ANZ Private Frequent Flyer Platinum AMEX

 

 

 

ANZ Private Frequent Flyer Platinum Visa

Welcome to ANZ Frequent Flyer Platinum, with great rewards points, first class service and individual client care. It's what you have come to expect from ANZ Private Bank.

A rewards program that lets you earn more Qantas Points1 than any other personal ANZ credit card.

Maximise the number of Qantas Points1 you could earn by using the ANZ Frequent Flyer Platinum American Express® card wherever American Express is accepted and enjoying the convenience of the ANZ Frequent Flyer Visa Platinum card when required.

As an ANZ Private Bank client you expect a certain level of service and expertise. Your new Platinum card has been designed to give you first-class service and individual client care, no matter where you are in the world.

Dedicated ANZ Private Bank 24 hour assistance line

As a Platinum card holder you have access to a dedicated ANZ Private Bank assistance line 24 hours 7 days a week to help you from lost or stolen cards, to an increase in your credit limit. Any time, day or night simply call us on 1800 739 747 within Australia or +61 3 8699 6960 if overseas.

Personal Concierge

When it comes to leisure, sit back & relax and let your 24-hour Personal Concierge cater for your busy lifestyle. Get last minute travel advice, restaurant or hotel bookings, gift idea, or even a recommendation on your next holiday.  Just call your 24-hour Personal Concierge on 1300 580 765 in Australia or, if you are overseas, you can call +61 2 8987 1677 any time from a land line and reverse the charges via the international operator.

entré™ created by American Express

Entré™ offers and experiences open the door to a world of privileges, complete with exceptional offers, travel and leisure possibilities. Your ANZ Frequent Flyer Platinum American Express® card is your key to accessing these special savings on car rentals, upgrades and amenities for premium hotel and resort stays, complimentary golf and more. Choose from a wide selection of imaginative travel and leisure experiences - thrill-seeking adventures, far-reaching travel possibilities and relaxing pursuits, all fulfilled by our dedicated team of concierge professionals.

For full details on all these offers and experiences, call your personal concierge on 1300 580 765 in Australia. If you are overseas, please call +61 2 8987 1677 any time from a land line and reverse the charges via the international operator.

American Express Selects™

Wherever you're travelling in the world, you can enjoy exclusive and exciting offers from American Express Selects. From New York to London to Sydney, you'll enjoy exceptional value and privileges in travel, leisure, dining and shopping from our participating American Express merchants.

Enjoy the latest offers available in Australia and around the world.

Visa Platinum Privileges

Whether you are home or away, now you can experience more of life's little luxuries with Visa Platinum Privileges. You can start by enjoying a game of Platinum Golf on one of the world's best courses, followed by a glass of wine with your Platinum Dining experience, before retiring to your upgraded Platinum Club hotel suite.

Find out more about all of these exclusive benefits.

A rewards program that lets you earn more Qantas Points than any other personal ANZ card.

New applicants:

ANZ Frequent Flyer Platinum American Express®

  • Earn 1.5 points1 per $1 spent on purchases using your ANZ Frequent Flyer Platinum American Express® card
  • Uncapped Qantas Points1 earning

ANZ Frequent Flyer Visa Platinum

  • Earn 1.5 points1 per $2 spent on purchases using your ANZ Frequent Flyer Visa Platinum card
  • Uncapped Qantas Points1 earning

Maximise the number of Qantas Points1 you could earn by using the ANZ Frequent Flyer Platinum American Express® card wherever American Express is accepted and enjoying the convenience of the ANZ Frequent Flyer Visa Platinum card when required.

Security Chip

Your ANZ Frequent Flyer Visa Platinum card has the advanced security of an embedded security chip, making it more difficult to fraudulently copy your credit card details.

Holographic Magnetic Stripe

The new holographic magnetic stripe on the back of your ANZ Frequent Flyer Platinum American Express® card replaces the standard magnetic tape and now comes with an added layer of security that protects your card against counterfeiting.

ANZ Falcon™

You are also protected from fraud by another advanced system called ANZ Falcon™. It works around-the-clock by monitoring your card for suspicious transactions, when you shop online, over the phone and overseas. You can also be confident in the knowledge that ANZ's Online Guarantee will protect you against any loss caused by unauthorised use of your card over the Internet, as long as you have not contributed to the loss.

90-day Purchase Security Insurance4

In addition, Platinum gives you 90-day Purchase Security Insurance at no extra cost. It automatically covers you for most card purchases of personal items against loss, theft, damage or breakage for 90 days from the date of the purchase of the item.

Extended Warranty4

You can also enjoy an Extended Warranty on your major personal and household purchases, at no extra cost. This automatically covers most purchases with your Platinum card for up to 12 months after the original manufacturer's Australian warranty expires.

Emergency cash advances and card replacement

If your card is lost or stolen, simply call your dedicated ANZ Private Bank 24 hour assistance line any time to arrange an emergency card replacement and emergency cash advance of up to US $5,000. Call 1800 739 747 in Australia or +61 3 8699 6960 if you are overseas.

Overseas travel and medical insurance2

Provided by QBE Insurance. You could save up to $800 on overseas travel and medical insurance (eligibility criteria apply)3.

When you travel, you could be protected for the following travel contingencies:

• Overseas medical and additional expenses.

• Cancellation and additional expenses.

• Loss or damage of luggage and travel documents.

• Loss of income.

• Personal Liability.

• A range of pre-existing medical conditions are automatically covered and cover for other pre-existing medical conditions may be available at an additional cost.

Your Platinum card also provides you with Transport accident cover2 in the event of accidental death of up to $750,000, or up to $375,000 for a covered injury while you are a passenger in transit.

ANZ Frequent Flyer Platinum

Where do I find out more information about the privileges of being a Platinum cardholder?

As an ANZ Frequent Flyer Platinum cardholder, you can enjoy exclusive benefits and offers with entré™ for ANZ Frequent Flyer Platinum American Express® and Visa Platinum Privileges for ANZ Frequent Flyer Visa Platinum.

Are there limits on the number of points I can earn each month?

There are no limits on the number of points you can earn each month. With your ANZ Frequent Platinum American Express card new applicants could earn 1.5 points1 per $1 spent on purchases. When using your ANZ Frequent Flyer Visa Platinum you could earn 1.5 points1 per $2 spent on purchases.

How does the Overseas Travel and Medical Insurance differ on the ANZ Frequent Flyer Platinum from ANZ Gold?

The maximum trip length for which you will receive cover under the Overseas Travel and Medical Insurance is 6 months for ANZ Frequent Flyer Platinum, compare to 4 months for ANZ Gold. Otherwise the products are the same.

What is the Total Annual Fee?

The Total Annual Fee is $295 for new applicants. For additional cardholders an Additional Cardholder Fee of $10 applies per additional cardholder on the account.

Do I have to pay Overseas Cash Advance Fees?

The ANZ Overseas Cash Advance Fee is waived for ANZ Frequent Flyer Platinum account holders. Cash advances can only be performed with your ANZ Frequent Flyer Visa Platinum card. The Overseas Transaction Fee and ATM Operator Fees still apply. To avoid ATM Operator Fees, please use ANZ ATM's wherever possible.

Upgrading to ANZ Frequent Flyer Platinum card

What is the benefit of upgrading to ANZ Frequent Flyer Platinum?

Some of the benefits that you can enjoy when you apply and receive your ANZ Frequent Flyer Platinum for ANZ Private Bank:

  • 1.5 points1 per $1 spent on purchases using your ANZ Frequent Flyer Platinum American Express card.
  • 1.5 points1 per $2 spent on purchases using your ANZ Frequent Flyer Visa Platinum card.
  • A dedicated ANZ Private Bank 24 hour assistance line to help you with your credit card needs any time, day or night.
  • Overseas Travel and Medical Insurance2.
How do I accept this offer?

You can accept the offer by:

  • Calling your ANZ Private Banker directly.
  • Signing the acceptance card and mailing it back to:

REPLY PAID 65798
ANZ Consumer Finance Customer Services
Locked bag 10
Collins Street West Post Office
MELBOURNE VIC 8007

When will I receive my new ANZ Frequent Flyer Platinum cards after I accept the offer?

It is expected that you will receive your new cards within 21 business days after we have received your acceptance.

Will the fees be increased in the future?

There is currently no intention to increase the annual fee. If the annual fee was to be increased it would be in accordance with the ANZ Credit Card Conditions of Use and ANZ would provide 30 days prior notification of any change to clients.

What additional services am I entitled to with ANZ Frequent Flyer Platinum card?

A dedicated ANZ Private Bank 24 hour assistance line to help you with your credit card needs any time, day or night; simply a phone call away on 1800 739 747 in Australia or +61 3 8699 6960 if overseas.

How do I increase/decrease my credit limit?

To increase/decrease your credit limit all you need to do is contact your ANZ Private Banker and they will be able to assist you. Please remember, to be eligible for ANZ Frequent Flyer Platinum you need to have a minimum $12,000 credit limit.

Who do I call if I have an issue with my card?

Your ANZ Private Banker will be able to assist you with any queries you may have with your Platinum card. If you have an issue outside of business hours please call your dedicated ANZ Private Bank 24 hour assistance line on 1800 739 747 in Australia or +61 3 8699 6960 if overseas.

If I have a dispute with a transaction what do I need to do?

Speak to your ANZ Private Banker, who will complete and submit the documentation to have your dispute investigated.

Can I get a second card for my partner?

If you would like a secondary card attached to your card, all you need to do is speak to your ANZ Private Banker. Any points that your additional cardholder earns will go directly into your Qantas Frequent Flyer account.

Are there any added security features?

The ANZ Frequent Flyer Platinum American Express card comes with a holographic magnetic stripe on the back of your card for added security that protects your card against counterfeiting. The ANZ Frequent Flyer Visa Platinum card comes with security chip technology, making it more difficult to fraudulently copy your credit card details.

Will my current card stop automatically?

Once you accept the offer to upgrade to ANZ Frequent Flyer Platinum, your new card will take approximately 21 days to reach you. Your old card will be closed once you either activate your card, once you complete the first transaction or 14 days from the date of your Welcome Letter.

What do I need to do if I don't want my current card stopped?

You will need to speak to your ANZ Private Banker who will be able to assist you.

Transitioning to your ANZ Frequent Flyer Platinum card

Have you changed my account details?

You will have a new card and account number. You will need to make changes to any recurring transactions that were being charged on your old card.

Will my existing card close?

Yes, your old card will be closed once you either activate your new card, with the first transaction or 14 days from the date of your Welcome Letter. If you would like to keep your existing card open, please speak to your ANZ Private Banker before you accept the upgrade offer.

Will my automatic recurring transactions need to be set up again?

Yes, you will need to contact all relevant merchant and service providers who are authorised to automatically charge your credit card (e.g. Income Protection Insurance) and advise them of your new card number immediately upon receipt of your new card. You would have organised these transactions directly with the merchant or service provider.

You can identify your recurring transactions by reviewing your statements that are mailed each month. Remember to consider monthly, quarterly and annual recurring transactions.

Will I need to set up payments on ANZ Internet Banking again?

Yes, any automatic or future dated payments set-up within ANZ Internet Banking (such as bill payments) will need to be transferred to your new card. These are typically payments to a third party that you authorise via ANZ Internet Banking.

You will need to access ANZ Internet Banking, delete the existing payment authorities and re-establish them with your new card number. You should take note of the details of your previous automatic payments before you delete them; it will make it easier when you re-establish them with your new card number.

You will still be able to see future payments set-up on your old card. Please note that this payment will not work, and must be re-set.

Can I access my other ANZ accounts that are linked to my existing credit card?

If you have other ANZ accounts linked to your existing card, the linkages will not be automatically transferred to your new account. You will need to update all details. This can be easily done by speaking to your ANZ Private Banker.

Will I need to reset my ANZ Phone and Internet Banking passwords and PIN?

Yes, you will need to ensure that your PIN (Personal Identification Number) and ANZ Phone and Internet Banking details are transferred to your new account.

If your ANZ Internet Banking Customer Registration Number (CRN) is the same as your existing (old) credit card number, it will need to be updated. In the meantime you can access ANZ Internet Banking using your existing CRN.

If your CRN is a number other than your existing credit card number, it will remain unchanged.

Will my CardPay Direct payments need to be set up again?

No, you won't need set up your payments again. Your CardPay Direct payments will be automatically transferred to the new card.

Will my transaction history be available if I upgrade to ANZ Frequent Flyer Platinum?

Your transaction history will not be available on your closed account via ANZ Phone and Internet Banking.

How do I become eligible for the Overseas travel and medical insurance2?

To be eligible, the following criteria applies:

  1. be a current participating cardholder at the date of any
    claimable event; and
  2. be eighty (80) years of age or under; and
  3. be a permanent resident of Australia or a person who holds:
    1. a Temporary Work (Skilled) visa (subclass 457); or
    2. an Australian visa which:
      1. authorises you to live and work in Australia; and
      2. requires you to maintain a minimum level of health insurance coverage as required by the Department of Immigration and Citizenship; and
      3. has more than three months validity beyond the scheduled return date to Australia for any trip; and
  4. if:
    1. you have been an Australian permanent resident or visa holder referred to in paragraph (c) (i) or (ii) above for at least 12 months, have spent at least 75% of that time in Australia, or
    2. you have been an Australian permanent resident or visa holder referred to in paragraph (c) (i) or (ii) above for less than 12 months, have spent at least 75% of that time in Australia; and
  5. have purchased with your participating card account a minimum of $250 (inclusive of taxes and other charges) of your pre-booked transport costs (airfares and/or cruise) and/or land content (tours,hire cars or other hired transport and accommodation) prior to the commencement of your trip. The payment must be debited to your participating card account prior to your departure from Australia; and
  6. hold a ticket to return you to Australia.
What will the Overseas travel and medical insurance protect me against?

You can be protected for a range of contingencies including:

  • Overseas medical and additional expenses. 
  • Cancellation and additional expenses.
  • Loss or damage of luggage and travel documents.
  • Loss of income.
  • Personal Liability.
  • A range of pre-existing medical conditions are automatically covered and cover for other pre-existing medical conditions may be available at an additional cost.
Is my family covered by the Overseas travel and medical insurance?

If you satisfy the eligibility criteria above, the following people can be covered:

  • Platinum cardholder (Primary cardholder or Additional cardholder) and/or accompanying spouse (including any accompanying dependent children who are under 21 years of age on the date your cover is activated and who are financially dependant on you during the trip).
  • Additional cardholders are covered regardless of whether they are travelling with the primary cardholder.
Where do I find out more information on the Overseas travel and medical insurance?
For further information refer to:ANZ Private Premium Cards – insurances booklet (PDF 596kB) or alternatively speak with your ANZ Private Banker.

How to apply

For more information or to apply for an ANZ Frequent Flyer Platinum contact your ANZ Private Wealth Manager.

 

ANZ Private Wealth Managers are representatives of Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) the holder of an Australian Financial Services Licence.

™ANZ Falcon is a trademark of Australia and New Zealand Banking Group Limited ABN 11 005 357 522. Falcon is a trademark of the Fair Isacc Corporation (DUNS) ABN 074 664 715. 

American Express is a registered trademark of American Express. The ANZ Frequent Flyer American Express card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express.

1. Qantas Frequent Flyer points are now also referred to as Qantas Points. Points and Bonus Points accrue in accordance with the ANZ Frequent Flyer Reward Terms and Conditions (please call 13 22 73 for a copy).Purchases exclude cash and cash equivalent transactions. Rewards points are not earned on premiums paid for ANZ Credit Card Insurance. An Account Holder must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. A joining fee may apply. Membership of the Qantas Frequent Flyer program is subject to the Terms and Conditions of the Qantas Frequent Flyer program. This Points information displayed on this page applies to new customers only. Existing customers may be subject to a different Points earn rate on both their ANZ Frequent Flyer American Express card and/or ANZ Frequent Flyer Visa card. Existing customers should call 13 22 73 for information regarding the Points earn rate that applies to their account.

2. The Overseas travel and medical insurance master policy, the Transport accident cover master policy and Rental excess cover master policy (the Master Policies) are issued by QBE Insurance Australia Limited ABN 78 003 191 035 AFSL 239545 to ANZ. Cover under the Master Policies is provided to eligible participating cardholders by operation of section 48 of the Insurance Contracts Act 1984 (Cth), The eligibility criteria which you must meet for each of the Master Policies is set out in the ANZ Private Premium cards insurance booklet (PDF 596kB) - Part 1 QBE Product Disclosure Statement and policy wordings. When overseas, we recommend that you carry proof of that you have met the eligibility criteria. Any advice has been prepared without taking into account your objectives, financial situation or needs. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice. You should ensure you obtain and consider the PDS before you make any decision to acquire it.

3. This estimate is based on a couple/family purchasing a standard international annual multi - trip policy underwritten by QBE without any customisation for pre-existing conditions or without taking into account any special conditions or requests as of 10 March 2014.

4. Extended Warranty Insurance, 90-day Purchase Security Insurance, Best Price Guarantee Scheme and Interstate Flight Inconvenience Insurance is underwritten by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Terms and conditions apply to the cover provided. For more information refer to the  ANZ Private Premium cards insurance booklet (PDF 596kB)– Part 2 Zurich Policy Wordings.

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