YOUR QUESTIONS ANSWERED

Getting started 

How do I set up Samsung PayTM?

To set up Samsung Pay you will need to have a Samsung account. You will be prompted to set up an account if you do not have one when you open Samsung Pay for the first time.

Note: You will also need an internet connection to set up Samsung Pay.

Check your mobile number. When you add an ANZ card to Samsung Pay, for security purposes we may send you an SMS. Check that your registered mobile number is up to date so you can receive it.

Now add your card to Samsung Pay

On Samsung phone:

1. Open the Samsung Pay app. The first time you open the app you may be required to install the latest version, sign into your Samsung account, agree to the Samsung Terms of Service and Privacy notice and tap Next.

2. Verify your fingerprint or register a 4-digit Samsung Pay PIN. If you have Galaxy S8 or later, you can also set up Iris authentication.

3. Tap ‘Add Card’ and you can to add your eligible ANZ card by:

4. Enter your card’s security code, then read and agree to the ANZ with Samsung Pay Terms & Conditions (PDF 264kB).

5. For security purposes we may ask you to call us or send you a verification code via SMS

Note: Do not add your card to someone else’s device as they can then use your card to pay.

On Samsung Gear:

1. Launch Samsung Gear Manager app on your smartphone.

2. Tap Setting and select Samsung Pay.

3. Sign into your Samsung account.

4. If you do not have a security screen lock PIN on your Samsung Gear, you will be prompted to set one up.

5. Tap Add Card on top right hand corner and you can add your ANZ card by:

6. Tap Next, and read and agree to the ANZ with Samsung Pay Terms & Conditions (PDF 264kB).

7. For security purposes we may ask you to call us or send you a verification code via SMS.

Note:

 

About Samsung Pay 

What is Samsung Pay?

Samsung Pay lets you use your compatible Samsung device to tap and pay for purchases with your eligible ANZ cards in store. It is secure and easy to use. 

Which devices can I use Samsung Pay with?

Samsung Pay is compatible for use with:

Which ANZ cards will Samsung Pay work with?

Samsung Pay can be used with a wide range of Visa debit and credit cards:

Can I add more than one card to Samsung Pay?

Yes, you can add up to ten cards to Samsung Pay.

How much will Samsung Pay cost?

There is no additional fee for using Samsung Pay.

Note: If you install or download the Samsung Pay app you may be subject to the relevant mobile data usage plan charges.

Where can I find out more information about Samsung Pay?

You can read more about Samsung Pay on the Samsung Pay website.

 

Using Samsung Pay 

Where can I use Samsung Pay?

You can pay with Samsung Pay wherever you can make contactless payments using your eligible ANZ card in store.                         

How do I pay in store using my Samsung phone?

To make a purchase in store, simply initiate Samsung Pay by swiping up from the home button or open the app from the home screen, select the card you want to pay with by swiping left or right, authorise your transaction by verifying your fingerprint, Iris scan or enter your 4-digit Samsung Pay PIN, then hold your phone up to the contactless terminal. Always check the terminal to confirm your payment is successful.

Note:  Iris scan is only available on Galaxy S8 and later.

If you experience unusual activity whilst using Samsung Pay with your ANZ card please notify ANZ immediately on 13 13 14.

How do I pay in store using my Samsung Gear?

To make a purchase in store with your Samsung Gear device, enter your security screen lock PIN, launch Samsung Pay by pressing and holding the back key, rotate the bezel to select your card, tap Pay and hold your Gear up to the contactless terminal. Always check the terminal to confirm your payment is successful.

Do I need an internet connection to use Samsung Pay to make purchases?

No, you don’t need internet connection to use Samsung Pay. Your Samsung device uses Near Field Communications (NFC) to communicate with the terminal.

However, to ensure that your Samsung Pay stays up to date, Samsung recommends you to connect to the internet once per day.

Will Samsung Pay work overseas?

For ANZ customers Samsung Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup when travelling overseas.

Can I use Samsung Pay at contactless enabled ANZ ATMs, over the counter at the branch, or to withdraw cash in store?

No, at this stage Samsung Pay will not work at contactless enabled ATMs, over the counter at the branch or to withdraw cash in store with purchases. You will need to use your physical cards to complete these transactions.

Do I still get reward points when I use Samsung Pay?

Yes, you will continue to receive all the same benefits and rewards your eligible ANZ card offers when you pay with Samsung Pay.

How do I return an item purchased with Samsung Pay in store?

If you need to return a purchased item made with Samsung Pay in store, you may be asked to provide the last four digits of your Digital card number.  

If you have used Samsung Pay on your compatible mobile device there are two ways to view the last four digits of your Digital card number:

If you have a Samsung Gear, go to the Samsung Gear Manager app on your phone, tap Setting then Samsung Pay, select the card you purchased with and the Digital card number will be displayed.

 

Managing your card 

Can I view transactions in Samsung Pay?

Yes, you will receive a notification after every transaction you make with Samsung Pay.

You can view up to 10 of your last transactions made with Samsung Pay in the Samsung Pay app for 30 days from the time of purchase. Simply tap on a registered ANZ card in the app to view your transactions.

For a full list of transactions made with your card log onto ANZ Internet Banking or download and open the ANZ goMoney® app1.

Note: you will need active internet connection to receive the notification when you make a transaction with Samsung Pay.

How do I select the card I want to pay with on Samsung Pay?

When opening Samsung Pay you can swipe left or right to select the card to pay with.  The first card displayed is either the last card you added or the last card you used or viewed. 

How do I remove a card?

You can remove a card you have added to Samsung Pay on your device  by selecting the card in the Samsung Pay app, selecting the ‘More’ icon on the top right hand corner, tapping ‘Delete card’, and then ‘Delete.’

Note: Your ANZ cards will be removed from the Samsung Pay app on your Samsung device if you uninstall Samsung Pay or remove your Samsung account from your device, reset your device or use the Find My Mobile to wipe your device.

I am a primary credit cardholder. Can I block an additional cardholder from using Samsung Pay?

It’s not possible to block an additional cardholder from a purchase type, such as Samsung Pay, internet purchases or contactless.

You can request for an additional card to be stopped, which will prevent it being used for all transactions, including those through Samsung Pay.

Note: Ensure any additional cardholders do not share their Samsung Device Unlock PIN, password, pattern or let anyone else, including family members have their fingerprint or Iris scan registered to their device while their additional card is registered in Samsung Pay or leave their device unattended, as you will then be liable for transactions that are authorised in this way.

If I received a reissued ANZ card, do I need to update my card information with Samsung Pay?

Once you have activated your ANZ reissued card, your Samsung Pay card list will automatically be updated with your new card details.

Can I still use Samsung Pay if I report my card as lost or stolen?

When you call ANZ to report your physical card as lost or stolen, we will block that physical card. This will automatically suspend your card in Samsung Pay. The app will then be updated with your new card details and available for use. If you have a commercial credit card you will need to activate your replacement card when it arrives in the mail, Samsung Pay will then be updated with your new card details and be available for use.

 

Secure payment

Is Samsung Pay secure?

Using your ANZ cards with Samsung Pay is secure:

Do not share your 4-digit Samsung Pay PIN or let anyone else, including family members, have their fingerprint or iris scan registered to your Samsung device while your card is registered in Samsung Pay.

Learn more about Samsung Pay and its security.

Do I need to use my card PIN with Samsung Pay?

Yes, for transactions over $100 you will be prompted to enter your card PIN when using Samsung Pay in store.

What happens if my Samsung device is lost or stolen?

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely lock or wipe your device. This will lock or wipe Samsung Pay as well as your registered cards.  

Note: Your payment information will not be accessible without your fingerprint, Samsung Pay PIN or Iris scan (for Galaxy S8 and Galaxy S8+).

Alternatively, call us right away on 13 13 14 and we’ll suspend or delete your cards in the Samsung Pay app. We’re available 24/7.

You can read more about Samsung’s Find My Mobile service on the Samsung Pay website

 

Merchants

How do I start accepting Samsung Pay payments in my store?

If you accept contactless payments today, you’re likely to be able to accept Samsung Pay payments.

If you’re not already accepting contactless payments, contact the ANZ Merchant Sales team on 1800 086 325 to find out more.

Are there additional fees to accept Samsung Pay payments?

There are no additional fees to accept Samsung Pay.

Are Samsung Pay payments charged as card present or card not present?

Payments made using Samsung Pay in stores are card present transactions.

How can I let my customers know they can pay with Samsung Pay?

You can let your customers know you accept Samsung Pay in your store by ordering a welcome kit with decals and signage from the Samsung Pay Partners page.

For terminal display updates the Samsung Pay Marks will be automatically updated over the next three months as scheduled by ANZ. Alternatively if you press Function 2,4,6,8, Enter, Enter on your terminal it will pick up the new logo immediately.

How do customers authorise a payment?

A customer authorises an in store payment by swiping up from the home button to initiate Samsung Pay, select the card they want to pay with, authorise the transaction with either their fingerprint, 4-digital Samsung Pay PIN or Iris scan (for Galaxy S8 and Galaxy S8+), and place their device at the contactless payment terminal. The terminal will indicate if the transaction has been successful.

Transactions over $100 will require the customer’s card PIN to be entered at the terminal.

Will customers need to enter a PIN when paying with Samsung Pay?

For transactions over $100 customers in Australia will need to enter their card PIN when using Samsung Pay in store.

What is a Digital Card Number and will it show on the receipt?

Instead of using a card number, Samsung Pay assigns a unique Digital Card Number (Token). When a customer makes a purchase, this number, along with a transaction-specific code, is used to process the payment – meaning you will never see the card details.

The last four or five digits of the Digital Card Number will appear on customer receipts instead of the last four digits of the card number.

How do I process refunds with Samsung Pay?

Refunds for Samsung Pay purchase are processed in a similar way to traditional refund.

Please note that it is important that refunds are processed on the same card as the original transaction.

You will need to obtain the Digital Card Number to find the purchase and process the return.

To see the last four or five digits of the Digital Card Number, ask the customer to go to Samsung Pay, select the card they purchased with, the Digital Card Number will be the 4 numbers displayed on the side of the card.  

 

Manage your money on the go

ANZ goMoney® is a simple everyday banking app designed for compatible smartphones so you can bank while you're out and about.

 

 

Terms and conditions

1. Terms and conditions apply to the use of ANZ goMoney®. A combined daily transaction limit of $1,000 applies to Pay to Mobile transactions. Recipients require an account with an Australian financial institution to receive or collect payments. Pay BPAY bills up to $10,000 per transaction or a toral of $15,000 per day. Terms and conditions apply to the use of ANZ goMoney

ANZ goMoney and goMoney are registered trademarks of ANZ.

BPAY is registered to BPAY Pty Ltd ABN 69 ­079 ­137 ­518

™ ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Falcon is a trademark of Fair Isaac Corporation.Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Google Play is a trademark of Google Inc..

Terms and conditions (PDF 264kB) apply to the use of Samsung Pay.

 

 

 

 

 

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