As a customer you may be seen as a potential target for fraudulent activities. However by arming yourself with information and tools you can protect yourself from becoming a victim of fraud.

Do you know the four biggest fraud threats you face?

Electronic fraud

Email scams and fake websites

A number of Internet users have received emails claiming to be from financial institutions or other legitimate organisations.

Some emails inform the recipient that their security details and passwords need to be updated by logging into an authentic looking, but fake website. The purpose of these websites is to obtain your Internet Banking details to access your bank accounts.

Other emails communicate security messages and advise you to download or install attachments. By downloading or installing the software you may in fact have exposed yourself to a fraud.

Always log on to Internet Banking by entering the website address into the address bar. Never access an ANZ website from a link in an email and enter personal details.

If you have any concerns, contact the ANZ Internet Banking Support Centre.

Scam email

This is an example only: the content and look of scam emails may change.

Job Scams

ANZ warns customers and members of the public to be wary of various job scams advertised via the Internet.

Bogus overseas companies have been targeting unwitting victims to act as ‘money transfer agents’ in the sale of goods and services via methods such as job advertisements, unsolicited emails and online chat rooms.

‘Employees’ may be asked to use their own bank accounts to transfer money overseas. In fact, they will be transferring stolen money. In most cases, victims are instructed to send these funds abroad and are promised a percentage of the transfer as their commission.

The job advertisement websites look very professional and convincing. Please note some job advertisements contain Trojan horses that allow the job advertiser to access the person’s computer and collect their personal details, including bank account details. Exercise extreme caution if you receive an email from any person or company asking for your personal and banking details.

Finally, if it sounds too good to be true it probably is.

Identity theft

Identity theft is where a dishonest individual or syndicate will gather your personal details in order to gain some sort of financial or other benefit, often leaving the real owner of that identity with a large debt, a negative credit history, and in some cases with legal implications.

Your information can be obtained in many ways:

The following can be used to assume your identity:

How you can help protect your identity:

Credit/Debit card fraud

There are several ways that fraud can occur on your credit card or debit card account.

“Skimming” is a technique where information stored on your card’s magnetic strip is stolen when your card is swiped during a transaction. Thieves are then able to reproduce fake cards using your stolen details. Once completed, these cards can be used to make purchases using your account.

Dishonest merchants can not only “skim” your card, but can also process unauthorised duplicate transactions using your card details.

Credit or debit card fraud can also occur when your card is lost or stolen and used by a third party to purchase goods or to withdraw cash from the card. Cards can also be intercepted in transit while being sent to you.

Protect your credit / debit card:

Cheque fraud


Cheque fraud is the use of a cheque to obtain financial advantage by:

Cheque fraud can be conducted by internal and external parties to your accounts.

How to protect yourself from cheque fraud

Reconcile your account

Signing of cheques


Ordering and maintaining cheques


Protection of cheques

What to do if you suspect that you are a victim of cheque fraud

If you suspect that you are a victim of cheque fraud or any other type of fraud, or if you detect an irregularity in your account reconciliation, you must contact ANZ immediately.