Mobile Phone Banking - Frequently asked questions

When you connect to www.anz.com on your iPhone, iPod Touch, iPad^* or Android⁺; the site will recognise that you are using one of these devices and automatically redirect you to the ANZ Mobile Banking webpage.

To make life simple for you we have modified the www.anz.com homepage so that you can easily access the most popular functions with you mobile or smartphone.

Whilst the www.anz.com homepage and Internet Banking screens do look different they have the same security and authentication procedures as regular Internet Banking. All data is SSL encrypted and no data is stored on the phone. You can feel confident when using the website that your personal information is being protected.

You can still continue to use the regular Internet Banking service on your iPhone, iPod Touch, iPad^* or Android⁺ if you prefer by clicking on the ‘view regular anz.com’ button. You can also log in as normal to your Internet Banking from here.

ANZ Mobile Banking was developed for retail and small business customers only. Unfortunately if you have an ANZ Internet Banking for Business account you will not be able to access these services for the time being.

ANZ goMoney is now available for iPhone & Android phones, it may also work on the iPod Touch, iPad and Android tablets^*.

ANZ Mobile Banking is provided for free. Please note that standard contract and carrier data charges will apply, subject to your mobile plan. If you call us from your mobile, you will need to pay your carrier's standard call charges for a '13' number. Please contact your mobile provider for further details.

All enquiries should be directed to the ANZ Internet Banking Help Desk on 13 33 50, 24 hours a day, 7 days a week.

You can use regular Internet Banking to set up a future-dated payment and to make any changes to an existing reoccurring or future-date payment. This also includes deleting any payments. To permanently add a payee record you will also need to use regular Internet Banking.

You can save your receipts to the gallery on your device. You can also view your receipt number on regular Internet Banking by selecting Past Payments/Transfer and viewing the number listed in the status column.

To make any changes to an existing payee's or biller's details use regular Internet Banking. You'll also need to use regular Internet Banking to permanently add or delete any payee or biller records.

Close all your active Internet Explorer tabs, and then try clearing your Internet Explorer's cache.

You can do this by going to the Menu in Internet Explorer, then > Settings and > Delete history.

Try clearing the Blackberry browsers cache.

To do this, using the blackberry browser, go to the Menu > Options > Go to "Clear Browsing Data" and select "Cookies" and "Cache" > Select "Clear Now".

Try clearing your browser cache and try again.

Close all active Safari sessions and then try clearing your website data.

To do this, go to "Settings" > "Safari" > "Advanced" > select "Website Data" > 'Remove All Website Data".