Branches to request for your replacement. Please note that a fee of S$20 applies for each replacement.

Logging in

1. My ANZ Digital Banking account has been locked out after several unsuccessful login attempts. What should I do?

Please contact us at 1800 269 2269 or +65 6269 2269 (if overseas) for further assistance.

2. I have not updated my mobile number with the Bank yet. Will I still able to login to ANZ Digital Banking?

You will still be able to login using your username and password, however, you will not be able to receive the One-Time PIN (OTP) via SMS to access your account details.

For customers with the Security Device, you may use that to generate your OTP to access your account details.

Fees and Charges

1. Are there any charges for using ANZ Digital Banking?

No, this is a complimentary service for all ANZ customers. Please note that service fees may apply for certain transactions or requests such as statement reprints, outward remittances and MEPS Fund Transfers.

Features

1. What are the features available on ANZ Digital Banking?

Account Details

  • View your account balance and your transaction history.

Fund Transfers

  • Perform fund transfers across local and international accounts.

Bill Payment

  • Manage and pay your bills.

Other Services

  • Activate your credit or debit card for new or overseas usage.
  • Manage your SMS alerts and profile settings.
  • Open a new deposit account.
  • Transfer funds to your Time Deposit account(s) from any of your deposit accounts.
  • Request for a new cheque book.
  • Apply for a permanent credit limit increase.
  • Send us a message via your secured mailbox.

Personal Update

1. What kind of personal particulars can I update via ANZ Digital Banking?

Update of the following is available in ANZ Digital Banking

  • Mailing and residential address
  • Email address
  • Contact numbers.

Please note that personal particulars for bank accounts and credit card accounts can be updated separately. For update of personal particulars to be effected on all your accounts, please ensure updates are completed for both types of accounts.

Please allow 3 to 5 working days for processing.

2. Can I change my personal identification details (e.g. new passport number)?

No, please visit any of our branches along with your supporting documents to perform the update.

Alert Setting

1. What type of alerts can I receive from ANZ Digital Banking?

You can set up and manage the following alerts via ANZ Digital Banking and receive them via SMS and/or e-mail.

  • Threshold amount for point of sale transactions for ANZ debit cards.
  • Alerts related to cheques – cheque book request, cheque clearance, stopped or returned cheques.
  • New account opening alerts.
  • Transfers and bill payments.

2. Can I change the alert setting and threshold?

Yes, you can change the alert setting and threshold by clicking on “My Menu” and select “Alerts” under the Messages and Alerts section. You will require an OTP generated by the Security Device to manage the change.

Account Details & Balance Enquiry

1. How do I view my account details?

An account summary is available on the main dashboard. To view further details, click on the account and enter your SMS OTP. You can also generate an OTP from your Security Device by pressing the OTP button on your device.

2. Which types of accounts can I view?

You can view the following accounts in ANZ Digital Banking:

  • Savings and current accounts
  • Time deposit accounts
  • Dual-currency investment accounts
  • Gold-link investment accounts
  • Unit Trust, bonds and equities
  • Structured bonds and notes
  • Equity-linked investments or equity-linked notes
  • Open end certificates
  • Bancassurance accounts
  • Personal and mortgage loans
  • Credit Card accounts.

3. What is the transaction history that I can view?

You can view up to 3 months of your transaction history.

4. What information is available on my balances?

  • Savings, current, loans and investment accounts: Current balances.Please note that in the event of system service interruption, your balance summaries will be accurate as of the previous working day.
  • Credit card accounts: Current outstanding balances, minimum payment due date and credit limit
  • Insurance accounts: The information is based on periodic data received from respective insurance providers and is provided strictly for reference only. Kindly refer to respective insurance providers for the specific policy details and status as listed. The Bank does not guarantee the accuracy or completeness of any such information and shall not be responsible for any loss, dispute or inconvenience whatsoever, arising from the use of such information. Insurance policies are underwritten by the respective insurance companies. They are not bank deposits or obligations of, or guaranteed by, the Australia and New Zealand Banking Group Limited, or any of its affiliates or subsidiaries.

Note: If (a) your accounts are denominated in more than one currency, or (b) you choose to view your total balance in a currency other than the currency your account(s) are denominated in, the total ‘BALANCE’ amounts indicated will be illustrative only, as currency conversions are calculated based on indicative currency exchange rates. The ‘BALANCE’ amounts indicated are therefore for reference only and are subject to change without prior notice.

eStatements

1. Can I choose to enrol for both paper statements and eStatements?

No, you can choose only one, either paper statements sent via post to your mailing address as per the Bank’s records or eStatements accessed via your ANZ Digital Banking account.

2. Can I choose to just enrol for eStatements?

Yes, if you have enrolled for eStatements, paper statements will not be sent to you.

3. When can I view my eStatements for my consolidated bank accounts?

You will be able to view your statements of the previous month via ANZ Digital Banking on the third day of every calendar month.

4. When can I view my eStatements for my credit card account?

You will be able to view your eStatement via ANZ Digital Banking 3 working days after your statement date.

Credit Card Services

1. What credit card details can I view?

You can view your credit card balances on the dashboard.

For further details on the following, select a card and click on Account History and Summary view to check your:

  • Transaction history (unbilled transactions, current statement and previous statement)
  • Rewards points and Travel$ balances. Please note that Optimum$ balances cannot be viewed.
  • Total credit limit, available credit limit and available cash advance limit.

2. I only hold ANZ credit cards with the Bank, what kind of transactions can I perform via ANZ Digital Banking?

You can perform transactions such as

  • Bill payments
  • Funds transfer to other ANZ Current and Savings accounts*
  • Funds transfer to other local bank accounts*
  • Payment to other credit card accounts*

*Please note that cash advance fees applies for these transactions

3. Can I see my real-time transactions online?

Your transaction details will only appear on ANZ Digital Banking after they have been posted to your account. However, your available credit limit is available in real-time.

4. Can I redeem my Reward Points, Travel$ or Optimum$?

Redemption of Rewards Points, Travel$ or Optimum$ is not available via ANZ Digital Banking. Visit anz.com/sg/rewards to redeem your submit your requests online.

5. Can I activate my ANZ credit card for overseas use via ANZ Digital Banking?

Yes, you can request for activation of overseas usage via ANZ Digital Banking. Simply click on to the credit card account that you wish to activate and select “Activate Overseas Usage”.

6. ANZ credit card functions and services are available via ANZ Digital Banking?

You can access these functions and services in relation to credit card(s) via ANZ Digital Banking:

  • Opt for eStatements
  • View & download eStatements
  • Request for past statements
  • Activate new credit card(s)
  • Activate credit card(s) for overseas usage
  • Increase permanent credit limit
  • Apply for another credit card
  • Apply for other products.

Fund Transfers

1. How do I add a payee?

A new payee is automatically added to your list of payees after a successful transaction. You can view or delete your payee's details under the "Manage Transactions" page on ANZ Digital Banking.

2. What happens if I transfer funds to a wrong payee?

If the amount has been credited wrongly to another account, please notify us immediately so that we can inform the payee bank of this incident.

Please contact our 24-Hour Customer Service at 1800 269 2269 or +65 6269 2269 (if overseas) for assistance.

3. How do I transfer funds between ANZ accounts? When will the funds be credited in designated account?

  • For transfers between your own ANZ accounts, go to My Menu > Online Transactions > Fund Transfer and select "Between my linked ANZ Accounts".
  • For transfers to a third party ANZ account, please select "To another ANZ Account".
  • All transfer of funds between ANZ accounts will be processed instantly.

4. How do I perform a funds transfer to another local bank account? When will the funds be credited in designated account?

For transfers to another local bank account, go to My Menu > Online Transactions > Funds Transfer > To another account in Singapore

The speed of funds transfer will depend on the mode of transfer:

  • FAST transfer – instant
  • MEPS – same day
  • GIRO – 2 to 3 working days
  • Telegraphic transfers – 2 to 3 working days.

Please note cut-off times apply for MEPS, GIRO and Telegraphic transfers and  FAST/MEPS and GIRO transfers are applicable for Singapore Dollar transfers only.

5. What is FAST (Fast & Secure Transfers)?

FAST is an electronic funds transfer service offered by 14 banks, for Singapore Dollar payments to beneficiary accounts instantly.

6. Are there transaction limits for using FAST?

You can transfer up to S$50,000 per transaction, subject to your daily or monthly transfer limits.

7. Do I need to pay to use FAST?

No, FAST is currently a free service.

8. What is MEPS (MAS Electronic Payment System)?

MEPS is an electronic inter-bank payment and settlement system which allows you to make same day Singapore Dollar transfers at a cost of S$5 per transaction.

9. What are the cut-off times for using MEPS?

Instructions received before 3pm will be effected on the same day. Instructions received after 3pm or on a non-working day will be effected the next working day.

10. Are there transaction limits for using MEPS?

No, transaction limits are only subject to your daily or monthly transfer limit.

11. Do I need to pay to use MEPS?

Yes, a service fee of S$5 is applicable for each transfer.

12. How do I transfer funds to an international account?

Go to My Menu > Online Transactions > Funds Transfer and select “To an international account”

13. What are BIC Codes?

Bank Identification Codes (BIC) are unique identification codes used to identify banks during fund transfers. Please enquire with the receiving bank if you need to check its BIC Code.

14. What are the transaction limits for fund transfers?

For transfers within your own linked accounts, you can transfer up to S$500,000 per day.

For third party transfers, your daily and monthly limits will be utilised on the day your transaction is scheduled. This applies to scheduled or recurring outgoing transfers, as well as immediate or same day outgoing transfers.

15. What are the fees for MEPS?

A service fee of S$5 is applicable for each transfer.

16. What are the fees for FAST or GIRO?

There are no fees charged for FAST or GIRO transactions.

17. What are the fees for an international funds transfer?

  • Signature Priority Banking customers: S$20 or equivalent per transaction
  • Personal Banking customers: S$ 30 or equivalent per transaction.

Commissions are not applicable via ANZ Digital Banking

18. What are the fees for ordering a printed statement?

  • Current month statements: S$20 per copy
  • Current year to 1 year: S$40 per copy per month
  • Beyond 1 year: S$80 per copy per month.

19. When are transfers between local ANZ accounts effected?

  • For immediate transfers: Immediately (unless the transfer involves FX, which will be based on the FX settlement date).
  • For scheduled/recurring transfers: In the morning of the scheduled transfer - at approximately 10am.

20. When are transfers to international accounts effected?

Please note that this includes transfers to non-SGD accounts in Singapore.

For same-day transfers: The cut-off time is 1pm. All telegraphic transfers submitted after 1pm Singapore time will be considered to have been received by the bank on the next working day.

For scheduled transfers: In the morning of the scheduled transfer - at approximately 10am (Singapore Time).

When are FX rates applied for fund transfers?

For transfers below US$50,000 or equivalent: FX rates will be applied immediately for same-day transfers, where the amount is debited upfront based on the FX rates offered. The transfer is processed and effected based on the time of transfer.

For transfers of US$50,000 and above: FX rates are live rates which will be applied immediately. The amount in the debiting account is put on hold, to be transferred only on the settlement day.

21. Are there any fees and charges involved in funds transfer?

Funds transfers via FAST or GIRO is free. However, there is a charge of S$5 per transfer done via MEPS.

22. What are the cut-off times for the fund transfers?

The cut-off time is 1pm for same-day transfers for international transfers; for same-day transfers via MEPS, the cut-off time is 3pm.

23. Can I make fund transfer to my own “Joint AND account”?

No, this service is not available via ANZ Digital Banking. Please visit any of our ANZ branches or contact your Relationship Manager/Private Banker for assistance.

24. Can I change my transaction limits?

Yes, you may manage your daily transaction limits. Go to My Menu > Profile and Security and select “Personal Details”. You will need to generate an OTP using your Security Device to confirm your change.

Bill Payments

1. How do I pay my bills?

Go to My Menu > Online Transactions and select “Pay Bills”

2. How do I know if my bill payment is successful?

A "Payment Confirmation Number" will be displayed if your bill payment is successful.

3. What are the transaction limits for bill payments?

For third party transfers, bill payments and transfers to non-ANZ accounts, the default combined limit is S$20,000 per day. If you wish to amend this, please go to My Menu > Profile and Security and select "Personal Details".

4. Which are the participating billing organisations?

Telecommunications/Internet
Singapore Telecommunications Ltd
M1 Limited
StarHub Ltd
Sunpage (A serviced of NexWave Telecoms)
Phoenix Communications
Pacnet Internet (S) Ltd (formerly Pacific Internet Ltd)
Zone 1511

Utilities
Singapore Power

Credit cards
Bank of China
CIMB Singapore
DBS and POSB
Diners Club
HSBC Singapore
ICBC Limited Singapore Branch
Maybank Singapore
Standard Chartered Bank Singapore
UOB Singapore

Clubs
California Fitness Centre
Civil Service Club
Chinese Swimming Club
Laguna National Golf and Country Club
Marina Country Club
Raffles Town Club

Hospitals/Healthcare Organisations
Changi General Hospital
KK Women and Children Hospital
National Heart Centre
Singapore General Hospital
Singapore National Eye Centre
Khoo Teck Puat Hospital

Others
EXTRASPACE
Jumbo Lockers
Win Yap Motor Pte Ltd

5. How soon can I expect the bill payment to be effective?

The request will be processed between 2-3 working days.

Apply for a product

1. How do I apply for a product via ANZ Digital Banking?

Go to My Menu > Products & Service > Product Catalogue. Simply select a product and click on “Apply Now” to submit your application.

Branches

1. What are the operating hours?

Cash and counter services

Monday to Friday: 9:00am to 3:30pm
Saturday: 9:00am to 11:30am

Financial advisory services

Monday to Friday: 9:00am to 5:15pm
Saturday: 9:00am to 12:30pm

2. What is the Bank code?

Bank code: 7931

3. What is the Branch code?

Branch code: 050 (Corporate) and 051 (Retail)

4. What is the SWIFT code?

SWIFT code: ANZBSGSX

ATMs

ANZ ATMs are a convenient and easy way to handle your cash transactions and daily banking needs. Utilising the ATM5 shared network gives you a wide coverage of ATM access of more than 220 ATMs of the ATM5 network across Singapore.

Visit ATMs for more information of features available on our ATMs.

Phone Banking

1. Apply for Phone Banking

Apply for Phone Banking access by completing the 24-Hour Banking services form (PDF 32kB) available at our Forms Centre.

You will need to link your existing accounts to your Phone Banking access to be able to obtain your account balances or transfer funds between linked accounts etc. using the Phone Banking system.

2. Change Telephone PIN

Change your default Telephone PIN to your desired one by dialling the 24 Hour Customer Service Hotline at 1800 269 2269 or +65 6269 2269 (if overseas).

You will need to input your NRIC/Passport/card number followed by these options.

Option 3 [Use Telephone PIN for Phone Banking services], followed by.

Option 3 [Change Telephone PIN], followed by.

Option 1 [to change Credit Card Telephone PIN] or Option 2 [to change Phone Banking PIN for current account/savings account holders].

3. Forget Telephone PIN

Request for a new Telephone PIN by downloading and completing the 24-Hour Banking services form (PDF 32kB) available at our Forms Centre.

4. Services available

The following services are available at our 24-hour automated Phone Banking system

  • Activation of new credit card / debit card
  • Activation of overseas usage for credit card / debit card
  • Manage point of sales threshold amount for debit cards
  • Setup and manage account alerts for banking accounts and debit cards
  • Check your account balance(s)
  • Check your outstanding loan balance(s)
  • Check your Time Deposit balance(s)
  • Request statement of accounts
  • Request for cheque books
  • Request for rates and branch information
  • Transfer funds between your linked account(s)
  • Obtain list of 10 most recent transactions.

AXS Bill Payment

You can pay your Credit Card, MoneyLine bills and loans through the AXS Stations, 24 hours per day, 7 days a week. Payment is so easy, all you need is your NETS ATM card or CashCard.

Visit AXS Bill Payment for more information on bill payment guide and list of AXS locations.

Self-service Automated Machine (S.A.M.™) Bill Payment

Enjoy paying your credit card bills or make payments through SingPost’s Self-service Automated Machine. All you need is your NETS ATM card and one of over 250 S.A.M.TM situated islandwide. Simply follow the easy step-by-step instructions on the touch screen and benefit from this incredible service. With over 250 S.A.M.TM situated islandwide, you can now enjoy more convenience in paying your credit card bills and making payments.

Visit S.A.M TM Bill Payment for bill payment guide and list of S.A.M.TM locations.

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Please contact our Customer Service Hotline for the specific services your require.

Banking Services Call us Write to us
Personal Banking
24-hours
 
1800 269 2269
+65 6269 2269 (If overseas)
 
Feedback and enquiries on
Personal Banking
 
Signature Priority Banking
24-hours
 
1800 226 8899
+65 6226 8899 (If overseas)
 
Feedback and enquiries on
Signature Priority Banking
 
Private Banking
Monday to Friday,
8.30am to 5.30pm
 
+65 6681 8018
 
Feedback and enquiries on
Private Banking

Alternatively, you can view our Frequently Asked Questions or leave your feedback or enquiry.

Visit us at any of our branches below for cash and counter services or financial advisory services.
Access our ATMs for simple banking services including cash withdrawals.

Banking Services Address Operating Hours
General Banking and Enquiries
ANZ Signature Priority Banking
ANZ Marine Parade branch
87 Marine Parade Central
#01-500, Level 2
Singapore 440087

ANZ Orchard branch
360 Orchard Road
#02-01 International Building
Singapore 238869

ANZ Raffles branch
50 Raffles Place
#01-03 Singapore Land Tower
Singapore 048623

ANZ Thomson branch
301 Upper Thomson Road
#01-38/41 Thomson Plaza
Singapore 574408
 
Cash & counter services
Monday to Friday : 9:00am to 3:30pm
Saturday:  9:00am to 11:30am

Financial advisory services
Monday to Friday : 9:00am to 5:15pm
Saturday: 9:00am to 12:30pm
 
Private Banking 10 Collyer Quay
Level 30 Ocean Financial Centre
Singapore 049315
 
Monday to Friday: 8:30am to 5:30pm
Trade Service Counter 20 Pasir Panjang Road
Level 11 Mapletree Business City
Singapore 117439
Monday to Friday: 8:30am to 5:30pm
 

Alternatively, you can view our Frequently Asked Questions or leave your feedback or enquiry.