We take the security of your personal and account information seriously. That’s why we’ve got a range of security measures to ensure that your transactions and personal information are protected. Find out more about
As a customer you can also play a big part in protecting your details and making sure your safe online. Find out more about our tips for protecting yourself online.
| ANZ Internet Banking guarantee |
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When using ANZ Internet or Mobile Phone Banking, we’ve got security measures in place designed to protect you against any unauthorised transactions. In the unlikely event that you are a victim of fraud, we guarantee that you’ll be reimbursed for any unauthorised transactions. This is provided that you have complied with the Electronic Banking Conditions of Use (PDF 32kB). Also, we guarantee that unauthorised transaction claims of up to $10,000 will be reimbursed within five business days of receiving your completed documentation and it is clear you have not contributed to the loss. It's all part of our commitment to more convenient banking. This guarantee is made to ANZ customers using ANZ Australia Internet Banking and Mobile Phone Banking. Each year we will report on our adherence to this guarantee on our website. |
| Fraud detection system |
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We use sophisticated technology to monitor Internet Banking transactions and identify suspicious activity. Our Fraud Detection System looks for patterns of transactions and new behaviour which may indicate that a transaction is fraudulent. If we detect fraudulent activity, we’ll attempt to contact you and temporarily freeze your Internet Banking access in order to prevent further fraudulent transactions. We will continue to enhance our Fraud Detection System and strengthen our monitoring processes. |
| Encryption |
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Encryption is turning words and numbers into a coded language. Encryption prevents unauthorised users from being able to change or read your data. ANZ encrypts your personal data using 256-bit SSL (Secure Socket Layer) encryption technology. You can identify whether the Internet Banking session is secure or encrypted when you see https:// in the Address bar and/or when you see a padlock in the browser window. You can double click on the padlock to view the Digital Certificate i.e. the electronic signature to view details.
Extended Validation certificates ANZ Internet Banking now offers additional security in the form of Extended Validation certificates to improve online security and make your banking experience even easier. With this feature you can be sure you are on a legitimate ANZ Internet Banking website by simply looking for the green address bar displaying 'Australia and New Zealand Banking Group Ltd (AU)' in your browser (this may be truncated due to space restrictions).
Browsers that support Extended Validation certificates:
If you currently use an unsupported browser version and wish to make use of Extended Validation certificates, please follow the appropriate link below to upgrade your browser: ANZ's Extended Validation certificates are issued by VeriSign- a leading Internet authentication organisation. This provides an authoritative view on the authenticity of the website that you can trust. |
| Automatic time-outs |
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Within the ANZ Internet Banking system, your banking session can remain unattended for a maximum of 15 minutes. After this time, the system automatically 'logs off' and ends your session. Remember, if you are not using your computer for a period of time, make sure you 'log out' completely from the ANZ Internet Banking system so that sensitive banking information cannot be viewed by others. To find out how to optimise your security visit our Software settings guide to ensure your browser has the appropriate settings selected. Further information about the security of your account transactions and enquiries is contained within the ANZ's Electronic Banking Security Guidelines (PDF 32kB). |
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