Registering for ANZ Shield

How do I register for ANZ Shield?
  • Navigate to the 'Update Details' tab in ANZ Internet Banking. 
  • Click the 'ANZ Shield' link to begin registration. 
  • You'll be guided step-by-step through the simple registration process. If you don't currently have ANZ Internet Banking, you can apply for ANZ Shield when you're completing your ANZ Internet Banking registration.
  • Watch ANZ Shield Registration video
Why should I register for ANZ Shield?

We're committed to helping you bank simply and safely. Which is why, from time-to-time, we'll introduce new security features. For an overview of the different ways ANZ protects you, visit How we protect you.

How many phones can I register ANZ Shield on?

ANZ Shield can only be registered to one phone per ANZ Internet Banking Customer Registration Number (CRN). We recommend that you register ANZ Shield to the eligible phone you use the most.

Why isn't ANZ Shield available for my phone?

Currently ANZ Shield is available for iPhones running iOS 5.0 and above and Android phones running Android 2.2 (Froyo) and above. We're looking to introduce ANZ Shield to other phones in the future.

I use ANZ Internet Banking for Business. Can I register for ANZ Shield?

ANZ Shield cannot be used with ANZ Internet Banking for Business. If you're a business customer using ANZ Internet Banking for Business, please continue to use your existing ANZ Security Device.

Can I register for ANZ Shield on the same device that I'm using for ANZ Internet Banking?

When you first register for ANZ Shield, you will need to have ANZ Shield downloaded onto a device other than where you are running ANZ Internet Banking. For example, if you have downloaded ANZ Shield to your tablet, you should use your computer to run your ANZ Internet Banking session.

Using ANZ Shield

Will ANZ Shield work if I don't have network connectivity?

Once registered, ANZ Shield can be used to generate a Shield Code on your registered phone without network connectivity.

Will ANZ Shield work overseas?

ANZ Shield will work overseas. It doesn't require an internet connection to generate a Shield Code but you must have your registered phone with you if you wish to use ANZ Shield. If you're planning on leaving your phone at home and will use ANZ Internet Banking while overseas, we recommend you deregister ANZ Shield before you travel. You'll need to register for ANZ Shield again when you return.

When will I be asked to provide a Shield Code?

You'll be asked to provide a Shield Code to authenticate certain payments and activities that ANZ considers high risk. The frequency will depend on how often you perform these payments and activities.

What happens when I get a new phone or tablet?

If you change your phone or tablet, you can transfer your ANZ Shield registration to your new phone or tablet via the 'ANZ Shield Hub'.

To access the 'ANZ Shield Hub':

  • Click the 'ANZ Shield' link under the 'Update Details' tab in ANZ Internet Banking.
  • Don't have your registered phone or tablet available? Please contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days.
I no longer want to use ANZ Shield. Can I deregister?

You're able to deregister ANZ Shield at any time. ANZ Shield has been designed to add an extra layer of security to your ANZ Internet Banking, so please consider if this is the appropriate action for you.

If you have access to ANZ Shield on your phone or tablet:

  • Click the 'ANZ Shield' link under the 'Update Details' tab in ANZ Internet Banking.
  • Click 'Deregister' from the 'ANZ Shield Hub'.

If you don't have your registered phone or tablet available:

Contact us on 13 33 50 (International callers: +61 3 9683 8833 ) 24 hours a day, seven days.

What is the difference between ANZ Shield and the ANZ Internet Banking for Business Security Device?

Both ANZ Shield and the ANZ Internet Banking for Business Security Device provide an additional layer of security. ANZ Shield is an opt in app available for Android and iPhone and is used to authenticate certain ANZ Internet Banking payments and activities. The ANZ Security Device enables you to authenticate every third party transaction performed via ANZ Internet Banking for Business.

Troubleshooting

What should I do if my phone is lost or stolen?

Contact us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days.

Please note: When you find your phone or get a new phone, you'll need to register again for ANZ Shield.

How do I turn on push notifications ?

This varies by device and operating system. If you need help to switch on push notifications, you should refer to the user guide for your phone or tablet. Depending on your phone settings, you may receive a pop-up message when you first open ANZ Shield asking you allow push notifications; if this happens, you should click ok/allow.

What is the difference between a Sync Code and a Shield Code?

A Sync Code is generated within ANZ Internet Banking and entered into the app as part of the ANZ Shield registration process. A Shield Code is generated using the ANZ Shield app (by entering your ANZ Shield PIN into the app) when you are prompted to do so during an ANZ Internet Banking payment or activity.